The Whiteflash Guarantee
The Whiteflash Guarantee is a comprehensive set of policies, practices and benefits that wrap your purchase in the very best assurance package available in the jewelry industry today.
It starts with state-of-the-art manufacturing by a veteran team of highly skilled jewelers, and a large in-house inventory of laboratory graded, precision cut diamonds thoroughly analyzed by GIA and AGS trained Whiteflash gemologists, and imaged by a team of professional staff photographers.
Every item that Whiteflash sells is processed through a multi-stage quality control system certified by ISO 9000 ensuring the highest level of quality, consistency and dependability. Whiteflash is one of the few jewelers in the world to have achieved this level of quality assurance.
Each sparkling piece is also delivered in the finest packaging
available, assuring a presentation as elegant and impressive as the jewelry contained within.
Complete Satisfaction Money Back Guarantee
To ensure your complete satisfaction with every Whiteflash order, your purchase is backed by our “no questions asked” money back return policy
entitling you to a refund of the purchase price for any reason at all.
The return process is prompt, efficient and secure. Simple. Straight forward. No strings attached.
Lifetime Trade-Up Guarantee
All diamonds in our three in-house categories, A CUT ABOVE®, Expert Selection, and Premium Select automatically qualify for a Lifetime 100% Trade-Up
guarantee. This excellent benefit allows customers to stay comfortably within budget on the initial purchase without compromising quality. At any time in the future the diamond can be traded for any other in-house diamond with 100% of the original purchase price applied to the new diamond.
At Whiteflash, the benefit is as clear and simple as we can make it, without any burdensome requirements or restrictions. And the pool of diamonds available from which to choose is exceptionally deep and wide.
Conflict Free Diamonds Guarantee
All diamonds sold by Whiteflash are secured through legitimate sources not involved in funding conflict and are guaranteed to be conflict free. We will only deal with suppliers who warrant that they operate in strict compliance with United Nations Resolutions, the Kimberley Process and the USA Patriot Act.
For an in-depth view of the full Whiteflash commitment to ethical practices and giving back to the community, please see our page on Social Responsibility.
One Year Service Guarantee
All Whiteflash jewelry orders are backed by our One Year Service Plan
. This benefit covers refinishing and repairs to the metals and accent diamonds in your jewelry that are the result of either normal wear or manufacturing defects, for a period of one year from ship date.
This comprehensive coverage is a much more solid benefit than lofty sounding but hollow ‘lifetime warranties against defects in materials and workmanship’. Who decides anyway? With the Whiteflash guarantee there is no need to determine whether a problem is due to wear or to defects – it’s covered. And any actual defects in materials or workmanship will present themselves within a year and will be addressed at no charge under our One Year Service Plan.
In addition to alleviating any concerns about potential maintenance costs for the first year, many customers take advantage of the plan to have their jewelry professionally refinished and cleaned prior to their wedding ceremony or special occasion.
Absolutely No “Drop” Shipping
A common practice in the industry that is particularly prevalent among internet sellers is to have diamonds or jewelry drop shipped from their supplier to the end user. This process is cheaper for the merchant, but they never actually see or evaluate the product they are delivering to their customer.
Whiteflash puts every diamond and jewelry item we sell through the same in-house ISO 9000
certified quality control process, thereby assuring that our customers can have the utmost confidence in their purchase.
Complimentary Ring Sizing
We are dedicated to servicing your jewelry whenever the need arises. While we do encourage our customers to determine the correct ring size at the time of the order, we offer one complimentary sizing within a period of one year from the date of purchase on most rings.
Certain designs cannot be sized, have limited ranges within which they can be sized, or will involve additional fees. This information is available on the detail pages of every item in our online catalogue. For specific clarification please contact one of our friendly diamond and jewelry consultants prior to purchase.
All labor, materials and handling required for sizing are provided by Whiteflash free of charge. Shipping and insurance to and from Whiteflash are the customer’s responsibility. For important details about secure shipping and costs please see our shipping policy page.
One Year Buy Back Guarantee
In addition to the full money back guarantee that is in force for 30 days, Whiteflash provides additional certainty in your purchase by providing a Buy-Back Guarantee
for an entire year.
Whiteflash guarantees to buy all in-house diamonds back for 70% of the purchase price. This means that a purchase of $5,000 carries an actual risk of only $1,500 should things not work out for any reason. This provides extra peace of mind for large dollar transactions.
It is always a good idea to consider personal jewelry insurance
for your protection in the event of accidental loss, theft, or damage. It is also important to understand what your policy does or does not cover. We exclusively endorse Jewelers Mutual Insurance Company for competitively priced, comprehensive all risk coverage. Their policy covers minor damage such as broken prongs and missing accent diamonds as well as major damage, theft or loss.
While Whiteflash does not sell insurance, we understand that our customers often do want the peace of mind that comes with a personal jewelry policy. And we make it easy and convenient to access that coverage through special functionality. With your purchase of Whiteflash diamonds or jewelry you will have the opportunity to get free quotes and bind coverage with just your Whiteflash order number, and without the expense or inconvenience of obtaining an outside appraisal.
Without a doubt, the Whiteflash Guarantee represents the greatest set of protections and benefits available in the diamond and fine jewelry market today.