Even Better Than I Envisioned
April 23, 2007

Even Better Than I Envisioned

First off, I picked up the ring this morning, and it is beautiful... even better than I envisioned. The point I want to bring primary attention to is not your product offering (which is outstanding), but your customer service. Suffice it to say, I am stunned. I can only imagine the droves of starry-eyed bachelors you have to work/deal with, and the high level of indecision and emotion which comes with the importance of marriage. As I mentioned, I consult Fortune 500 ?ˆ?members?ˆ? in Consumer Behavior and Psych, and I am a very linear thinker, and succumb to marketing only if I admire the campaign... suffice it to say, choosing a diamond and ring was the first time in my adult life where I have been unable to easily resolve purchase indecision. (I spec and purchase my cars over the phone, if that gives you an idea of my ?ˆ?usual?ˆ? level of decisiveness). You did a wonderful job, giving me not rote answers, but an explanation and discussion centered on my question. The transition was seamless and well-refined, and everyone did an excellent job of not only answering my questions, but also anticipating any other concerns and questions which may have arisen. Small, seemingly easy (but always overlooked) details like including State College FedEx hours impressed the hell out of me. Details, details, details. Awesome. Experientially, your site and your excellent customer service absolutely exceeds anything I have seen or studied. The level of service I was given at Whiteflash puts ?ˆ?case studies?ˆ? like Ritz-Carlton and Mercedes to shame. Ultimately, it is the combination of unique product, great site/information, and excellent service which is so amazing... many companies and firms spout that they deliver this level of service, but the team at Whiteflash is the first company that really seems to understand. Kudos to your management for fostering this level of service. Any time you need a written or spoken reference, please do not hesitate to contact me... PS. Does Whiteflash have a stock offering in the US market or an OTC pink sheet? Would love to invest, if that opportunity is available...
Andy, Arizona, USA

RECENT REVIEWS

May 11, 2021
I have gotten the hang of the La Pousette backs now (first timer!). They are the perfect size on my lobes! Thank you so much!
Kristin T, Illinois, USA
May 01, 2021
My wife loves her earrings and I will certainly reach out to you for my next purchase.
Matthew H, Oregon, USA
May 01, 2021
So glad I went with the H color. And of course the cut is phenomenal! Thank you so much for all your help.
Kendra B, California, USA
April 27, 2021
It's amazing the difference it makes having them set as opposed to looking at them loose! I don't see the tint at all now, and they both look nice and white (yes, all that worry for nothing)! I was almost shocked at the size when I opened the box because they looked so much larger than my old ones! That kind of scared me and made me wonder if I had gone too large, but in reality, my ears have plenty of room for 2 cts per ear, so they really don't look all that huge! lol! I can pretty much say that this is my FINAL pair, though!!! And what a great pair to have! The settings are perfect and I am glad I went with them! Thanks for hunting them down! Thanks for all your help! I look forward to our next project!!
Janis C, North Carolina, USA

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