Exceptional Customer Service, Design, and Quality.
December 17, 2012

Exceptional Customer Service, Design, and Quality.

My fiancée and I bought my engagement ring through Whiteflash. Initially, I contacted a few vendors to get a quote for a custom engagement ring and Whiteflash replied promptly and professionally. Right away I knew that this was the type of company I would want to deal with for such a large purchase. I didn't want to work with a company where I had wonder what was going on with my order. Traci ensured that never happened throughout the entire process. When it came time to design my ring, Leon was excellent to work with. He tried to incorporate the elements that I was looking for in the design while ensuring the ring would be able to stand up to everyday wear. The CADs that they provided were an excellent means of communication. Before the ring was shipped to me they sent me photos of my ring allowing me to see the finished product. I was thrilled with the photos and felt that the design that I had discussed with Leon had come to fruition. When I received my ring it was more than I had hoped for the diamonds and the setting were beautiful, comfortable, sturdy and exactly what I had discussed with Leon. I have had many complements on how sparkly and beautiful my ring is. Whiteflash's customer service is excellent and before I had even received the ring Traci e-mailed me to ask what I thought of the finished product. I will definitely be contacting Whiteflash when it comes time to buy our wedding bands. I know I won't be disappointed. As a side note, I found Whiteflash's value to be excellent. If I were to buy a comparable ring from a box store in Canada it would have easily been twice the price.
Lauren M., Canada

RECENT REVIEWS

We are happy with the purchase.
September 30, 2025
Diamond appears to have a great sparkle and color. I purchased a high quality lab diamond and it meets my expectations.
Jeff B, Mississippi, USA
Truly superlative customer service. No notes. Slam dunk.
September 30, 2025
Loved them! My niece was thrilled to get them. I must compliment you on the process as well - the ease of use and level of detail of your webpage, very reasonable pricing, the follow-up on your behalf after the purchase, fast shipping, and even the packaging. Apparently something had spilled on the box during transit, so I was worried when I picked it up, but was promptly relieved to find the airtight padded bag within.
Daniel K, New Jersey, USA
She loves the earrings.
September 29, 2025
Thanks again for your help! The earrings are gorgeous and my wife loved them.
Gabriel R, Massachusetts, USA
The ring is stunning!
September 28, 2025
I proposed a few days ago and she loved it as well. Very happy with my purchase and thank you for assisting me along the way!
Alexander G, New York, USA

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