Beyond expectations
August 15, 2012

Beyond expectations

I can only say that Whiteflash products and customer service were well beyond every expectation I had, and I did had high expectations since the ring I bought was not something you would expect to buy any given day. I believe the way its website is built is perfectly designed to help you sort down your options based on your taste and needs. Their customer service was awesome, since the very first time I contacted them asking for help and guidance the gemologist that was assigned to me never left my side all the way through de process. He shared his professional opinion and helped me took my final decision. Once I chose the ring he was perfectly clear on the payment process I should follow (I from Mexico) and everything happened just as he explained to me it would. I asked to ship the ring to Miami and it arrived on time for me to pick it up. Worth mentioning that the ring looked identical to the pictures I received from Whiteflash once they finished its production (before it was shipped to me) and my girlfriend, which I proposed to her last week, totally LOVED it. She smiled and started crying the minute she saw it. Overall I totally recommend Whiteflash. They are a serious and a professional company 100% committed to their customers.
Diego R., Mexico

RECENT REVIEWS

The bracelet was even more beautiful in person than I expected.
August 17, 2026
I had such a great experience working with Becca at Whiteflash! I was looking for a very specific pear-shaped lab diamond, and she was incredibly helpful, patient, and personable throughout the process. She took the time to answer all of my questions and sent me multiple photos and videos of the stone in different lighting so I could really assess it before making a decision. Although that particular pear ultimately wasn’t the right one for me, I ended up purchasing a stunning lab diamond tennis bracelet with Becca’s help. She went above and beyond to make sure we chose the right size for my small wrist, and the bracelet was even more beautiful in person than I expected. Her customer service didn’t stop after the purchase, either. I was having trouble figuring out the secure clasp when it arrived, and she quickly sent me a video walking me through exactly how to use it. The entire experience felt personal and never pushy. Becca genuinely seemed invested in helping me find pieces I would love rather than simply making a sale. I’ll absolutely be returning to Whiteflash for future purchases and would highly recommend working with her!
Lisa C, California, USA
My fiancée loves the ring and couldn't be happier.
August 16, 2026
I am located in Florida and completely satisfied with my experience in purchasing an engagement ring with Whiteflash. I mainly worked with Becca who is extremely knowledgeable and was patient with me while explaining certain differences. My fiancée loves the ring and couldn't be happier. I'd recommend using Whiteflash and you'll be in good hands with Becca!
Jon K, Florida, USA
I love my beautiful pendant!
August 15, 2026
I had a wonderful experience ordering a lab diamond pendant from Whiteflash. It can be stressful ordering a piece of jewelry without seeing it in person first, but Liza was extremely helpful and answered all of my questions. I had the necklace customized with a slightly thicker chain, lobster claw clasp, and extender. The final piece was exactly what I wanted and much better quality than I found in local stores. I absolutely recommend Whiteflash!
Laura W, Arizona, USA
Beautiful ring!
August 14, 2026
Wonderful experience from design consultations to getting the ring. The ring looked even better in person. Thanks again to Liza and team for everything.
Mahmoud B, Canada