Even Better Than I Envisioned
April 23, 2007

Even Better Than I Envisioned

First off, I picked up the ring this morning, and it is beautiful... even better than I envisioned. The point I want to bring primary attention to is not your product offering (which is outstanding), but your customer service. Suffice it to say, I am stunned. I can only imagine the droves of starry-eyed bachelors you have to work/deal with, and the high level of indecision and emotion which comes with the importance of marriage. As I mentioned, I consult Fortune 500 ?ˆ?members?ˆ? in Consumer Behavior and Psych, and I am a very linear thinker, and succumb to marketing only if I admire the campaign... suffice it to say, choosing a diamond and ring was the first time in my adult life where I have been unable to easily resolve purchase indecision. (I spec and purchase my cars over the phone, if that gives you an idea of my ?ˆ?usual?ˆ? level of decisiveness). You did a wonderful job, giving me not rote answers, but an explanation and discussion centered on my question. The transition was seamless and well-refined, and everyone did an excellent job of not only answering my questions, but also anticipating any other concerns and questions which may have arisen. Small, seemingly easy (but always overlooked) details like including State College FedEx hours impressed the hell out of me. Details, details, details. Awesome. Experientially, your site and your excellent customer service absolutely exceeds anything I have seen or studied. The level of service I was given at Whiteflash puts ?ˆ?case studies?ˆ? like Ritz-Carlton and Mercedes to shame. Ultimately, it is the combination of unique product, great site/information, and excellent service which is so amazing... many companies and firms spout that they deliver this level of service, but the team at Whiteflash is the first company that really seems to understand. Kudos to your management for fostering this level of service. Any time you need a written or spoken reference, please do not hesitate to contact me... PS. Does Whiteflash have a stock offering in the US market or an OTC pink sheet? Would love to invest, if that opportunity is available...
Andy, Arizona, USA

RECENT REVIEWS

May 15, 2019
She is happy so I am happy. The ideal cut raised an eyebrow.
Steve P, Colorado, USA
April 17, 2019
I've got them as anniversary gift. She liked them and our daughter liked them too :) Always appreciate the Whiteflash team!
David C, Connecticut, USA
April 12, 2019
The level of customer service is amazing. I was contacted personally to discuss the details of my order to ensure everything was exactly to my liking. It was then that I learned my order was being individually built...on a pair of earrings. I would expect this on something like an engagement ring, but not for earrings. It goes to show that I really could get them exactly how I wanted. Throughout the rest of the process, I was routinely contacted an updated on the status of my order and once I received the earrings, Whiteflash followed up to make sure I was completely satisfied with everything. And let me say that I was speaking with actual individuals that work there and had their personal contact details. This was not an outsourced customer service company I was dealing with. Once the earrings arrived, the quality was apparent even before I opened the box. The quality of the packaging and the box the earrings came in was top notch. As to the earrings themselves....they are just brilliant. You very quickly can see how this company got it's name. The diamonds truly are whiteflashes of brilliance. When you see these diamonds next to any other, the difference is startling. Completely love them and so does my wife. On a side note, another testament to the quality of their work is the earring backing. They are really solid and work great. My wife lost a previous diamond earring due to backings that just didn't stay tight. Not even remotely an issue with these earrings. Overall this was a great experience and wonderful product. I will definitely return to Whiteflash for any future diamond purchases.
Robert W, South Carolina, USA
April 01, 2019
I got the hoop earrings today and I love them! I love how they can be everyday earrings! Thank you again for helping me with these earrings!
Annette H, California, USA

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