Even Better Than I Envisioned
April 23, 2007

Even Better Than I Envisioned

First off, I picked up the ring this morning, and it is beautiful... even better than I envisioned. The point I want to bring primary attention to is not your product offering (which is outstanding), but your customer service. Suffice it to say, I am stunned. I can only imagine the droves of starry-eyed bachelors you have to work/deal with, and the high level of indecision and emotion which comes with the importance of marriage. As I mentioned, I consult Fortune 500 ?ˆ?members?ˆ? in Consumer Behavior and Psych, and I am a very linear thinker, and succumb to marketing only if I admire the campaign... suffice it to say, choosing a diamond and ring was the first time in my adult life where I have been unable to easily resolve purchase indecision. (I spec and purchase my cars over the phone, if that gives you an idea of my ?ˆ?usual?ˆ? level of decisiveness). You did a wonderful job, giving me not rote answers, but an explanation and discussion centered on my question. The transition was seamless and well-refined, and everyone did an excellent job of not only answering my questions, but also anticipating any other concerns and questions which may have arisen. Small, seemingly easy (but always overlooked) details like including State College FedEx hours impressed the hell out of me. Details, details, details. Awesome. Experientially, your site and your excellent customer service absolutely exceeds anything I have seen or studied. The level of service I was given at Whiteflash puts ?ˆ?case studies?ˆ? like Ritz-Carlton and Mercedes to shame. Ultimately, it is the combination of unique product, great site/information, and excellent service which is so amazing... many companies and firms spout that they deliver this level of service, but the team at Whiteflash is the first company that really seems to understand. Kudos to your management for fostering this level of service. Any time you need a written or spoken reference, please do not hesitate to contact me... PS. Does Whiteflash have a stock offering in the US market or an OTC pink sheet? Would love to invest, if that opportunity is available...
Andy, Arizona, USA


October 06, 2016
I am so glad I found you guys. The customer service is beyond reproach. Hands down the best I have ever experienced...anywhere! Thank you again and I look forward to continued business in the future.
Joshua, Texas, USA
August 12, 2016
We really like the ear-rings, beautiful and excellent workmanship. And best of all, service is top notch.
Kevin, Canada
August 03, 2016
She and I are both blown away not only by the quality of the diamonds but the absolute world class customer service your company has provided. You have made customers for life with us! I am an avid consumer, more so than I want to admit, but this transaction and service combination rank right at the top of my experiences.
Jason, Michigan, USA
August 01, 2016
The earrings are absolutely beautiful! Honestly when I received the photos prior to receiving the earrings I already thought they were beautiful but after seeing them in person the diamonds are a quality that was more than I expected. To my admittedly untrained eye they were completely eye clear. They pick up light from even the dimmest of lighting conditions. Anyway these were a 20th anniversary gift for my wife. She absolutely loves them. They are just the right size. Not too big to be gaudy but not too small to be lost on the ear. Basically everything I hoped for. She wears them with everything from Jeans to more formal work attire. I also need to thank you and everyone at Whiteflash for a totally enjoyable shopping experience. Your help In answering all my questions and your professionalism from my first call to the last email I received as follow-up were also a step above and beyond. I know I had some special requests for shipping and inspection times as I was traveling that you also helped me out with. EVERYTHING about my experience with Whiteflash was a positive experience. You and your company will be highly recommended by me and I hope to do business with you in the future.
Dave, Wisconsin, USA

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