Exception Service and Quality from U.K. Customer!
October 27, 2010

Exception Service and Quality from U.K. Customer!

I can honestly say that Whiteflash have been the most helpful and prompt company i have ever dealt with. I purchased an engagement ring and before the whole process was very concerned about spending so much money, and particularly to a company overseas where i knew phone contact would be limited due to the time differences. My concerns were immediately quashed when i spoke on live chat to Traci at what must have been about 7am US time which was a pleasant surprise as i was expecting to have to do the whole thing by email during US working hours. The customer service even improved from this point as i was kept updated at every single step of the way with the whole process and they were very happy to answer any questions a complete diamond novice had! Professional photos of the ring were provided before shipping which confirmed that the ring looked incredible, and everyone that has seen it has said the same thing since. The whole process was absolutely faultless and I will be recommending Whiteflash to anyone and everyone that will listen, which is VERY unusual for me! Thank you to the whole team for making a potentially daunting process very easy and stress free for a UK based buyer.
Martin G., UK

RECENT REVIEWS

September 26, 2023
I worked with Michelle to order my ring, and the customer service and diamond are spectacular! This is my second ring from them, and the quality is unmatched. Wonderful and reasonable prices as well.
Hanna K, Virginia, USA
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She didn’t expect them to looks so good. The size is perfect.
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Thank you for the support and making sure the ring arrived with good timing. Truly sparkles and looks timeless! Had the chance to propose in Florence which was extra special! Then she was enjoying and flaunting the ring throughout the others cities in Italy !! She loved the ring!!
Manny C, New Jersey, USA
September 22, 2023
I looked at a few pear shaped diamonds for my fiancée's engagement ring prior to meeting with Becca. After seeing only a single diamond Becca sourced, I could not stand to see any others. It definitely was the most beautiful diamond I had ever seen and was a perfect match for the yellow sapphire I had already acquired for the ring. I told her what I was looking for, what was important to me and what I knew I didn't like. She delivered efficiently and within my budget. The entire experience was seamless and professional. I will definitely be reaching out to Becca at Whiteflash many more time should I look for additional loose diamonds to have custom jewelry made! Pro-tip: paying in cash allowed me to save on credit card fees - something I had not experienced with other gem dealers.
Evan B, Texas, USA

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