The diamonds truly are whiteflashes of brilliance!
April 12, 2019

The diamonds truly are whiteflashes of brilliance!

The level of customer service is amazing. I was contacted personally to discuss the details of my order to ensure everything was exactly to my liking. It was then that I learned my order was being individually built...on a pair of earrings. I would expect this on something like an engagement ring, but not for earrings. It goes to show that I really could get them exactly how I wanted. Throughout the rest of the process, I was routinely contacted an updated on the status of my order and once I received the earrings, Whiteflash followed up to make sure I was completely satisfied with everything. And let me say that I was speaking with actual individuals that work there and had their personal contact details. This was not an outsourced customer service company I was dealing with. Once the earrings arrived, the quality was apparent even before I opened the box. The quality of the packaging and the box the earrings came in was top notch. As to the earrings themselves....they are just brilliant. You very quickly can see how this company got it's name. The diamonds truly are whiteflashes of brilliance. When you see these diamonds next to any other, the difference is startling. Completely love them and so does my wife. On a side note, another testament to the quality of their work is the earring backing. They are really solid and work great. My wife lost a previous diamond earring due to backings that just didn't stay tight. Not even remotely an issue with these earrings. Overall this was a great experience and wonderful product. I will definitely return to Whiteflash for any future diamond purchases.
Robert W, South Carolina, USA

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My experience with Whiteflash was incredible!
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From day one, Becca helped me out with the process. I was able to get in touch with her over email and on the phone. She is very patient, explained everything so well, and took the stress out out of the process. She remained in touch throughout and kept me updated. She was very helpful with the stone and ring selection and sent really good pictures and videos of the stone once it was brought in by them. The ring I selected was originally meant for a round stone (and I wanted an oval), and she was quickly able to check for me if that request could be accommodated by the ring-maker. As for the website itself, the experience there was great as well. The filters present on the site for searching stones are great, and I was easily able to narrow down my selection to a handful of stones after I did my research on diamonds (which btw, I would highly recommend - it is pretty cool to know all these cool details about diamonds). The service (aside from Becca) was also very great. They were patient and helped me process my payment through my preferred method.
Sumit B, North Carolina, USA
It was a pleasure working with Becca and the Whiteflash team to design the perfect engagement ring for me and my fiancé!
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Becca was great answering any questions I had and providing photos and videos of the diamonds that I was interested in. Every diamond that they showed me was gorgeous and I ended up picking a 2.09ct from their precision lab. They held it for me with a $1k refundable deposit while we were discussing a custom ring. They were very patient with me as I changed the ring design a few times and worked with me until I was 100% happy with the design! After paying for the diamond and ring, it took a little over 4 weeks. It came with a Cherry Wood Ring Box, which is a little on the bigger side, and nice packaging, including all of the diamond certifications. I would highly recommend Whiteflash! The actual diamond/ Ideal-scope/ASET/and Actual Hearts images/videos of their vetted diamonds basically guarantee you'll get a high performance round diamond (if that's what you're going for)!
Tim T, Washington, USA
A special ring for my wife to celebrate our 50th anniversary.
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I contacted Michelle at Whitefish who had previously rendered excellent service to me in picking diamond earrings for my wife. Happily, Michelle was still there and happily she helped me immensely in sorting through diamond options and picking the right one. My wife was absolutely thrilled with the ring she got. The service from Whiteflash was outstanding with marvelous packaging and secure delivering. Can't recommend them strongly enough.
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