Exception Service and Quality from U.K. Customer!
October 27, 2010

Exception Service and Quality from U.K. Customer!

I can honestly say that Whiteflash have been the most helpful and prompt company i have ever dealt with. I purchased an engagement ring and before the whole process was very concerned about spending so much money, and particularly to a company overseas where i knew phone contact would be limited due to the time differences. My concerns were immediately quashed when i spoke on live chat to Traci at what must have been about 7am US time which was a pleasant surprise as i was expecting to have to do the whole thing by email during US working hours. The customer service even improved from this point as i was kept updated at every single step of the way with the whole process and they were very happy to answer any questions a complete diamond novice had! Professional photos of the ring were provided before shipping which confirmed that the ring looked incredible, and everyone that has seen it has said the same thing since. The whole process was absolutely faultless and I will be recommending Whiteflash to anyone and everyone that will listen, which is VERY unusual for me! Thank you to the whole team for making a potentially daunting process very easy and stress free for a UK based buyer.
Martin G., UK

RECENT REVIEWS

We are delighted with it.
July 27, 2026
And also there was excellent feedback and information from accounts and logistics also. Overall very happy with the service. It's simply above and beyond what is available in Ireland.
Neil M, Ireland
The ring is absolutely stunning!
July 27, 2026
I just received my ring, and it’s even more incredible in person. I can’t stop admiring it! The ring is absolutely stunning, but what truly made this special was you, Becca. Your communication, responsiveness, and customer service were simply the best from start to finish. Thank you for making such an important moment so memorable. We couldn’t be happier!
Brenda S, Mexico
Thanks Michelle and Whiteflash!
July 24, 2026
My engagement journey was really difficult; initially I bought the diamond from Whiteflash but I wanted a hometown jeweler to make the setting. Two jewelers later and DAYS to go before I had to leave for the proposal I received the ring back from Whiteflash-they made the setting with an incredibly tight turnaround. QC and the design was absolutely on point. She was over the moon to get and wear her “prize”. I couldn’t have done any of this without Michelle acting quickly to make this all happen. Definitely tense situation on my end but Whiteflash made everything happen. And does this diamond perform-the video says more than I could.
Kevin S, Virginia, USA
The diamond earrings I purchase for my wife’s birthday came out beautiful.
July 22, 2026
I was on the fence about sizing and design, but Jennifer was very patient and helped me through the whole decision process. Excellent product and even better customer service. Whiteflash is exceptional at what they do.
Joshua B, Massachusetts, USA