Fantastic Experience - Great Service
March 04, 2011

Fantastic Experience - Great Service

My ring arrived on Friday morning, thanks for the quick, on-time delivery. Your email system with the Fedex tracking attachment is fantastic and it was great to see my ring travelling half-way across the world! My fianc?© to be loves the ring, as do I. I haven?ˆ™t popped the question yet as I am just waiting on my local jeweller to get it checked over and appraised so I can get insurance for it (it is covered by their insurance while in their possession by the way J) They have a minimum 2 week wait at the moment which is a bit of a pain as I can?ˆ™t wait to ask my fianc?© to be and have her wear it around. The ring looks amazing and it is exactly what we wanted. I love the finish of it and the centre stone is incredible and I love the way the setting lets you see the centre stone in all its glory J The sidestones look fantastic too and are a great match. Thanks so much to the Whiteflash team for all your efforts during my experience from diamond purchase, arrangement of payment all the way through to the ring design and shipping. It has been a fantastic experience and your great service has been the key reason for getting the ring completed with you. I had originally intended to just get the loose diamond and have it set by a local jeweller, however the service I received was nowhere near as good as Whiteflash and meant that I was happy to pay a bit extra for the ring than I was quoted here. Customer service can never be underestimated, especially for a purchase such as this. It was really good that you were prepared to contact me on the phone to answer my queries and concerns (which turned out to not be concerns at all!). I cannot fault the entire experience and will be happy to recommend anyone I know who may be interested in your products.
Rodham, Australia

RECENT REVIEWS

December 11, 2017
The ring is absolutely beautiful. I love the two-tone aspect of it w/ the gold & platinum prongs. As for the diamond, it's perfect. I opened the package sitting in my car in the Fedex parking lot yesterday in OK City, w/ the bright sunlight shining in, & as soon as I opened the pretty little red & black box, there were flashes & sparkles going all over the place...some actually quite blinding ;-) I am very pleased w/ the ring as a whole, the band is exactly what I imagined, & the diamond is perfect! Thank you & your other team members SO much for making this decision & the subsequent process of selection such a wonderful experience. I think I knew that first day that I walked into Whiteflash, that I would be back there for this very important purchase. Your personally, friendly demeanor, & genuine care & knowledge of the stones always led me back to Whiteflash when I was looking elsewhere...well, & the perfectly-cut diamonds.
Mark B, Texas, USA
December 04, 2017
The ring is absolutely beautiful! Thank you for all your patience and wonderful customer service. Your reputation is well deserved!
Dexter N, Georgia, USA
December 01, 2017
Excellent customer service, willing to answer all questions, great diamond and setting
Nabil D, Pennsylvania, USA
November 28, 2017
I (and my fiancée!) absolutely love the ring! It’s more gorgeous than we could have even imagined! It’s so brilliant and beautiful, and my fiancée is ecstatic and can’t stop looking at it! We are so glad that we found you guys and decided to purchase our ring from you! It was a great process, and you were extremely helpful! You can tell how happy I am by all the exclamation points!
Bradley K, Ohio, USA

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