Happy Whiteflash Singapore Customer!
February 09, 2012

Happy Whiteflash Singapore Customer!

My name is Eric and I am a customer from Singapore. At first, I was skeptical and have confidence issue buying such expensive item online. I was afraid that I might be cheated; and what if I do not receive the diamond after I transferred the money? Traci from Whiteflash tried calling me a few times over the phone. She wanted to know what I am concerned about. I was puzzled as to why she needed to talk over the phone, and why couldn't we just communicate over email. I was glad we spoke. She gave me the confidence and assurance that I needed. I confirmed the order and did a TT wire transfer to them. They were very efficient with the order process. Also the photos Brittany took of my diamond ring was perfect! The ring was couriered and reached me before the expected date which was a really good service. In Singapore, I took the ring to NGI, Nan Yang Gem Institute, for verification. Everything was exactly as written in the AGS cert. It is an ACA diamond. Then I ask the appraiser ""With your years of experience, what do you think of the diamond??ˆ? His response ""Very Beautiful"". Hope my future wife will like this ring too. Thank you everyone at WhiteFlash.
Eric K., Singapore


April 17, 2024
They are so sparkly, big and stunning! Sometimes it seems the diamond post may not fit through the hole but after trying it does.
Claudia D, Maryland, USA
April 12, 2024
My fiancée has been raving about it the past few months, really happy with the purchase. Thank you and the Whiteflash team so much for helping us through the process.
Kelvin W, Malaysia
April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada

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