Whiteflash- Great experience from search to purchase
October 09, 2013

Whiteflash- Great experience from search to purchase

I had a great experience with every aspect of purchasing my fiancée’s engagement ring through WhiteFlash. The first positive experience was with the information on the site to point out the important things to look for in a diamond and how differences in ratings (for cut, color, and clarity) will affect the actual appearance of the stone. After getting an initial idea of what I was looking for, I started adding items to my Wish List on the website in order to come back to them and compare. The Wish List is a good feature in and of itself, as it lets you save the items you're interested in and also compare them side by side. A few days after starting the Wish List, I was contacted by a WhiteFlash representative via email, offering to answer any questions that I had. I set up a phone conversation with her, during which time I shared with her what I was looking for and asked her a number of questions -- we were on the phone for at least 30 minutes, and she was very willing to answer all of my many questions and she was able to provide useful insight into the process that really helped me narrow my search even further. I worked withmy consultant for the next few weeks, going back and forth with different options of diamonds and rings, and eventually I chose a combination that she had helped find. I never felt pressured and I always received a prompt response. I was initially worried about buying through an online retailer, but having my consultants one-on-one attention made the process so much better and I'd recommend others consider Whiteflash as well. My fiancée and I are both thrilled with the ring.
Jeff C, Washington, USA

RECENT REVIEWS

April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada
April 07, 2024
It's our first time looking for an engagement ring and we had no idea how much there is to learn, but Becca made our experience so memorable and so special. She took the time to teach us what to look for and followed up with more options for us. The people here are so kind and so patient which makes this stressful process so beautiful. I would highly recommend this place to everyone!
Jenni T, Texas, USA
April 06, 2024
After going to many online jewelers, and many local jewelers, I kept coming back to Whiteflash. I was looking for a very specific type of diamond, and Whiteflash had the most information and reports to make me feel comfortable purchasing. Customer service was great, and I received a lot of guidance over the phone and email from Becca, who was extremely patient with me. Shopping online for an engagement ring can be a very stressful process, and Becca did a great job going over options for settings and also helped me compare diamonds when I got down to the ones I was interested in. My fiancée is in love with her ring and after 6 months of engagement it's still constantly sparkling with a lot of fire. We cannot wait to get married. Thanks so much Becca and Whiteflash!
Drew S, California, USA

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