Extremely Knowlegable with Excellent Customer Service - A Model Experience
February 17, 2010

Extremely Knowlegable with Excellent Customer Service - A Model Experience

Working with Whiteflash has been an example of what great customer service and satifsfaction (in the age of online commerce) is all about. I was initially hesitant to part ways with a huge sum of money on a diamond engagement ring that was sight-unseen - and to an Internet retailer, at that! My friends couldn't believe that I was doing it but Whiteflash made me confident that I was making a safe (and SMART) decision. It was the professionalism and friendliness of Whiteflash that really allayed my fears. All of the information available on the specific diamond I was interested in was easily available. When I showed interest, I immediately got a phone call from a representative who walked me through the buying process, and answered all of my questions, and kept in contact with me as I evaluated my purchase decision. They made everything as easy as possible for me, walking me through payment and delivery with everything that I needed. I was so impressed with the quality of the engagement ring (and experience with Whiteflash) that I started singing its praises to my friends, partly to give honest help but also to brag about how I'd gotten a great deal and had an easy time doing it. I recently purchased the matching wedding band from them and the results were exactly the same. I haven't heard of Whiteflash's business and customer service model being touted in articles anywhere, but I wouldn't be surprised if I did. It was one of the most satisfying purchase experiences that I've ever had.
Hunter B, Georgia, USA

RECENT REVIEWS

My now fiancée said yes!
April 28, 2026
She loves the ring and it has been a visual highlight to everyone who sees it. Thank you for the awesome customer service and buying experience. The unboxing was a work of art and she loved it from the moment she saw it in the proposal box. I’m sure we will shop Whiteflash for the wedding bands.
William M, Virginia, USA
Thanks to Becca and her team for making a memory!!
April 20, 2026
My wife and I are near our 50th wedding anniversary. I wanted to wow her with an unforgettable anniversary gift, something that showed her how much these almost 50 years have meant to me. And what better way that to present her with the diamond we could not even think about buying where we were married. We were like many young couples all those years ago - in love plus broke and poor!! I did my research and came up with some specs, which were amended many, many times! I looked at the various reputable online dealers as well as brick and mortar retail stores too. A few (very few actually) were receptive to taking on my challenge to find that special stone per my specs. While not the first to present a "find," Becca of Whiteflash in Sugar Land TX was the first to find a stone that was so very close to having it all. Now, I did not know it was going to be the one, but after asking all the crazy questions of Becca and putting her and the diamond through the gauntlet, it became "the one." Becca's 17 years of experience became invaluable in helping me make the right decision, a decision that was not taken lightly because the diamond was for a very special purpose and it did cost a dollar or two as well!! While we did not live exactly down the road from Sugar Land, my wife and I took off on a road trip to meet Becca in person as well as actually see the diamond. It was stunning for sure. We made the purchase and are on our way to making this the 50th wedding anniversary gift I only dreamed of. Thanks to Becca and her team for making a memory!!
Jim F, Arkansas, USA
We absolutely love the ring and the diamond.
April 17, 2026
We genuinely can’t stop staring at it. It’s truly mesmerizing. We really appreciate all the time and care you put into helping us find the perfect piece. Thank you for everything, Becca!
Nikoloz B, New York, USA
The proposal was a success!
April 14, 2026
Becca made the ring process effortless, smooth from beginning to end with lightning-fast responses to all my questions. Highly recommend working with her!
Justin B, California, USA

Be Inspired By Our Designer Engagement Rings

Find the perfect Designer Ring for your special diamond by clicking the links below, and let us build the ultimate ring for the love of your life!
FIND DIAMONDS FIND JEWELRY
GO TO MY CART CONTINUE SHOPPING PROCEED TO CHECKOUT FIND DIAMONDS FIND JEWELRY
COMPARE REMOVE ALL FIND MORE DIAMONDS
COMPARE REMOVE ALL FIND MORE JEWELRY
COMPARE REMOVE ALL FIND MORE DIAMONDS