Fantastic Experience - Great Service
March 04, 2011

Fantastic Experience - Great Service

My ring arrived on Friday morning, thanks for the quick, on-time delivery. Your email system with the Fedex tracking attachment is fantastic and it was great to see my ring travelling half-way across the world! My fianc?© to be loves the ring, as do I. I haven?ˆ™t popped the question yet as I am just waiting on my local jeweller to get it checked over and appraised so I can get insurance for it (it is covered by their insurance while in their possession by the way J) They have a minimum 2 week wait at the moment which is a bit of a pain as I can?ˆ™t wait to ask my fianc?© to be and have her wear it around. The ring looks amazing and it is exactly what we wanted. I love the finish of it and the centre stone is incredible and I love the way the setting lets you see the centre stone in all its glory J The sidestones look fantastic too and are a great match. Thanks so much to the Whiteflash team for all your efforts during my experience from diamond purchase, arrangement of payment all the way through to the ring design and shipping. It has been a fantastic experience and your great service has been the key reason for getting the ring completed with you. I had originally intended to just get the loose diamond and have it set by a local jeweller, however the service I received was nowhere near as good as Whiteflash and meant that I was happy to pay a bit extra for the ring than I was quoted here. Customer service can never be underestimated, especially for a purchase such as this. It was really good that you were prepared to contact me on the phone to answer my queries and concerns (which turned out to not be concerns at all!). I cannot fault the entire experience and will be happy to recommend anyone I know who may be interested in your products.
Rodham, Australia

RECENT REVIEWS

September 20, 2021
Thank you so much to everyone at Whiteflash for being part of my dream ring and proposal!!! We love our ACA diamond! It is beyond anything we could’ve imagined! ?? We will definitely be back for all future diamond purchases. We are now Whiteflash customers for life.
Patrick L, Pennsylvania, USA
September 17, 2021
I had a great experience working with Michelle Adams, who was very helpful and responsive throughout the entire process. Two thumbs up!
Mark X, Singapore
September 16, 2021
I absolutely love this ring! It has the sparkle I was looking for and I don't think I could be happier. I love that it sparkles even when looking at it from the side. The diamonds seem to want to "grab the light" even in low lighting. Your diamonds are the absolute best. This was my third try at a ring - I had returned two and was disappointed in those previous two rings. Thank you for great service and thanks to Brittany for taking the time to talk through the options and guiding me through the process to find a ring that I am thrilled with.
Kimberly P, Indiana, USA
September 13, 2021
Whiteflash was absolutely incredible to work with. So very patient with me at every step. And I didn't make it easy on Michelle! They even took in my old stone as a trade in. This way I could compare color and confirm that the new stone was a little whiter. Yes, I lost quite a bit since I had overpaid for it in my last trade in, but I didn't care. The security of knowing I have the upgrade policy was incredible. So here she is, my new 1.95ct J VS2 ACA in the Valoria Petite setting! Everything is perfect! The stone, the setting, the height, the prongs. I had consider going with a lab stone but I'm so glad that I went with a natural diamond. I'm a one ring kind of gal and this just feels so special to me! I've spent a lot of time over the years feeling guilty and selfish that I wasn't happy with what I had. And it took my husband a long time to understand what this meant to me so there were complicated feelings there too. So it feels so good to have something amazing at the end of all that! To me this ring represents not just my commitment to my husband and our marriage, but also his patience, understanding & love for me, and my commitment to treat myself with love as well.
Kelly E, Michigan, USA

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