Exceptionally Wonderful Service
January 23, 2013

Exceptionally Wonderful Service

Contemplating making such a special purchase as buying an engagement ring online initially provoked much reservation in me. Not just because I'd be buying a diamond sight-unseen but for the actual distance between Texas and Auckland, New Zealand. I like to research what I'm buying and checked out stores both in the city and online extensively. I decided to try contacting the Whiteflash staff via the Live Chat option on their website and was promptly given excellent help by Sheerah. She provided the information I needed initially, an estimate on how long I could expect a ring to be made and sent to New Zealand, and followed up with emails regarding any queries I had, as well as pointing me towards a beautiful ring. Ultimately I didn't end up buying from Whiteflash (some surreptitious investigation about style/design from my fiancee-to-be's friends meant going for something more traditional) but Sheerah's help was wonderful and it hardly feels like Whiteflash is miles away on the other side of the world, more like round the block. Their website has individual photos of their diamonds and their designs are superb and extensive. I'd be buying from them if the design I liked was a goer, and I'd gladly buy from them in the future.
Andrew E, New Zealand

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We cannot thank you enough for creating her perfect ring!
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Thank you so so much! We are beyond thrilled with the ring we had custom designed by your company. I do not have enough words of gratitude and pure joy I have for what you and Whiteflash were able to create from her inspiration photos. We are so grateful to have found you.
Renne L, California, USA
I had an outstanding experience working with Whiteflash for my recent purchase.
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Becca was exceptionally knowledgeable, patient, and helpful throughout the entire process of selecting both the diamond and the ring setting. The final product is stunning, and my wife loves it! Highly recommend Whiteflash for anyone looking for exceptional quality and customer service.
Mohsen, California, USA
Becca and the Whiteflash team were amazing to work with!
September 26, 2026
Throughout the entire engagement ring purchasing process, Becca was very responsive and informative, helping explain all the little details and decisions to consider. She made the process smooth and enjoyable, and everyone was incredibly friendly along the way.
Matthew B, Texas, USA
The ring is perfect, exactly what I was looking for, she loved it!
September 24, 2026
Thanks to you and your team for making the entire process smooth and painless; I really appreciate the thoughtful and secure packaging as well, it was a nice touch that goes a long way. Excellent service from start to finish. Michelle was extremely communicative, and answered any and all questions I had related to my online order with a cheerful and professional demeanor. The ring was beautiful, delivered timely, and thoughtfully packaged. They made the whole process extremely easy and kept me updated every step of the way. I would not hesitate to buy from this team again!
Justin C, California, USA