Extremely Knowlegable with Excellent Customer Service - A Model Experience
February 17, 2010

Extremely Knowlegable with Excellent Customer Service - A Model Experience

Working with Whiteflash has been an example of what great customer service and satifsfaction (in the age of online commerce) is all about. I was initially hesitant to part ways with a huge sum of money on a diamond engagement ring that was sight-unseen - and to an Internet retailer, at that! My friends couldn't believe that I was doing it but Whiteflash made me confident that I was making a safe (and SMART) decision. It was the professionalism and friendliness of Whiteflash that really allayed my fears. All of the information available on the specific diamond I was interested in was easily available. When I showed interest, I immediately got a phone call from a representative who walked me through the buying process, and answered all of my questions, and kept in contact with me as I evaluated my purchase decision. They made everything as easy as possible for me, walking me through payment and delivery with everything that I needed. I was so impressed with the quality of the engagement ring (and experience with Whiteflash) that I started singing its praises to my friends, partly to give honest help but also to brag about how I'd gotten a great deal and had an easy time doing it. I recently purchased the matching wedding band from them and the results were exactly the same. I haven't heard of Whiteflash's business and customer service model being touted in articles anywhere, but I wouldn't be surprised if I did. It was one of the most satisfying purchase experiences that I've ever had.
Hunter B, Georgia, USA

RECENT REVIEWS

My wife loves the earrings!
September 15, 2026
Becca, thanks for your help putting together the earrings! My wife loves them and is glad to have princess cut. She also mentioned that she preferred the lab diamonds so we scored on all accounts! Thanks again, and please share with the team that you have another very satisfied and happy customer!
Kurt M, Illinois, USA
SHE SAID YES!
September 14, 2026
And it's all thanks to Becca at Whiteflash. I walked in not knowing much, and Becca made the entire process fun, easy, and zero pressure. She was honest, patient, and clearly knows her stuff inside and out. Thanks Becca!
Joseph C, Texas, USA
She loved the rings!!
September 14, 2026
We received the resized rings last week and they fit perfectly! My wife is very happy needless to say. Thank you so much for your assistance with the purchase!
JJ, Utah, USA
She said yes!!
September 10, 2026
It went amazingly and we are both super happy with the ring, thank you again! :)
Matthew B, Texas, USA