In addition to our extensive inventory of in-house diamonds in our area of specialization- certified AGS Ideal Round and AGS Ideal Princess Diamonds – Whiteflash also stocks GIA certified diamonds in rounds, princess cut and other fancy shapes such as Asscher, Cushion Cut, Pear Shape and Oval. Our in-house inventory can be found in our A CUT ABOVE®, Expert Selection and Premium Select categories, all of which are posted to our website with a full set of information and performance images, and are available for immediate purchase.
For customers looking for diamonds other than those in our owned inventory, we offer thousands of diamonds in our Virtual Selection category. This category is comprised of the collective inventories of dozens of manufacturers with whom we work closely. Diamonds in this category are posted to our website with a basic set of information including carat weight, dimensions, color, and clarity and in most cases a viewable lab report. We can also source diamonds available on the world market that may not be listed on our website.
Our Virtual Selection Service
At Whiteflash we protect our clients by performing full evaluation and quality control on every diamond and jewelry item we sell. We never “drop ship” anything. Our Virtual Selection service entails the same comprehensive inspections and evaluations that we provide on our in-house diamonds. It works like this:
If you find a diamond of interest in our Virtual Selection category, one of our diamond consultants will check availability and provide you with information on the diamond including a copy of the lab report. The consultant will discuss the information with you and help you decide if that diamond matches for your needs. If you decide to have us bring the diamond in you will be required to commit to paying shipping and insurance on the diamond should we have to return it. You will be advised of the exact cost in advance, and only in the event that you decide NOT to purchase the diamond will you be charged. The cost to bring in the average diamond is about $50, although high value stones can be more because of the higher insurance component. If you ultimately proceed with the purchase you will not be charged the shipping. Likewise, our gemological and photography evaluations are supplied to you at no charge.
Once you have placed a request to bring in a Virtual Selection diamond we will make the necessary arrangements to have the manufacturer ship the diamond to Whiteflash where it will undergo careful review by Whiteflash gemologists. Should any problems be discovered with the diamond such as chips or scratches, or anything inconsistent with the lab certificate, you will be advised. *You will not be charged shipping if the diamond is returned to the manufacturer due to a problem found during inspection. Upon passing inspection the diamond will be sent to our photography department for photographs and light performance imaging including ASET and IdealScope. Your diamond consultant will then forward those images to you and discuss the results with you.
After receiving the image package you will have two business days to proceed with your purchase. If you decide not to purchase the diamond, or are not able to proceed for some reason, the diamond will be returned to the manufacturer and your credit card charged for the shipping and insurance.
Satisfaction Guarantee
Our goal is to make sure that you get the diamond that is perfect for you. So, whether you go with an in-house diamond or one that we source for you, you will always receive the full benefit of careful Whiteflash inspection, analysis and professional advice.
Diamonds from our Virtual Selection category come with a complete satisfaction 10-day inspection period. If you are not completely satisfied with the diamond for any reason simply call customer service and receive a return authorization number (RNA) and instructions for securely shipping the diamond back to Whiteflash. Returns must be postmarked within the inspection period which begins the day the diamond is available for you to pick up.
If your Virtual Selection diamond is part of an order that will not be delivered within the 10 day inspection period, you will have the option to first take delivery of the loose diamond for the purposes of your inspection period and return it to us to complete your order, or you may elect to waive your inspection period so that your order may proceed without delay. Please contact your diamond consultant or customer service for any questions regarding our services or policies.
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