I was pleased with the quality of my purchase
January 11, 2016

I was pleased with the quality of my purchase

Though highly recommended, attempting to buy high value jewelry online is bound to be a fraught experience. Though I had done ample research and found the website interface intuitive, I was still nervous about my selections and the process involved. Via chat, I worked with my consultant, who walked me through the process of ordering my studs for my wife (a push present). She helped me weigh the pros and cons of settings, and struck the right tone of being helpful without being pushy. Her help in constructing an order was correct on the first go, and funding instructions were clear. She also followed up later to make sure that everything had gone well and that I was pleased with the quality of my purchase. I had quick followup from the billing and fulfillment parts of the business, and timelines were made clear (and met). Overall, this is a business that not only provides a quality product, but understands how to build and nurture trust in an online setting for high-value items. In contrast to earlier in-store diamond experiences I've had, Whiteflash was a pleasure to deal with and as transparent as I could hope for. Definitely recommended.
Ross R, New York, USA

RECENT REVIEWS

September 20, 2021
Thank you so much to everyone at Whiteflash for being part of my dream ring and proposal!!! We love our ACA diamond! It is beyond anything we could’ve imagined! ?? We will definitely be back for all future diamond purchases. We are now Whiteflash customers for life.
Patrick L, Pennsylvania, USA
September 17, 2021
I had a great experience working with Michelle Adams, who was very helpful and responsive throughout the entire process. Two thumbs up!
Mark X, Singapore
September 16, 2021
I absolutely love this ring! It has the sparkle I was looking for and I don't think I could be happier. I love that it sparkles even when looking at it from the side. The diamonds seem to want to "grab the light" even in low lighting. Your diamonds are the absolute best. This was my third try at a ring - I had returned two and was disappointed in those previous two rings. Thank you for great service and thanks to Brittany for taking the time to talk through the options and guiding me through the process to find a ring that I am thrilled with.
Kimberly P, Indiana, USA
September 13, 2021
Whiteflash was absolutely incredible to work with. So very patient with me at every step. And I didn't make it easy on Michelle! They even took in my old stone as a trade in. This way I could compare color and confirm that the new stone was a little whiter. Yes, I lost quite a bit since I had overpaid for it in my last trade in, but I didn't care. The security of knowing I have the upgrade policy was incredible. So here she is, my new 1.95ct J VS2 ACA in the Valoria Petite setting! Everything is perfect! The stone, the setting, the height, the prongs. I had consider going with a lab stone but I'm so glad that I went with a natural diamond. I'm a one ring kind of gal and this just feels so special to me! I've spent a lot of time over the years feeling guilty and selfish that I wasn't happy with what I had. And it took my husband a long time to understand what this meant to me so there were complicated feelings there too. So it feels so good to have something amazing at the end of all that! To me this ring represents not just my commitment to my husband and our marriage, but also his patience, understanding & love for me, and my commitment to treat myself with love as well.
Kelly E, Michigan, USA

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