Even Better Than I Envisioned
April 23, 2007

Even Better Than I Envisioned

First off, I picked up the ring this morning, and it is beautiful... even better than I envisioned. The point I want to bring primary attention to is not your product offering (which is outstanding), but your customer service. Suffice it to say, I am stunned. I can only imagine the droves of starry-eyed bachelors you have to work/deal with, and the high level of indecision and emotion which comes with the importance of marriage. As I mentioned, I consult Fortune 500 ?ˆ?members?ˆ? in Consumer Behavior and Psych, and I am a very linear thinker, and succumb to marketing only if I admire the campaign... suffice it to say, choosing a diamond and ring was the first time in my adult life where I have been unable to easily resolve purchase indecision. (I spec and purchase my cars over the phone, if that gives you an idea of my ?ˆ?usual?ˆ? level of decisiveness). You did a wonderful job, giving me not rote answers, but an explanation and discussion centered on my question. The transition was seamless and well-refined, and everyone did an excellent job of not only answering my questions, but also anticipating any other concerns and questions which may have arisen. Small, seemingly easy (but always overlooked) details like including State College FedEx hours impressed the hell out of me. Details, details, details. Awesome. Experientially, your site and your excellent customer service absolutely exceeds anything I have seen or studied. The level of service I was given at Whiteflash puts ?ˆ?case studies?ˆ? like Ritz-Carlton and Mercedes to shame. Ultimately, it is the combination of unique product, great site/information, and excellent service which is so amazing... many companies and firms spout that they deliver this level of service, but the team at Whiteflash is the first company that really seems to understand. Kudos to your management for fostering this level of service. Any time you need a written or spoken reference, please do not hesitate to contact me... PS. Does Whiteflash have a stock offering in the US market or an OTC pink sheet? Would love to invest, if that opportunity is available...
Andy, Arizona, USA

RECENT REVIEWS

I just picked up the ring Tuesday and I have to say, it is better than I could have ever imagined!
June 13, 2025
When I opened up the ring box I was shocked as to how perfect it looked. The whole process with you and your team was so seamless and you were so helpful the entire way through. I truly appreciate everything you have done for this big step in my life and am so happy that I found Whiteflash! Thank you for all of your help!
Austin P, Texas, USA
We're officially engaged!
June 10, 2025
My fiancé and I had a wonderful experience working with Becca and the Whiteflash team. Becca educated and guided us through the entire process to help us pick out the perfect ring. There was no pressure to go a particular way and the final decision was completely my fiancé’s. Becca was also great with communication over email or phone; just great customer service. Placing the order and picking up the ring was also a seamless process. I’d highly recommend Whiteflash.
Azeem D, Texas, USA
We love it so much! ACA diamonds are truly magnificent pieces of art.
June 09, 2025
My partner and I cannot take our eyes off the diamond every time it hits light ;) we really appreciate the great communication with your team throughout this process.
Andrew M, Indiana, USA
The pendant is STUNNING.
June 05, 2025
I know it was a lot to get the length of the chain just right but I’m so glad we did because it hits me perfectly. Hung did a great job on the prongs—they really do echo the ones on my ring. As seems to be the case with ACAs, the diamond is simply glorious. She is so full of fire! Thank you for all your help!
Angela K, North Carolina, USA

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