Whiteflash Exceeding All Expectations!
July 25, 2014

Whiteflash Exceeding All Expectations!

I was not sure about making such a significant purchase on line; especially given that the company I was buying from was in another country. I have spent over two years contemplating this purchase and have explored more websites that I could count - building rings and pricing diamonds. I also went to jewellers in town, so the shopping comparison was extensive. I cautiously ventured down the road of on-line diamond shopping by talking with one of Whiteflash's diamond experts. After three phone call which were remarkably pressure free, I decided to move to purchase. Whiteflash was exceptionally positive but neutral. They made every effort to make sure my needs were taken care of; even to the point of recommending less expensive options that would look better. After we built the ring and quotes were made, I went to a local jeweler to see if they could match. Not even close for customer service, quality of product and price, even with the exchange rate. I made the purchase and completed the sale the same day. I chose the visa option for ease of transaction, but wiring the money was also an option that will save several hundred dollars. Each stage was seamless, professional and responsive. Emails were quickly returned and always with a great response. Once the ring was made, photographs were sent of the finished product, with personal comments from the photographer...I really felt like she cared about her work and about how I would feel about the ring. Parcel was shipped via FedEx and arrived on time and as promised. There was some frustration that was caused by FedEx on pick-up, but Whiteflash was able to resolve the issue very quickly. I got the ring home and opened it with my heart-a-thumping...what if I had been scammed? What if it was horrible? What if I'd paid too much? What if she hates it? What if her friends hate it????? As I opened the last of the three packages that the ring was securely shipped in...words could not describe how beautiful the ring I held in my hand actually was . Crafted with care and precision the ring was made exactly as promised. The size, perfect (17.5mm) and diamonds that sparkle with life and colour. Not too big, not too small - exactly as promised it would be and more. The rosewood presentation box is lovelier than in the pictures and the certificate the ring comes with, an education in and of itself. I contacted Whiteflash to let them know the ring had arrived safely and the personal responses back assured my growing belief that the Whiteflash team doesn't just sell diamonds, they are making a difference in the lives of their customers through trust, respect and great products. After two years of research, and now a completed sale I can honestly recommend your trusting this significant purchase to Whiteflash. If you are in the market for a purchasing experience that exceeds expectations and a ring that will take her breath away, you can't go wrong. If only all transactions could be this satisfying.
Mark, Canada

RECENT REVIEWS

September 30, 2022
If you are looking for an online boutique to purchase your engagement diamond, don't think twice - go with Whiteflash. I worked with Liza and it was an excellent experience. I have to admit I was a bit hesitant initially, because the idea of buying something worth thousands of dollars without physically handling the diamond first was scary for me. Whiteflash provides ASET imaging, which was very reassuring to me. But more importantly, they have a very robust return policy which was reassuring to me. All in all, 5/5 experience and would definitely recommend Whiteflash for anyone looking to buy high-quality diamonds at a good price with a professional and reassuring retailer.
Victor T, Canada
September 28, 2022
I loved the ring and it turned out even better than I would have imagined. Thank you again for all of your help.
Chris, Ohio, USA
September 26, 2022
Thanks to Brittany and Mariah for completing my order to perfection. The transaction was smooth and easy, your customer service stellar. As is the diamond, I personally didn’t expect so much fire with the technical specs of the stone but what do I know… Another thing to note: J color (and similar) seems to be a sweet spot color-wise. I don’t know if this still can be said if we are looking at bigger diamonds but in general the view of a ring is top down so you’re looking at the table and the upper facets. I suppose you might get away with a J color even with a 3 carat diamond unless your setting is platinum or white gold or if you want a halo setting with matching stones. There is a lot to learn about diamonds. Fortunately it’s not rocket science with the help of jewelry professionals like you. Thanks again and keep up the good work.
Valentina V, Switzerland
September 26, 2022
Thanks for everything these last few months. :) My now husband has been showing off photos of the ring to all our friends. If ever I want to upgrade I’ll be coming back to Whiteflash for sure. You guys have been amazing and I appreciate all your attention to detail, your patience, and your friendliness. It’s really been a pleasure and I can’t thank you enough. :)
Genevieve J, Illinois, USA

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