Amazing experience with Whiteflash
August 27, 2012

Amazing experience with Whiteflash

I had an amazing experience with whiteflash. They were extremely helpful, diligent, caring and professional at all times! We had help from a lovely diamond consultant who assisted us via email through a series of weeks keeping in mind at all times our budget, our size requests, our colour ideals and our proportional wishes for a diamond! This may sound easy but it was more difficult than I thought it would be, however the process was made much simpler and straightfoward because of whiteflash. We are located in Australia, so buying a diamond ring with all the elements was hard, especially seeing as it was happening on the otherside of the world! Again, I believe it was one of the smoothest purchases I have ever made online (and I do ALOT of online shopping). Whiteflash organized to ensure we we cleared under the AUSTFA rules and we wouldnt have to pay some tax on the ring when it arrived in Australia so that saved us plenty of money too! Another fantastic aspect is that after the ring was ordered the expected delivery would have been roughly 2 weeks ago.... Well it arrived about 4-5 weeks ago and I have been engaged officially for about a week, so everything was a little earlier than I expected which I dont think anyone could complain about! Lastly, the ring itself. I may be biased but it is one of the most stunning rings I have ever seen, it sparkles, its proportionate, it fits perfectly and I received from the one person on this earth that I love. Essentially it is everything I never even knew I wanted until I had it! Even if it seems scary to make such a large purchase on the internet, just talk to them I doubt you will be disappointed!
Alisii H., Australia

RECENT REVIEWS

April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada
April 07, 2024
It's our first time looking for an engagement ring and we had no idea how much there is to learn, but Becca made our experience so memorable and so special. She took the time to teach us what to look for and followed up with more options for us. The people here are so kind and so patient which makes this stressful process so beautiful. I would highly recommend this place to everyone!
Jenni T, Texas, USA
April 06, 2024
After going to many online jewelers, and many local jewelers, I kept coming back to Whiteflash. I was looking for a very specific type of diamond, and Whiteflash had the most information and reports to make me feel comfortable purchasing. Customer service was great, and I received a lot of guidance over the phone and email from Becca, who was extremely patient with me. Shopping online for an engagement ring can be a very stressful process, and Becca did a great job going over options for settings and also helped me compare diamonds when I got down to the ones I was interested in. My fiancée is in love with her ring and after 6 months of engagement it's still constantly sparkling with a lot of fire. We cannot wait to get married. Thanks so much Becca and Whiteflash!
Drew S, California, USA

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