Where do I begin? I contacted several internet companies over the past several months in my quest for a diamond. Many of them did not get back to me, some were rude and a couple were very helpful. I contacted Whiteflash after extensive research on Pricescope. So, the end result is that my husband and I received our custom ring yesterday and it is FABULOUS and then some. We expected it would be great but it goes beyond our wildest dreams.
Backing up, I contacted Whiteflash in a general e-mail. We looked for stones and I found one elsewhere on the net. I
asked her if she could get it in, she called about it, brought it in, then had it sent to my independent appraiser for me to see in person and then, when I finally found a setting idea that both my husband and I were happy with, I e-mailed that off (even though I had sent others before this final setting choice), received a price, I sent my stone off and voila -- PERFECTION.
I cannot say enough wonderful and fabulous things about Whiteflash''s attention to detail, customer service orientation and obvious love of her job. She is a jewel of a person. They also made arrangements for my stone to be sent to the appraiser while she was on vacation spending time with her newborn nephew. I could not believe that she was conducting business and calling me on her own personal time off.
Your company is first rate and I will try my best to send you customers. Obviously, I won''t hesitate to purchase from you in the future and the process will be much easier since I know it''s not as scary an experience as I thought. Buying diamonds over the internet is a strange proposition but one that gives great dividends over any regular storefront.
Thank you so much.