I was pleased with the quality of my purchase
January 11, 2016

I was pleased with the quality of my purchase

Though highly recommended, attempting to buy high value jewelry online is bound to be a fraught experience. Though I had done ample research and found the website interface intuitive, I was still nervous about my selections and the process involved. Via chat, I worked with my consultant, who walked me through the process of ordering my studs for my wife (a push present). She helped me weigh the pros and cons of settings, and struck the right tone of being helpful without being pushy. Her help in constructing an order was correct on the first go, and funding instructions were clear. She also followed up later to make sure that everything had gone well and that I was pleased with the quality of my purchase. I had quick followup from the billing and fulfillment parts of the business, and timelines were made clear (and met). Overall, this is a business that not only provides a quality product, but understands how to build and nurture trust in an online setting for high-value items. In contrast to earlier in-store diamond experiences I've had, Whiteflash was a pleasure to deal with and as transparent as I could hope for. Definitely recommended.
Ross R, New York, USA

RECENT REVIEWS

June 09, 2021
They’re beautiful!!! We finally got around to it on her actual birthday. I got a really tacky necklace and earrings. She was so “pleased” with them but then we gave her the real gift and oh boy was she delighted. I want to express to you how thankful I am to have had your help in this process. I am usually super anxious about these types of purchases but I believe you pointed me in the right direction. Thank you so much and for your help.
Zas S, New York, USA
June 08, 2021
I proposed to my girlfriend on Chicago's lakefront last week at sunset and got a resounding yes! It was a beautiful evening! I don't think I can put into words how much she absolutely LOVES the ring - it looks perfect on her hand and I catch her staring at it all the time now. I can tell she's proud to wear her ring which is a really great feeling for me, after the amount of time, thought and research that went into it. Thank you so much for all of your guidance throughout the process. Your expertise was so helpful and really gave me a lot of confidence in making such a large purchase, sight unseen. I look forward to working with you on our wedding bands once we get closer to figuring out wedding plans!
Brian S, Illinois, USA
June 07, 2021
It's still fascinating to see how the diamond reflects light just like how the 360' real video of the diamond does on the website! I thought it was your studio's lighting that made it look extra flashy, but now I'm understanding the importance of the 'cut' piece of each rock. The ACA premium really paid off!
Gangje L, Canada
June 07, 2021
She and I couldn't be happier with them! The personalized engraving on each meant so much to me to be able to do that for her, and I know that it meant the world to her (she teared up when she discovered the engravings). Thank you so much to you and your team, I really appreciate all your help!
Matthew S, Washington, USA

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