Whiteflash to the rescue!
June 06, 2013

Whiteflash to the rescue!

My wife and I originally went through a reputable Austin diamond retailer (who shall go nameless) with our wedding ring purchase. My wife wanted very specific things on this ring (u-prong, diamond cut/clarity, metal type, etc.). We were assured that our requirements would be met, so we purchased the ring. We were on kind of a tight schedule, so we got the ring in about a week before the wedding. Unfortunately, nearly everything we wanted was disregarded and the ring was completely wrong. Wrong ring look, wrong metal... even the wrong size. The diamonds weren't even that great. We were pretty much in a panic when we contacted Whiteflash. We gave Whiteflash a call and asked for the same specifics that we asked the above retailer. They assured us they could accomplish all that we asked for and could do all that in a week. Sure enough, we got the ring from FedEx the day before the wedding and my wife was over the moon for it. It was the right size, the right design, the right metal, and the diamonds were amazing. And not only that, but the ring was cheaper than the ring from the above retailer. They did all of this within a week, all the while maintaining contact with us from their professional customer relations staff.
Matt M, Texas, USA


March 24, 2021
She said yes and loves it !! It really is amazing, like it seems it should be worth way more !!
Owen C, Australia
October 20, 2020
Becca was absolutely fabulous. She was a pleasure to work with. Communication and response team were lightning fast and I got my diamond in record time. She was helpful in her opinions since buying a ring on line can be hard. Her attention to detail and answering all of my questions were impressive. Her comments about the diamond before I even saw it were spot on. I would recommend Whiteflash to anyone looking to purchase jewelry. Very happy! Thank you!
Lina F, Maryland, USA
August 27, 2020
When researching jewelers and ring designers online in late May and early June, I came across Whiteflash in a few different places as a reputable and reliable option, AND ALSO one that has a office/HQ in the general area. Upon visiting the Sugar Land location, I learned from Vera (the super-nice and helpful receptionist) that the showroom is closed due to Covid, but that they would be happy to put someone in touch with me soon. Later that day, I received a phone call from one of their consultants - Liza Veazey, who very patiently and kindly spoke with me about how we might proceed to design an engagement ring. She was of tremendous help, particularly for me because this was my first time doing something like this. Over the next two weeks, she emailed back and forth with me, at first sending examples of rings and later gemstone candidates for me to weigh and consider. I had lots of questions, and I also wanted to make sure my fiancée's preferences and taste was well-realized with the design choices being made and the ring when designed and completed. Through all this, Liza was patient and detailed and responsive, and I really felt like I was in good hands. Thinking on it now, it amazes me that we ended up with a ring that my fiancée loves showing off to her family and friends, even though the local Covid situation of June 2020 precluded us from meeting Liza or anyone for that matter in person. But that we did end up with something we're this happy with, despite the complications introduced by the pandemic, is a real credit to Liza and Whiteflash. And because there are various approval checkpoints along the way, the various steps from A to Z felt like a logical and intuitive progression (about two months), which was important and made me feel good about the whole thing. I would happily recommend them to anyone!
Shourjo D, Texas, USA
July 16, 2020
Just wanted to let you know that I gave it to her last night and she absolutely loves it. We discussed possibly canary yellow, but she really wants the white diamond so all is good in the world and I thank you again for all your help and guidance!
Gabriel C, Arizona, USA

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