The Whiteflash Guarantee
By virtue of our state-of-the-art manufacturing systems and our meticulous inspection procedures, for which we have been awarded ISO 9001
certification for total quality management, you can be confident that your order will be delivered in impeccable condition. With proper care and maintenance you can expect to get a lifetime of enjoyment from your Whiteflash diamonds and jewelry.
Complete Satisfaction Return Policy
To ensure your complete satisfaction with every Whiteflash order, your purchase is backed by our “no questions asked” return policy entitling you to a refund of the purchase price for any reason at all.
Conflict Free Diamonds
All diamonds sold by Whiteflash are secured through legitimate sources not involved in funding conflict and are guaranteed to be conflict free. We will only deal with suppliers who warrant that they operate in strict compliance with United Nations Resolutions, the Kimberly Process and the USA Patriot Act.
For more information on this serious issue and the Whiteflash response, please see our Conflict Free Diamonds
One Year Service Plan
Adding additional assurance to your purchase, all Whiteflash jewelry orders come with our One Year Service Policy. This benefit covers refinishing and repairs to the metals and accent diamonds in your jewelry, that are the result of normal wear or manufacturing defects, for a period of one year from ship date.
Your Whiteflash jewelry is built to be durable and should be worn and enjoyed. However, gold and platinum can be damaged and will experience some level of wear and tear over time, and some designs such as diamond pavé are more delicate than others. It is wise to take lifestyle in to consideration when making your jewelry choices. Important information relating to proper care can be found on the Jewelry Care Essentials
Inbound shipping and insurance to Whiteflash for service is the responsibility of the customer. Complimentary FedEx return shipping and insurance to destinations within the US and Canada is provided by Whiteflash as part of the One Year Service Policy upon completion of servicing. Please see our returns policy page
for more information on the process for delivering your valuables to Whiteflash securely.
Your items will be carefully inspected and documented upon receipt. The requested work will be performed in a prompt and careful manner. Should any of the required work be found to be the result of something other than normal wear or manufacturing defect, you will be advised of the specifics as well as associated fees, before work is commenced.
Fees for repairs or other servicing on your jewelry, as well as shipping and insurance, beyond the one year Whiteflash Service Policy period are the sole responsibility of the customer. Customers are highly encouraged to consider personal jewelry insurance, such as that provided by Jewelers Mutual
, which will cover all repairs large and small.
One Year Service Policy does not
cover damage or loss to certified diamonds or colored gemstones. Please consider personal jewelry insurance
for that protection. The one year service policy is void if work has been performed by another jeweler.
Complimentary Ring Sizing
We are dedicated to servicing your jewelry whenever the need arises. While we do encourage our customers to determine the correct ring size at the time of the order, we offer one complimentary sizing within a period of one year from the date of purchase on most rings. *Certain designs cannot be sized, have limited ranges within which they can be sized, or will involve additional fees. Please contact customer service for specific clarification.
While the labor, materials and handling required for sizing are provided by Whiteflash free of charge, shipping and insurance to and from Whiteflash are the customer’s responsibility. For important details about secure shipping and costs please see our shipping policy page.
Should your jewelry need servicing outside of the one year period, we will be happy to assist you. Simply return the item to us for evaluation by following our secure returns process. It will be reviewed by our dedicated customer service team and you will be advised of services recommended as well as associated fees and timeframes before any work is done.
No “Drop” Shipping
A common practice in the industry that is particularly prevalent among internet sellers is to have diamonds or jewelry drop shipped from their supplier to the end user. This process is cheaper for the merchant, but they never actually see or evaluate the product they are delivering to their customer. Whiteflash puts every diamond and jewelry item we sell through the same in-house ISO 9000 certified quality control process, thereby assuring that our customers can have the utmost confidence in their purchase.
It is a good idea to consider Jewelry Insurance to protect you in the event of accidental loss, theft, or damage. It is also important to understand what your policy does or does not cover. We exclusively endorse Jewelers Mutual Insurance Company
for competitively priced, comprehensive all risk coverage. Their policy covers minor damage such as broken prongs and missing accent diamonds as well as major damage, theft or loss.