One Year Service Plan

All Whiteflash jewelry orders are backed by our One Year Service Policy. This benefit covers refinishing and repairs to the metals and accent diamonds in your jewelry that are the result of normal wear or manufacturing defects, for a period of one year from ship date. This Whiteflash benefit is in addition to any guarantees applicable to items from the catalogues of our designer brands.

Your Whiteflash jewelry is built to be durable and should be worn and enjoyed. However, gold and platinum can be damaged and will experience some level of wear and tear over time, and some designs such as diamond pavé are more delicate than others. It is wise to take lifestyle in to consideration when making your jewelry choices. Important information relating to proper care can be found on the Jewelry Care Essentials page.

All costs for materials, labor and handling are covered by Whiteflash. Inbound shipping and insurance to Whiteflash for service is the responsibility of the customer. Complimentary FedEx return shipping and insurance to destinations within the USA is provided by Whiteflash as part of the One Year Service Policy upon completion of servicing. Please see our returns policy page for more information on the process for delivering your valuables to Whiteflash securely.

Your items will be carefully inspected and documented upon receipt. The requested work will be performed in a prompt and careful manner. Should any of the required work be found to be the result of something other than normal wear or manufacturing defect, you will be advised of the specifics as well as associated fees, before work is commenced.

One Year Service Policy does not cover damage or loss to certified diamonds or colored gemstones. Please consider personal jewelry insurance for that protection. The one year service policy is void if work has been performed by another jeweler.

We are dedicated to servicing your jewelry whenever the need arises. Should your jewelry need servicing outside of the one year period, we will be happy to assist you. Simply return the item to us for evaluation by following our secure returns process. It will be reviewed by our dedicated customer service team and you will be advised of services recommended as well as associated fees and timeframes before any work is done.

Fees for repairs or other servicing on your jewelry, as well as shipping and insurance, beyond the one year Whiteflash Service Policy period are the sole responsibility of the customer. Customers are highly encouraged to consider personal jewelry insurance, such as that provided by Jewelers Mutual, which can cover all repairs large and small.

In addition to the benefits under the One Year Service Plan, Whiteflash provides one free ring sizing. While we do encourage our customers to determine the correct ring size at the time of the order, we offer one complimentary sizing within a period of one year from the date of purchase on most rings. Certain designs cannot be sized, have limited ranges within which they can be sized, or will involve additional fees. Please contact customer service for specific clarification.

All labor, materials and handling required for sizing are provided by Whiteflash free of charge. Shipping and insurance to and from Whiteflash are the customer’s responsibility. For important details about secure shipping and costs please see our shipping policy page.