We ended up with a ring that my fiancée loves showing off to her family and friends.

When researching jewelers and ring designers online in late May and early June, I came across Whiteflash in a few different places as a reputable and reliable option, AND ALSO one that has a office/HQ in the general area. Upon visiting the Sugar Land location, I learned from Vera (the super-nice and helpful receptionist) that the showroom is closed due to Covid, but that they would be happy to put someone in touch with me soon. Later that day, I received a phone call from one of their consultants - Liza Veazey, who very patiently and kindly spoke with me about how we might proceed to design an engagement ring. She was of tremendous help, particularly for me because this was my first time doing something like this. Over the next two weeks, she emailed back and forth with me, at first sending examples of rings and later gemstone candidates for me to weigh and consider. I had lots of questions, and I also wanted to make sure my fiancée's preferences and taste was well-realized with the design choices being made and the ring when designed and completed. Through all this, Liza was patient and detailed and responsive, and I really felt like I was in good hands. Thinking on it now, it amazes me that we ended up with a ring that my fiancée loves showing off to her family and friends, even though the local Covid situation of June 2020 precluded us from meeting Liza or anyone for that matter in person. But that we did end up with something we're this happy with, despite the complications introduced by the pandemic, is a real credit to Liza and Whiteflash. And because there are various approval checkpoints along the way, the various steps from A to Z felt like a logical and intuitive progression (about two months), which was important and made me feel good about the whole thing. I would happily recommend them to anyone!