Thank you so much for helping me with this process. I''m sure many other places would have tried to get rid of that diamond. It says a lot about you and your company that you handled it with such honesty. Because of that, I have decided to go with your recomendation. If you can, go ahead and process it. Let me know if you need me to go through the website to purchase it.
If there is an email address for a supervisor of yours, I would love to have it to let them know how helpful you have been.