Whiteflash Customer Service is Fantastic!
February 21, 2014

Whiteflash Customer Service is Fantastic!

I just received my ACA diamond in the Vatche 6 prong setting and I am beyond thrilled. Both the diamond and setting are more beautiful than I could have imagined. The quality of the ring is outstanding and does not compare to any ring that I have seen locally. As a customer from Australia, I did have reservations about purchasing online from an overseas company, however my experience could not have been better. The customer service at Whiteflash is fantastic. My countless emails were always answered promptly by my diamond consultant, and the online chat feature on the website allowed me to speak to an employee whenever I needed to, day or night. All staff that I spoke to were very helpful, polite and kind. I chose to shop with Whiteflash due to the fantastic reviews that I had read about their A Cut Above range, and I am so glad that I did! Although I was worried about not seeing the diamond in person, the fact that I was able to see a photo of the diamond, that I was able to express exactly what I was looking for and ask numerous questions to my consultant, along with Whiteflash's 30 day return policy, made me feel more comfortable in making such an important purchase online. The shipping time to Australia was very impressive, with the package being shipped on a Friday morning, clearing customs and arriving at my house on the Monday afternoon! The ring, along with the diamond certificate and a diamond tool kit, were packed very securely in bubble wrap within multiple larger boxes. I highly recommend Whiteflash to anyone thinking of making a diamond purchase, particularly to any Australian customers who have reservations about buying online. I will definitely be using Whiteflash for any future diamond purchases! Thank you Whiteflash and the Whiteflash team, my ring is absolutely perfect!
Alyssa, Australia

RECENT REVIEWS

May 15, 2019
She is happy so I am happy. The ideal cut raised an eyebrow.
Steve P, Colorado, USA
May 10, 2019
I received my ring yesterday. It’s absolutely gorgeous and looks fabulous on. It’s fantastic. Thank you very much for your first class service.
Beryl L, UK
May 06, 2019
I have received the ring. Indeed it is very beautiful. The diamond sparkles very well and just about everything else is equally perfect too. I am completely satisfied and it has been the most satisfying purchase I have made online. Your service and support is superlative. It truly made the entire customer experience worth it. I thoroughly enjoyed my buying experience with Whiteflash and with everyone whom I have interacted with over email.
Melvyn F, Singapore
May 05, 2019
Awesome experience! I have to admit that everything was beyond expectations. At first, i felt a little insecure on the idea of purchasing the wedding ring online, but now i really recommend Whiteflash as a trustworthy, professional and helping supplier. The "A Cut Above" diamond received was absolutely stunning. If you aren't a diamonds fan, you'll surely become one :)
Andrei M, Romania

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