AMAZING customer service and the most competitive pricing
August 27, 2012

AMAZING customer service and the most competitive pricing

I stumbled upon Whiteflash in a very interesting fashion. After looking at a diamond from a local jeweler in Chicago and finding what I think was the perfect diamond I took to the internet to compare prices for similar stones (at the jewelers recommendation). I was searching through diamonds on Whiteflash's website and found something that was very similar but priced a lot better. I asked my local jeweler to send over the GIA report and talk to a representative at Whiteflash and asked for the GIA report of the diamond on their site. I was shocked to find out that the stone I was looking at locally was part of Whiteflash's virtual inventory and was priced about 20% less. My diamond rep. called me to discuss options and also helped me with backup plans in case they were unable to pull the diamond. After a game plan was set my rep took on the challenge of getting the stone sent to Houston. After a few days she called with great news and the diamond was available for me to purchase and of course I pulled the trigger right away. I'll be honest, the thought of working with someone in a remote location via the internet was a bit scary at first, probably less scary then if you are 5-10 years older than I am, but after working with my diamond consultant and her constant communication those worries were easily put to bed. I would 100% recommend Whiteflash to anyone looking for rings. The overall customer service was second to none and the pricing was unbelievable. I'm still in disbelief of the difference of customer service from a company 2 blocks away from me compared to Whiteflash, 1,500 miles south. Thank you again for all of the wonderful help!
Brian C., Illinois, USA

RECENT REVIEWS

April 17, 2024
They are so sparkly, big and stunning! Sometimes it seems the diamond post may not fit through the hole but after trying it does.
Claudia D, Maryland, USA
April 12, 2024
My fiancée has been raving about it the past few months, really happy with the purchase. Thank you and the Whiteflash team so much for helping us through the process.
Kelvin W, Malaysia
April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada

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