Truly Excellent Customer Service!
December 29, 2011

Truly Excellent Customer Service!

Whiteflash truly delivers excellent customer service! I was researching engagement rings to buy, and online vendors seemed like a viable choice. There were a couple of online sites that I tried to contact and speak to, but Whiteflash seemed like the easiest to access and gave me the most information, including personal opinions on diamonds and ring settings. Replies were prompt, and they always kept me in the loop regarding the shipment of the ring. The ring I received was more beautiful than I had expected! I do need to get the ring resized though (error on my part), but I don't see any hiccups sending it back for a quick tweak. Barring any future mishaps, Whiteflash seems to be a very, very trustworthy place to buy a ring.
Albert C, California, USA

RECENT REVIEWS

We are delighted with it.
July 27, 2026
And also there was excellent feedback and information from accounts and logistics also. Overall very happy with the service. It's simply above and beyond what is available in Ireland.
Neil M, Ireland
The ring is absolutely stunning!
July 27, 2026
I just received my ring, and it’s even more incredible in person. I can’t stop admiring it! The ring is absolutely stunning, but what truly made this special was you, Becca. Your communication, responsiveness, and customer service were simply the best from start to finish. Thank you for making such an important moment so memorable. We couldn’t be happier!
Brenda S, Mexico
Thanks Michelle and Whiteflash!
July 24, 2026
My engagement journey was really difficult; initially I bought the diamond from Whiteflash but I wanted a hometown jeweler to make the setting. Two jewelers later and DAYS to go before I had to leave for the proposal I received the ring back from Whiteflash-they made the setting with an incredibly tight turnaround. QC and the design was absolutely on point. She was over the moon to get and wear her “prize”. I couldn’t have done any of this without Michelle acting quickly to make this all happen. Definitely tense situation on my end but Whiteflash made everything happen. And does this diamond perform-the video says more than I could.
Kevin S, Virginia, USA
The diamond earrings I purchase for my wife’s birthday came out beautiful.
July 22, 2026
I was on the fence about sizing and design, but Jennifer was very patient and helped me through the whole decision process. Excellent product and even better customer service. Whiteflash is exceptional at what they do.
Joshua B, Massachusetts, USA