Even Better Than I Envisioned
April 23, 2007

Even Better Than I Envisioned

First off, I picked up the ring this morning, and it is beautiful... even better than I envisioned. The point I want to bring primary attention to is not your product offering (which is outstanding), but your customer service. Suffice it to say, I am stunned. I can only imagine the droves of starry-eyed bachelors you have to work/deal with, and the high level of indecision and emotion which comes with the importance of marriage. As I mentioned, I consult Fortune 500 ?ˆ?members?ˆ? in Consumer Behavior and Psych, and I am a very linear thinker, and succumb to marketing only if I admire the campaign... suffice it to say, choosing a diamond and ring was the first time in my adult life where I have been unable to easily resolve purchase indecision. (I spec and purchase my cars over the phone, if that gives you an idea of my ?ˆ?usual?ˆ? level of decisiveness). You did a wonderful job, giving me not rote answers, but an explanation and discussion centered on my question. The transition was seamless and well-refined, and everyone did an excellent job of not only answering my questions, but also anticipating any other concerns and questions which may have arisen. Small, seemingly easy (but always overlooked) details like including State College FedEx hours impressed the hell out of me. Details, details, details. Awesome. Experientially, your site and your excellent customer service absolutely exceeds anything I have seen or studied. The level of service I was given at Whiteflash puts ?ˆ?case studies?ˆ? like Ritz-Carlton and Mercedes to shame. Ultimately, it is the combination of unique product, great site/information, and excellent service which is so amazing... many companies and firms spout that they deliver this level of service, but the team at Whiteflash is the first company that really seems to understand. Kudos to your management for fostering this level of service. Any time you need a written or spoken reference, please do not hesitate to contact me... PS. Does Whiteflash have a stock offering in the US market or an OTC pink sheet? Would love to invest, if that opportunity is available...
Andy, Arizona, USA

RECENT REVIEWS

We are happy with the purchase.
September 30, 2025
Diamond appears to have a great sparkle and color. I purchased a high quality lab diamond and it meets my expectations.
Jeff B, Mississippi, USA
Truly superlative customer service. No notes. Slam dunk.
September 30, 2025
Loved them! My niece was thrilled to get them. I must compliment you on the process as well - the ease of use and level of detail of your webpage, very reasonable pricing, the follow-up on your behalf after the purchase, fast shipping, and even the packaging. Apparently something had spilled on the box during transit, so I was worried when I picked it up, but was promptly relieved to find the airtight padded bag within.
Daniel K, New Jersey, USA
She loves the earrings.
September 29, 2025
Thanks again for your help! The earrings are gorgeous and my wife loved them.
Gabriel R, Massachusetts, USA
The ring is stunning!
September 28, 2025
I proposed a few days ago and she loved it as well. Very happy with my purchase and thank you for assisting me along the way!
Alexander G, New York, USA

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