Beautifully Crafted
May 28, 2010

Beautifully Crafted

I wanted to write a letter of appreciation to Whiteflash. My fianc?© and I ordered a three row domed pave engagement ring from your company in September. It is such a beautifully crafted ring and we were so pleased when it arrived. I am complimented on the ring on a daily basis and when I take it in to get cleaned, the jewelers won?ˆ™t stop raving about it! It is a beautiful piece that I absolutely love and will cherish forever. We waited a little too long to buy the matching band and when I went online to order it about two months ago, it was no longer available. I was absolutely devastated. I wrote an email that Friday night requesting information on the discontinued ring and also attempted calling and your business was closed for the weekend. I had first discovered the ring after searching for over a year for the perfect engagement/band set and I knew that there wasn''t another ring out there like this one. I was so distraught thinking that I would have to settle for something different and sub par, that I worried about it the whole weekend. I was ecstatic when I received an email response on that Monday morning saying that would find out if I could special order it, even though it was discontinued. I was so pleased to hear that I could make that special order for the matching band. I had email communication with Whiteflash during the whole process of getting my band ordered, paid for, and made. They even wrote me an email checking in with me and making sure I was pleased with the band after I had received it. The customer service and attention to detail that Whiteflash provided was fantastic and much appreciated. Good customer service seems to be hard to come by and I don?ˆ™t think that other companies have such a high standard. Your employees have been phenomenal to work with and I have appreciated their endless assistance and kindness. I have recommended your company to family and friends and will think of your company when I plan on buying any future jewelry. Thank you so much for making my experience with your company so positive. I love both of my rings and every time I look at them, I enjoy them more and more.
Mary H., New York, USA

RECENT REVIEWS

January 27, 2023
I usually clean my wife's rings before going out every week-end, and we are both amazed by the exceptional shine of both the eternity ring and the Vatche ring. Buying from Whiteflash was the smartest choice and your email today is an additional proof, if one was needed. In many occasions, I recommended your company and I have a dear friend in Japan who also purchased a 1.5 carat diamond and ring from you as well. They are also enchanted. Thank you very much.
Vincent N, Japan
January 27, 2023
I just want to say thank you for your help. It is a small purchase and a short notice to make but you and your team members worked together to work on my request promptly. It goes with my ring nicely.
Kaori M, California, USA
January 26, 2023
I received my engagement ring and I am super happy and surprised. My future husband did a great job picking this piece of gem. We re-sized it and it fits perfectly.
Kenneth M, Connecticut, USA
January 26, 2023
Great service and support throughout the whole process (buying, ordering and shipping). Especially Brittany, Mariah and Holly made sure that I felt comfortable the whole time and took care of me and the questions that came up. They were very friendly and super professional so I could trust and look forward to receive my beautiful purchase. Highly recommended!
Daniela S, Germany

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