Extremely Knowlegable with Excellent Customer Service - A Model Experience
February 17, 2010

Extremely Knowlegable with Excellent Customer Service - A Model Experience

Working with Whiteflash has been an example of what great customer service and satifsfaction (in the age of online commerce) is all about. I was initially hesitant to part ways with a huge sum of money on a diamond engagement ring that was sight-unseen - and to an Internet retailer, at that! My friends couldn't believe that I was doing it but Whiteflash made me confident that I was making a safe (and SMART) decision. It was the professionalism and friendliness of Whiteflash that really allayed my fears. All of the information available on the specific diamond I was interested in was easily available. When I showed interest, I immediately got a phone call from a representative who walked me through the buying process, and answered all of my questions, and kept in contact with me as I evaluated my purchase decision. They made everything as easy as possible for me, walking me through payment and delivery with everything that I needed. I was so impressed with the quality of the engagement ring (and experience with Whiteflash) that I started singing its praises to my friends, partly to give honest help but also to brag about how I'd gotten a great deal and had an easy time doing it. I recently purchased the matching wedding band from them and the results were exactly the same. I haven't heard of Whiteflash's business and customer service model being touted in articles anywhere, but I wouldn't be surprised if I did. It was one of the most satisfying purchase experiences that I've ever had.
Hunter B, Georgia, USA

RECENT REVIEWS

April 26, 2024
My first impression… beautiful and elegant packaging and when I got to the little wooden boxes (finally) WOW!!! That’s what’s blurted out of my mouth. The rings are GORGEOUS!!! The design is exactly what I want, but diamond looks bigger than I’d imagined. My husband was there when I opened the box, his first comment was “they’re very bright and white. I like them”. I also sent couple of pictures to my daughter and her response was “it’s very pretty and massive”. I got the rings and here are couple of pictures. They look gorgeous, and I love it. I think we’ve achieved the wow factor, right Becca? Thanks for helping me find the custom cut diamond, with the best light performance, and the perfect settings. It’s been a pleasant experience. Please also let Evan know I appreciate his patience working with me to get it right.
Tiffany T, Texas, USA
April 26, 2024
Just wanted to thank you again for all of your work and correspondence. Top notch service, all around! The box is pretty sweet too.
Ray, Connecticut, USA
April 26, 2024
I wish the pics could capture the brilliance of the diamonds but I’m sure you can imagine. The rings is just a tiny bit large. Not quite enough to resize it I think. That’s the only thing that worries me — the thought that I could lose it! Thanks so much for all your help to make my dream ring a reality!!!
Stacie I, California, USA
April 25, 2024
I was able to get the ring of my wife's dreams and the quality is second to none thanks again Liza you are my go to for jewelry from here on out.
Chris E, Texas, USA

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