Extremely Knowlegable with Excellent Customer Service - A Model Experience
February 17, 2010

Extremely Knowlegable with Excellent Customer Service - A Model Experience

Working with Whiteflash has been an example of what great customer service and satifsfaction (in the age of online commerce) is all about. I was initially hesitant to part ways with a huge sum of money on a diamond engagement ring that was sight-unseen - and to an Internet retailer, at that! My friends couldn't believe that I was doing it but Whiteflash made me confident that I was making a safe (and SMART) decision. It was the professionalism and friendliness of Whiteflash that really allayed my fears. All of the information available on the specific diamond I was interested in was easily available. When I showed interest, I immediately got a phone call from a representative who walked me through the buying process, and answered all of my questions, and kept in contact with me as I evaluated my purchase decision. They made everything as easy as possible for me, walking me through payment and delivery with everything that I needed. I was so impressed with the quality of the engagement ring (and experience with Whiteflash) that I started singing its praises to my friends, partly to give honest help but also to brag about how I'd gotten a great deal and had an easy time doing it. I recently purchased the matching wedding band from them and the results were exactly the same. I haven't heard of Whiteflash's business and customer service model being touted in articles anywhere, but I wouldn't be surprised if I did. It was one of the most satisfying purchase experiences that I've ever had.
Hunter B, Georgia, USA

RECENT REVIEWS

My boyfriend and I had an exceptional experience purchasing my engagement diamond from Whiteflash.
August 03, 2026
After spending weeks researching diamonds and comparing countless options, we ultimately chose a 1.72ct A CUT ABOVE® round brilliant diamond, and it exceeded every expectation. The sparkle, brilliance, and precision of the cut are simply breathtaking. As beautiful as the photos and videos were, seeing the diamond in person was on an entirely different level. What truly set Whiteflash apart, however, was the outstanding customer service. Becca was incredibly knowledgeable, patient, and responsive throughout the entire process. She answered all of our questions, provided honest guidance without any pressure, and helped us feel completely confident in our decision. Buying a diamond online can feel intimidating, but Whiteflash made the experience seamless from start to finish. Communication was excellent, shipping was secure and prompt, and every interaction reflected professionalism and genuine care. If you're looking for exceptional craftsmanship, outstanding expertise, and customer service that truly goes above and beyond, I recommend Whiteflash without hesitation. We couldn't be happier with our experience and will gladly recommend them to family and friends. Thank you, Becca and the entire Whiteflash team, for helping make this such a special milestone in our lives.
Luft P, California, USA
I am so grateful that I found Whiteflash.
July 31, 2026
I meant to send a message last night to confirm that I picked up your package, but I was temporarily blinded by my diamond's sparkle, so I couldn't see the computer screen ;-) I am truly amazed, not only by the gorgeous diamond, but also by your presentation, and how carefully you packaged everything. I am so grateful that I found Whiteflash. It's been an absolutely pleasure. I can't wait for Angad to see the diamond in person! Thanks again!
Maribel I, Georgia, USA
The diamond earrings I purchase for my wife’s birthday came out beautiful.
July 30, 2026
I was on the fence about sizing and design, but Jennifer was very patient and helped me through the whole decision process. Excellent product and even better customer service. Whiteflash is exceptional at what they do.
Joshua B, Massachusetts, USA
We are delighted with it.
July 27, 2026
And also there was excellent feedback and information from accounts and logistics also. Overall very happy with the service. It's simply above and beyond what is available in Ireland.
Neil M, Ireland