Even Better Than I Envisioned
April 23, 2007

Even Better Than I Envisioned

First off, I picked up the ring this morning, and it is beautiful... even better than I envisioned. The point I want to bring primary attention to is not your product offering (which is outstanding), but your customer service. Suffice it to say, I am stunned. I can only imagine the droves of starry-eyed bachelors you have to work/deal with, and the high level of indecision and emotion which comes with the importance of marriage. As I mentioned, I consult Fortune 500 ?ˆ?members?ˆ? in Consumer Behavior and Psych, and I am a very linear thinker, and succumb to marketing only if I admire the campaign... suffice it to say, choosing a diamond and ring was the first time in my adult life where I have been unable to easily resolve purchase indecision. (I spec and purchase my cars over the phone, if that gives you an idea of my ?ˆ?usual?ˆ? level of decisiveness). You did a wonderful job, giving me not rote answers, but an explanation and discussion centered on my question. The transition was seamless and well-refined, and everyone did an excellent job of not only answering my questions, but also anticipating any other concerns and questions which may have arisen. Small, seemingly easy (but always overlooked) details like including State College FedEx hours impressed the hell out of me. Details, details, details. Awesome. Experientially, your site and your excellent customer service absolutely exceeds anything I have seen or studied. The level of service I was given at Whiteflash puts ?ˆ?case studies?ˆ? like Ritz-Carlton and Mercedes to shame. Ultimately, it is the combination of unique product, great site/information, and excellent service which is so amazing... many companies and firms spout that they deliver this level of service, but the team at Whiteflash is the first company that really seems to understand. Kudos to your management for fostering this level of service. Any time you need a written or spoken reference, please do not hesitate to contact me... PS. Does Whiteflash have a stock offering in the US market or an OTC pink sheet? Would love to invest, if that opportunity is available...
Andy, Arizona, USA

RECENT REVIEWS

November 06, 2017
This is my 1st purchase jewelry online. Thanks for the professional and efficient service, especially my consultant who answered many questions for me. I love the earnings so much. The ACA diamonds are amazing! They are always brilliant, everywhere.
Wing S, Hong Kong SAR
October 25, 2017
They are awesome! I love them. Thanks for helping me with the purchase. Buying jewelry from whiteflash was so smooth and painless :)
Sooyang P, Canada
October 23, 2017
I stumbled across this website from reading different reviews that have been consistent. I wanted to get a pair of earrings for a friend's birthday (working with a smaller budget. Once payment made, the earrings went straight into production, shipped very soon and arrived Australia around 2/3 days after. The earrings were BEAUTIFUL, SPARKLY, LOOKS BIGGER THAN I THOUGHT! Excellent craftsmanship for such small stones and I will definitely be a return customer!
Stephanie C, Australia
October 11, 2017
She absolutely loves the earrings, I gave them to her on Oct 2. They are magnificent and fit her ears perfectly. Thanks for doing such a great job
Jeffrey E, Canada

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