Complete Satisfaction - Money Back Guarantee
The Whiteflash mission is to deliver A Brilliant Diamond Buying Experience® to each and every customer. To assure your complete satisfaction we proudly offer a “no questions asked” 30 Day 100% Money Back Guarantee on all in-house Whiteflash certified diamonds, including diamonds from our A CUT ABOVE®
, Expert Selection, and Premium Select categories. The 30 day guarantee also applies to all regular catalogue settings into which these diamonds may be mounted, as well as all regular catalogue jewelry items.
Certified Diamonds from our Virtual Selection category, and other diamonds that we may source for you, are similarly backed by a 10 Day Money Back Guarantee. Settings containing these diamonds must also be returned within 10 days to be eligible for refund.
If you are not completely satisfied with the diamond for any reason simply call customer service and receive a return authorization number (RAN) and instructions for securely shipping the diamond back to Whiteflash. Returns must be postmarked within the inspection period which begins the day the diamond is available for you to pick up.
If your Virtual Selection diamond is part of an order that will not be delivered within the 10 day inspection period, you will have the option to first take delivery of the loose diamond for the purposes of your inspection period and return it to us to complete your order, or you may elect to waive your inspection period so that your order may proceed without delay. Please contact your diamond consultant or customer service for any questions regarding our services or policies.
If for any reason you are not completely satisfied with your purchase, simply return the item to us for your choice of a full refund or exchange.
Jewelry items that have been modified to customer specified requirements (other than normal sizing or engraving), non-catalogue special order items, and full eternity rings are not returnable. Our custom jewelry design service is a step-by-step process that allows for a clear understanding and approval of the design features of the item before production, and are therefore not returnable. *Should a problem be the result of an error on the part of Whiteflash, the item will be returnable.
Straight Forward Return Process
The return period begins on the date the item arrives at your FedEx hold location, the first day the product would have been delivered should you request a delayed delivery, or on the first day it is ready for in-store pickup. Returns must be postmarked by the last day of the applicable return period.
To initiate a return email us at firstname.lastname@example.org to request a RAN (Return Authorization Number) and return shipping details and packing slip. *Please indicate if the return is for refund or exchange.
All items must be returned ONLY by U.S. Postal Service Registered mail, insured for the full purchase price, with a valid RAN on the package, and addressed as follows:
2150 Town Square Place
Sugar Land, TX 77479
All items are thoroughly inspected before shipment and upon return. Items must be returned in original condition together with all related documentation.
Upon verification your return will be processed and a refund issued within 10 business days. Your refund will consist of the full purchase price of the refunded item (s), and will be made by either credit card credit or by company check depending on your method of payment.
If you have any questions about our returns policy please feel free to contact customer service toll free at 1-877-612-6770
Thank you for shopping with Whiteflash. We will work hard to earn your business!
For more specific questions ask our experts