I was pleased with the quality of my purchase
January 11, 2016

I was pleased with the quality of my purchase

Though highly recommended, attempting to buy high value jewelry online is bound to be a fraught experience. Though I had done ample research and found the website interface intuitive, I was still nervous about my selections and the process involved. Via chat, I worked with my consultant, who walked me through the process of ordering my studs for my wife (a push present). She helped me weigh the pros and cons of settings, and struck the right tone of being helpful without being pushy. Her help in constructing an order was correct on the first go, and funding instructions were clear. She also followed up later to make sure that everything had gone well and that I was pleased with the quality of my purchase. I had quick followup from the billing and fulfillment parts of the business, and timelines were made clear (and met). Overall, this is a business that not only provides a quality product, but understands how to build and nurture trust in an online setting for high-value items. In contrast to earlier in-store diamond experiences I've had, Whiteflash was a pleasure to deal with and as transparent as I could hope for. Definitely recommended.
Ross R, New York, USA

RECENT REVIEWS

May 26, 2022
Wonderful experience and excellent service with Whiteflash, specifically Becca who was super helpful and responsive throughout the process. Special thank you to Todd Gray at Niceice, who taught me a ton about diamonds and helped me sort through dozens of stones in the months leading up to the purchase. I (and more importantly, she) could not be happier :-)
Nader M, New York, USA
May 25, 2022
The ring is absolutely gorgeous - no exaggeration. It’s stunning, and even more so in sunlight. Everyone I’ve had the opportunity to work with at Whiteflash, from selecting a diamond and setting, to billing, and now shipping, EVERYONE, has demonstrated absolutely top notch customer service and communication skills. You folks really do seem to put the customer first, no matter where in the process they’re at. It’s so unusual to come across that these days, and it’s very refreshing! Thanks to you, and everyone else there, for going above and beyond the call of duty in providing such a stellar client experience!
Todd, Minnesota, USA
May 24, 2022
They fit perfectly, and I can't stop looking at them. They are perfect for our 30th anniversary. I appreciate all your help and am very happy that I found Whiteflash. It was very nice talking with you, and you made it very easy to choose working with you to get the most beautiful rings. Thank you again!
Suzan O, Michigan, USA
May 24, 2022
The ring is amazing!! I presented her the ring and She said “yes”! My now fiancée loves the ring very, very much, it fits perfectly and can’t believe how much the diamond sparkles. She thinks the design is super unique, and loves the three accent stones! My heartfelt thanks to the Simon G. Team, the Whiteflash team, and especially to Becca, for making all of this possible. I will definitely be recommending your company to friends and family, and look forward to shopping with you again. My fiancée has already been looking through your site at men’s wedding band options. In fact, she is so impressed by how helpful I have told her you and the team were, that she thinks we should plan a trip to Houston, with a side visit to shop in person at your store! My thanks again for everything!
Tyler B, Canada

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