The customer service offered by Whiteflash is of the highest standard.
September 24, 2014

The customer service offered by Whiteflash is of the highest standard.

My 5 stone diamond ring arrived today (Cairns. Australia) and I just wanted to say a huge thank you to you all for helping to make the whole process so easy. Purchasing a piece of jewelry from the other side of the world, sight unseen, over the Internet has the potential to be a daunting process but at no stage during this purchase did I ever feel anything other than completely assured that I was in excellent hands. Thank you for your patience. The ring turned out so beautifully, it's so delicate and well made and the ring size is just perfect. I couldn't be happier, thank you so much. The ACA's are little fire balls! Totally gorgeous, so much so that my husband keeps grabbing my hand in different lighting to see what the diamonds are doing! He is very impressed with this little sparkler! The customer service offered by Whiteflash is of the highest standard (Aussie retailers could certainly learn a thing or two from you amazing people!) you are to be congratulated for offering such wonderful service and such a gorgeous, high quality product. So fingers crossed that the Aussie dollar doesn't dip too far as I'd love to become a regular Whiteflash customer! Thanks again everyone for my beautiful ring and for making the whole process so easy - you are all amazing!
Georgina, Australia

RECENT REVIEWS

We are delighted with it.
July 27, 2026
And also there was excellent feedback and information from accounts and logistics also. Overall very happy with the service. It's simply above and beyond what is available in Ireland.
Neil M, Ireland
The ring is absolutely stunning!
July 27, 2026
I just received my ring, and it’s even more incredible in person. I can’t stop admiring it! The ring is absolutely stunning, but what truly made this special was you, Becca. Your communication, responsiveness, and customer service were simply the best from start to finish. Thank you for making such an important moment so memorable. We couldn’t be happier!
Brenda S, Mexico
Thanks Michelle and Whiteflash!
July 24, 2026
My engagement journey was really difficult; initially I bought the diamond from Whiteflash but I wanted a hometown jeweler to make the setting. Two jewelers later and DAYS to go before I had to leave for the proposal I received the ring back from Whiteflash-they made the setting with an incredibly tight turnaround. QC and the design was absolutely on point. She was over the moon to get and wear her “prize”. I couldn’t have done any of this without Michelle acting quickly to make this all happen. Definitely tense situation on my end but Whiteflash made everything happen. And does this diamond perform-the video says more than I could.
Kevin S, Virginia, USA
The diamond earrings I purchase for my wife’s birthday came out beautiful.
July 22, 2026
I was on the fence about sizing and design, but Jennifer was very patient and helped me through the whole decision process. Excellent product and even better customer service. Whiteflash is exceptional at what they do.
Joshua B, Massachusetts, USA