What is the payment process for a custom design project?
There is no charge to have our team evaluate your project and provide you with a firm quote. In order to proceed from that point full payment is required. (Full payment of any certified diamond or other feature gemstone going into the custom piece is also required). The project then goes to our designer who builds your project in CAD software. Photorealistic images of the design are shared with you for your approval. One minor modification is allowed at no extra charge. If you should decide not to proceed at this point you will be refunded the amount of your payment less a non-refundable $250 design fee. Upon design approval, your project will to move to the production phase. At this point it the order is non-refundable.