Fantastic Experience - Great Service
March 04, 2011

Fantastic Experience - Great Service

My ring arrived on Friday morning, thanks for the quick, on-time delivery. Your email system with the Fedex tracking attachment is fantastic and it was great to see my ring travelling half-way across the world! My fianc?© to be loves the ring, as do I. I haven?ˆ™t popped the question yet as I am just waiting on my local jeweller to get it checked over and appraised so I can get insurance for it (it is covered by their insurance while in their possession by the way J) They have a minimum 2 week wait at the moment which is a bit of a pain as I can?ˆ™t wait to ask my fianc?© to be and have her wear it around. The ring looks amazing and it is exactly what we wanted. I love the finish of it and the centre stone is incredible and I love the way the setting lets you see the centre stone in all its glory J The sidestones look fantastic too and are a great match. Thanks so much to the Whiteflash team for all your efforts during my experience from diamond purchase, arrangement of payment all the way through to the ring design and shipping. It has been a fantastic experience and your great service has been the key reason for getting the ring completed with you. I had originally intended to just get the loose diamond and have it set by a local jeweller, however the service I received was nowhere near as good as Whiteflash and meant that I was happy to pay a bit extra for the ring than I was quoted here. Customer service can never be underestimated, especially for a purchase such as this. It was really good that you were prepared to contact me on the phone to answer my queries and concerns (which turned out to not be concerns at all!). I cannot fault the entire experience and will be happy to recommend anyone I know who may be interested in your products.
Rodham, Australia

RECENT REVIEWS

July 06, 2022
Exceeded my expectations: I was a bit skeptical about buying an engagement ring online without seeing it in person but after researching many other customer reviews, I learned what to look for in the purchase and was pretty confident in the product I would receive from Whiteflash. Everything about the experience went very smoothly. Their website selection tool and supplemental details are excellent, their inventory seemed great for what I was looking for, the customer service was top-notch, the wire transfer processed smoothly, and the delivery was prompt and secure. I was surprised to get a phone call from one of their Diamond Specialists after placing the order, but the phone call was very reassuring to discuss the order and cover any remaining questions I might have. Once I received the ring, I was amazed at the quality. I purchased one of the A Cut Above diamonds and its sparkle and brilliance are better than I remember seeing at some local stores for a similar price. All in all, it was a great experience and I would recommend you consider them for your next jewelry purchase.
Jonathan M, New Jersey, USA
July 06, 2022
She’s absolutely in love with it! It couldn’t be more perfect! We had the best day of our entire lives and the rings are perfect. Thank you from the bottom of my heart for making this happen! You guys are incredible.
Danny C, UK
July 05, 2022
The ring is outstanding, my fiancée (she said yes :)) keeps it on the finger on every possible occasion. The ring itself draws a lot of positive attention wherever we go and we live in the country of diamonds (Belgium). Professional jewelers keep asking where did we made this ring. I want to thank you all at Whiteflash for making our memorable moment truly out-of-this-world experience!
Zeljko P, Croatia
July 03, 2022
Thanks Brittany for your help throughout the process. Really pleased with the entire experience and the communication was flawless.
Florence H, New York, USA

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