December 01, 2020
I wanted to write a letter of appreciation to you and your employees. My fiancée and I ordered a three row domed pave engagement ring from your company in September. It is such a beautifully crafted ring and we were so pleased when it arrived. I am complimented on the ring on a daily basis and when I take it in to get cleaned, the jewelers won’t stop raving about it! It is a beautiful piece that I absolutely love and will cherish forever. We waited a little too long to buy the matching band and when I went online to order it about two months ago, it was no longer available. I was absolutely devastated. I wrote an email that Friday night requesting information on the discontinued ring and also attempted calling and your business was closed for the weekend. I had first discovered the ring after searching for over a year for the perfect engagement/band set and I knew that there wasn't another ring out there like this one. I was so distraught thinking that I would have to settle for something different and sub par, that I worried about it the whole weekend. I was ecstatic when I received an email response from Liza Horowitz on that Monday morning saying that would find out if I could special order it, even though it was discontinued. I was so pleased to hear that I could make that special order for the matching band. I had email communication with Liza during the whole process of getting my band ordered, paid for, and made. Liza even wrote me an email checking in with me and making sure I was pleased with the band after I had received it. I was also in communication with Vera Wages for the duration of the order process. The customer service and attention to detail that Liza and Vera provided was fantastic and much appreciated. Good customer service seems to be hard to come by and I don’t think that other companies have such a high standard. Your employees have been phenomenal to work with and I have appreciated their endless assistance and kindness. I have recommended your company to family and friends and will think of your company when I plan on buying any future jewelry. Thank you so much for making my experience with your company so positive. I love both of my rings and every time I look at them, I enjoy them more and more.
Mary H, California, USA