Servicing Diamonds, Engagement Rings and Jewelry Purchased Elsewhere

We do not provide service on products where neither the diamond nor the setting was purchased from Whiteflash.

To be helpful to local customers owning products from one of the designer brands we carry, Whiteflash will attempt to facilitate service for product purchased from another retailer. However, we will not perform that service in our shop. Our role in cases where the customer has purchased the diamond and designer item from another retailer will be limited to communications and logistics. In certain cases we may be unsuccessful in facilitating that service and will decline involvement. Read more about our policies regarding customers property here.