I just wanted to send my thanks to Whiteflash.
April 01, 2008

I just wanted to send my thanks to Whiteflash.

I just wanted to send my thanks to Whiteflash. First of all, this testimonial is way overdue?ˆ”but maybe my sending it over a year after receiving my diamond will say a lot for how much I really appreciate the way Whiteflash does business. I purchased a loose diamond from the ?ˆ?A Cut Above?ˆ? line to be mounted in a simple solitiare setting for my engagement to Heather. I was blown away by this diamond and the price I was able to get it for. It appraised at close to $700 more than what I paid for the stone! The AGS certification shows it to be one pinpoint away from a flawless stone, and the local jeweler who set it was even unable to find it under the scope. Total vindication for all the naysayers (AKA local retailers) who will try to scare you away from buying a diamond online. That being said, I searched every brick and mortar shop in the area including Iowa City and Des Moines in comparison before buying. Prices aside (they don?ˆ™t even come close), most of them don?ˆ™t even carry this quality of stone?ˆ”and I was never shown a single certification when I asked for them. They also looked at me like I was from another planet when I asked to see their diamonds under the Idealscope. I simply would not buy a diamond without this excellent tool. Today, you couldn?ˆ™t get me to put a diamond from anywhere BUT Whiteflash on my future wife?ˆ™s finger. Customer service? It was just as close to flawless as the diamond itself. I was scared to death of buying this stone online. I had researched and learned alot before contacting WF but still learned even more from speaking with my consultant. Over a year later, she still checks in from time to time to see how Heather and I are doing! That kind of customer service and consideration is truly unmatched in my experience. Today I am anxiously awaiting my wedding ring, ordered from Whiteflash, any minute now. Thank you all so much for making a once in a lifetime event nothing short of perfect for us both. Heather and I were engaged on the top of Pikes Peak, elevation 14,115 ft. I have been on top of the world ever since. We will be married July 19th this year.
Aaron and Heather, Iowa, USA

RECENT REVIEWS

April 17, 2024
They are so sparkly, big and stunning! Sometimes it seems the diamond post may not fit through the hole but after trying it does.
Claudia D, Maryland, USA
April 12, 2024
My fiancée has been raving about it the past few months, really happy with the purchase. Thank you and the Whiteflash team so much for helping us through the process.
Kelvin W, Malaysia
April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada

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