Great experience buying at Whiteflash
April 24, 2012

Great experience buying at Whiteflash

I purchased a 1.3 carat good quality engagement ring from Whiteflash. I selected the stone on line. I was not sure about buying online and as their HQ is in Houston where I live I asked could I visit to inspect the stone. They were more than happy for me to visit and spent considerable time explaining about how diamonds are graded, and what makes a good stone. They showed me the stone I had selected and had other lower and higher grade stone of a similar size to compare it with. There was no upselling to try to get me to purchase a higher grade stone. Between selecting the stone online and visiting their office the price increased online. They sold me the stone for the original online price. I selected the setting from photographs in their office. The same photos are online. They did not have the actual setting in the office, so the selection was the same as doing it online. Had I simply purchased online without the visit, I would have received an excellent ring, which my Fiance is very happy with. I would have no hesitation about buying from Whiteflash online.
Thomas S., Texas, USA

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I had such a great experience working with Becca at Whiteflash! I was looking for a very specific pear-shaped lab diamond, and she was incredibly helpful, patient, and personable throughout the process. She took the time to answer all of my questions and sent me multiple photos and videos of the stone in different lighting so I could really assess it before making a decision. Although that particular pear ultimately wasn’t the right one for me, I ended up purchasing a stunning lab diamond tennis bracelet with Becca’s help. She went above and beyond to make sure we chose the right size for my small wrist, and the bracelet was even more beautiful in person than I expected. Her customer service didn’t stop after the purchase, either. I was having trouble figuring out the secure clasp when it arrived, and she quickly sent me a video walking me through exactly how to use it. The entire experience felt personal and never pushy. Becca genuinely seemed invested in helping me find pieces I would love rather than simply making a sale. I’ll absolutely be returning to Whiteflash for future purchases and would highly recommend working with her!
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