Whiteflash Customer Service is Fantastic!
February 21, 2014

Whiteflash Customer Service is Fantastic!

I just received my ACA diamond in the Vatche 6 prong setting and I am beyond thrilled. Both the diamond and setting are more beautiful than I could have imagined. The quality of the ring is outstanding and does not compare to any ring that I have seen locally. As a customer from Australia, I did have reservations about purchasing online from an overseas company, however my experience could not have been better. The customer service at Whiteflash is fantastic. My countless emails were always answered promptly by my diamond consultant, and the online chat feature on the website allowed me to speak to an employee whenever I needed to, day or night. All staff that I spoke to were very helpful, polite and kind. I chose to shop with Whiteflash due to the fantastic reviews that I had read about their A Cut Above range, and I am so glad that I did! Although I was worried about not seeing the diamond in person, the fact that I was able to see a photo of the diamond, that I was able to express exactly what I was looking for and ask numerous questions to my consultant, along with Whiteflash's 30 day return policy, made me feel more comfortable in making such an important purchase online. The shipping time to Australia was very impressive, with the package being shipped on a Friday morning, clearing customs and arriving at my house on the Monday afternoon! The ring, along with the diamond certificate and a diamond tool kit, were packed very securely in bubble wrap within multiple larger boxes. I highly recommend Whiteflash to anyone thinking of making a diamond purchase, particularly to any Australian customers who have reservations about buying online. I will definitely be using Whiteflash for any future diamond purchases! Thank you Whiteflash and the Whiteflash team, my ring is absolutely perfect!
Alyssa, Australia

RECENT REVIEWS

December 11, 2017
The ring is absolutely beautiful. I love the two-tone aspect of it w/ the gold & platinum prongs. As for the diamond, it's perfect. I opened the package sitting in my car in the Fedex parking lot yesterday in OK City, w/ the bright sunlight shining in, & as soon as I opened the pretty little red & black box, there were flashes & sparkles going all over the place...some actually quite blinding ;-) I am very pleased w/ the ring as a whole, the band is exactly what I imagined, & the diamond is perfect! Thank you & your other team members SO much for making this decision & the subsequent process of selection such a wonderful experience. I think I knew that first day that I walked into Whiteflash, that I would be back there for this very important purchase. Your personally, friendly demeanor, & genuine care & knowledge of the stones always led me back to Whiteflash when I was looking elsewhere...well, & the perfectly-cut diamonds.
Mark B, Texas, USA
December 04, 2017
The ring is absolutely beautiful! Thank you for all your patience and wonderful customer service. Your reputation is well deserved!
Dexter N, Georgia, USA
December 01, 2017
Excellent customer service, willing to answer all questions, great diamond and setting
Nabil D, Pennsylvania, USA
November 28, 2017
I (and my fiancée!) absolutely love the ring! It’s more gorgeous than we could have even imagined! It’s so brilliant and beautiful, and my fiancée is ecstatic and can’t stop looking at it! We are so glad that we found you guys and decided to purchase our ring from you! It was a great process, and you were extremely helpful! You can tell how happy I am by all the exclamation points!
Bradley K, Ohio, USA

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