Extremely Knowlegable with Excellent Customer Service - A Model Experience
February 17, 2010

Extremely Knowlegable with Excellent Customer Service - A Model Experience

Working with Whiteflash has been an example of what great customer service and satifsfaction (in the age of online commerce) is all about. I was initially hesitant to part ways with a huge sum of money on a diamond engagement ring that was sight-unseen - and to an Internet retailer, at that! My friends couldn't believe that I was doing it but Whiteflash made me confident that I was making a safe (and SMART) decision. It was the professionalism and friendliness of Whiteflash that really allayed my fears. All of the information available on the specific diamond I was interested in was easily available. When I showed interest, I immediately got a phone call from a representative who walked me through the buying process, and answered all of my questions, and kept in contact with me as I evaluated my purchase decision. They made everything as easy as possible for me, walking me through payment and delivery with everything that I needed. I was so impressed with the quality of the engagement ring (and experience with Whiteflash) that I started singing its praises to my friends, partly to give honest help but also to brag about how I'd gotten a great deal and had an easy time doing it. I recently purchased the matching wedding band from them and the results were exactly the same. I haven't heard of Whiteflash's business and customer service model being touted in articles anywhere, but I wouldn't be surprised if I did. It was one of the most satisfying purchase experiences that I've ever had.
Hunter B, Georgia, USA

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The wedding band was absolutely perfect!
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I just wanted to say a heartfelt thank you for helping us pick out the wedding band, it was absolutely perfect. I loved it so much, and it truly felt like the final touch that brought everything together.
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Thank you for your continued patience, Michelle. I truly appreciate it.
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Whiteflash is a cut above (pun intended).
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I wish to express my gratitude for the lovely pendant and your assistance. She is delighted with the gift, which stands out in Vietnam, My understanding is that, diamonds in VN are of lower quality, so Whiteflash is a cut above (pun intended). Thank you once again.
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She said yes!
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I proposed and give my fiancée her ring. We both find it absolutely stunning, especially when its bright out!
Christopher S, Canada

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