Great customer service & a painless diamond-buying experience
September 21, 2010

Great customer service & a painless diamond-buying experience

My fiance and I first became aware of Whiteflash after reading glowing review after review on Pricescope. When we first began searching for a diamond for an engagement ring, t we weren't particularly choosy about which vendors we worked with. However, as the search went on, we came to find that there was a reason that Whiteflash received so many great reviews. And it's because not all vendors offer the same level of customer care and services that Whiteflash does. For instance, some other vendors would be unable to do anything other than provide the GIA certificate and their verbal assurance that the diamond was a good buy, even though they hadn't seen the stone. Whiteflash called in the stones, took multiple hi-res digital photos and made ASET and IdealScope images so that you could see the quality of the cut and the locations of the inclusions. We were also lucky to work with Traci, who always made sure to call and follow up by email with any new developments. She was always personable and honest and we never felt pressured. She really understands how much of an investment a diamond is and wanted us to feel comfortable with our purchase. She even got the photographer to retake some photos when we expressed concern about something we saw in the images. This was a great way to reassure us that we were getting a certain level of quality prior to plunking down thousands of dollars on something we hadn't seen yet in person. And of course, it meant that when we did finally see the stone in person, there were no unpleasant surprises! All in all, it was a great buying experience and a smooth transaction!
Jocelyn H, Netherlands

RECENT REVIEWS

March 27, 2024
I am in love. Thank you very much once again.
Eden V, New York, USA
March 27, 2024
Thanks to Becca for all of her help, she loved it!
Sinan Y, California, USA
March 27, 2024
Michelle is second to none! She went above and beyond helping me choose a diamond and made the process so seamless. I couldn’t be happier with her customer service and the final product. My gal can’t take her eyes off the diamond and is getting so many complements we have lost count. Just amazing service and professionalism. I really couldn’t ask for more. Thank you Michelle!!!
Roland B, New Jersey, USA
March 26, 2024
Brittany went above and beyond to help us find the perfect ring, and was super responsive/ helpful throughout the purchasing process! Thank you for helping make our special day a reality! I highly recommend White Flash if you’re looking for amazing customer service, and the absolute best product for a fair price!
Grant V, Texas, USA

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