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Author:
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Matt |
Product:
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Ring
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Consultant:
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Katie
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Date: |
3/24/2008 |
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Hi Katie,
I am extremely pleased with the ring! It looks perfect. Thanks again for all your help and your patience. I hope to work with you again soon.
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Author:
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Patrick and Jessica |
Product:
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Consultant:
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Lesley
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Date: |
3/24/2008 |
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Hi Lesley,
I just wanted to write to say thank you to you and the entire Whiteflash staff. We are so thrilled with the diamond you recently sent our way, and we definitely feel like it is the one for us. Your entire staff was so helpful with all of our questions and concerns. You guys are the best! Again, thank you so much for all your time, effort, and patience.
Thank you, thank you, thank you.
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Author:
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Cathy |
Product:
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Consultant:
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Date: |
3/24/2008 |
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THANK YOU!!!!!!!!! I have been dying ALL DAY to get that photo. :)
I'm very impressed with your professional presentation -- I didn't expect to receive such gorgeous photos of it. It's just one more reason I feel good about doing business with Whiteflash.com. From customer care to final photos, all steps of the process have been handled with personalized attention. Makes me feel very valued, as a customer.
Again, thank you for the photos and all your help! I'll be sure to let everyone know how it looks in person!
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Author:
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Jason |
Product:
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Ring
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Consultant:
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Bob
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Date: |
3/24/2008 |
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Hi Bob and Vera,
Well, I've gotten my hands on the rings, and they look wonderful! The center stone on the engagement ring glitters its little heart out, and the wedding ring matches even better than I had hoped. They sit together just right; it is absolutely great work.
Thanks for your time and effort working on the rings with me. Now I'm busy getting the final details ready for the engagement. If she says "yes," I'll be engaged in a little under a week. I suppose I should say "when she says 'yes,'" because when she sees the ring, she certainly won't say "no!"
So exciting!
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Author:
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Cathy |
Product:
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Ring Loose Diamond
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Consultant:
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Sheerah
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Date: |
3/20/2008 |
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Hi Sheerah and Everyone at WhiteFlash.com,
I am sitting here at work, in seventh heaven! I've had my new ring on for less than two hours and I just can't stop looking at it. I knew it would be beautiful, but I had no idea just how PERFECT it would look in person. Words can't convey how utterly thrilled I am with my ring.
Even more, I wanted to convey how deeply impressed I have been throughout the entire process of my purchase. From day 1, when I called on a Saturday as I was sitting in my pajamas on a winter morning browsing your line of loose diamonds, and called your number and spoke (unknowingly at the time) to Debi Wexler, who treated me with such courtesy and friendliness -- to today, when I picked up the final product and saw how carefully it was packed (although you should have seen me, ripping through three layers of boxes and envelopes in my car to get to it!), every step has been handled with the utmost care, concern, and professionalism.
Sheerah, THANK YOU for your incredible knowledge, and for helping me select a gorgeous stone. I know you probably work with people who are wealthy and can afford truly expensive jewelry, which makes me appreciate even more the fact that you treated me like I was spending a million bucks with you. Your sincerity, humor, and patience as I asked many questions and called back multiple times has been deeply appreciated. You treated me like a person, not like just a customer. Even more, you made me feel as if you really cared about how important this purchase was for me. Because it was special and important to me, it became special and important to you. I can't thank you enough!
I also wanted to make special mention of the fact that in a day where most companies give average service, it was a real pleasure to receive truly top notch performance. Even simple things, such as the finished photographs of my ring -- I never expected to be given something that made MY ring look like something out of a catalog. And when I received the ring in the lovely box, what a difference it made that the box was something very nice, instead of some cheap plastic thing. Sure, you could cut corners, like everyone else. But I can certainly say, at least for myself, that these little personalized and elegant touches have marked Whiteflash.com as a company distinctive from the rest. Don't ever change!
So thank you ALL, each and every one of you who have made my entire experience of WhiteFlash.com a truly memorable and overwhelmingly positive experience. No company is perfect, I realize. But in this case, at least from my perspective, it was an absolute pleasure to deal with every one of you. I can't speak highly enough about each of you and the company.
I hope I am able to shop with you again very soon. And believe me, I will spread the word about you to everyone I know. The ring speaks more clearly than any words of mine can about your exceptional quality.
P.S. Please send a note, too, to the people who crafted my ring. The palladium looks wonderful -- and the craftsmanship is impeccable. They did a beautiful job with this special order.
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Author:
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Travis |
Product:
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Ring
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Consultant:
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Traci
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Date: |
3/20/2008 |
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Traci,
It fits perfectly. Thank you for all of your input and superior service. I will be passing your name on in the future. I will try to stop her from waving that ring around for a while and send you some pictures. Is that why you guys are called white flash??
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Author:
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Beth |
Product:
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Ring Earring
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Consultant:
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James
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Date: |
3/18/2008 |
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Hi James,
The shipment arrived safely and I am wearing them now. Baby James has already tried to claim them so I put them on straight away. They are lovely. I compared one of the new earrings to the old one and was very impressed. They are exactly what I had in mind.
Thanks a bunch for your time and assistance, I am well pleased and will be back in touch with you for future purchases / upgrades.
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Author:
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Fun |
Product:
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Pendant
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Consultant:
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Date: |
3/18/2008 |
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Hi Whiteflash,
My girlfriend loved the pendant, as it’s different than anything she’s seen. Thank you for the wonderful shopping experience, from start to finish! It sure didn’t feel like I was dealing with an “online” company J
I’m sure I’ll be back in the near future for my jewelry needs. Until then, continue the great job and much success to your wonderful staff! Thank you again for everything.
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Author:
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Val |
Product:
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Consultant:
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Jamie
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Date: |
3/18/2008 |
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Hi Jamie,
Yes, she loves it! Thanks again, it was a great experience dealing with Whiteflash, and I let my friends know about it.
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Author:
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Hokuto |
Product:
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Ring
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Consultant:
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Lesley
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Date: |
3/18/2008 |
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Hi Lesley,
All I can say is WOW!! The ring looks absolutely spectacular! It is definitely the most bedazzling of any of the rings we looked at. I am sure she is going to love it!
Thanks again to you and your team for all the hard work and attention to detail. This is some of the best customer service I’ve had in a long time and there are many companies that could learn a lesson or two from you guys. I’ll be sure to sing your praises high and far!
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