It's been a while since you helped me and I never thanked you for everything. To refresh your memory, you helped me out with the purchase of an engagement ring. It was a W-Prong setting with a princess cut diamond. I had done some searching before I came to you and it was not a very pleasant experience. I started in the b&m's (brick and mortar stores) mainly at the local mall and I always felt like I was being pushed into this ring or that. They all just seemed like used-car-salesmen. I decided to hold off and do some research before I sank a bunch of money into something I knew nothing about. I came across pricescope.com, which is where I learned a lot about diamonds and about Whiteflash. When I first called you, it just seemed different than at the b&m's. You listened to what I was looking for and found what fit. You didn't try to push what you had in stock on me. You worked with me, making suggestions and helping out through the whole process. It was a very pleasant experience. In the end, my ideas about engagement rings were completely different than when I started and I will never regret the purchase. Thank you for all of your help and thank you for making it such a nice experience.