We make every effort to turn around orders promptly, while at the same time exercising great care and attention to detail. We provide free Fedex insured delivery with every new order.
In-house diamonds (A CUT ABOVE, Expert Selection and Premium Select) can usually be shipped same day if payment is received by noon.
Virtual Selection diamonds (or those sourced for you) can usually be shipped the same day that diamond is approved and payment recieved, provided payment arrives before noon. The complete virtual selection process involves extensive handling, real time gemological reviews, imaging and approval. Logistics and unforseen delays can impact the start to finish process time. Please see this page for more information about our Virtual Diamond Service.
For catalogue items we endeavor to meet or beat the delivery times included in all our product descriptions. However, due to seasonal demand fluctuations or situational events, there are occasional delays. We will advise you at the soonest possible time of any delays expected on your order.
Custom design projects are usually completed in about a month. Because of the nature of this process, the time frames cannot always be predicted with certainty. Please see our Custom Jewelry Design page for more details.
For more specific questions ask our experts