Excellent Buying Experience!!
May 28, 2012

Excellent Buying Experience!!

I discovered Whiteflash a little over four years ago while searching for an engagement ring for my girlfriend at the time (now wife). I performed hours and hours of research and came across Whiteflash. I began emailing them to discuss what I was looking for and they were very responsive and answered all of my questions. We discussed having a custom setting made and they sent me multiple CAD drawings of different settings that they could design for me. I am fortunate to live in Houston, TX where their office is located so I made an appointment to view diamonds in person. When I visited their office I was so impressed with the level of attention I received, it was a much better experience than what I have experienced in traditional jewelry stores. I met with their master gemologist and he jokingly told me that he doesn't sell diamonds, he sells education, and that the diamonds are free. He then proceeded to educate me on all of the finer points of selecting the right diamond. He showed me multiple diamonds and at no time did he make me feel that I should go for a bigger or more expensive diamond, but rather pointed out the facts that helped me select the perfect diamond. I ended up getting "A Cut Above" diamond and it is truly spectacular. The setting that I wanted was an A Jaffe brand and while Whiteflash showed me multiple designs that they could custom make, I didn't want to chance it since my girlfriend loved the A. Jaffe setting. When I showed them the setting, they made a few calls and were able to source the setting from another jeweler out of state and sell it to me at a very reasonable price. I was so happy that I could get the setting and center diamond from the same jeweler and this was just one of the many ways they far exceeded my expectations. Over all it was one of the best buying experiences I have ever had and I would not hesitate to recommend them to a friend or to buy from them again. In the end, my fiance was literally in awe of her ring has received multiple compliments from random strangers, which is exactly what I was after. The highest honor for a woman is to receive compliments on her engagement ring from other women- the ultimate seal of approval.
David C, Virginia, USA

RECENT REVIEWS

The bracelet was even more beautiful in person than I expected.
August 17, 2026
I had such a great experience working with Becca at Whiteflash! I was looking for a very specific pear-shaped lab diamond, and she was incredibly helpful, patient, and personable throughout the process. She took the time to answer all of my questions and sent me multiple photos and videos of the stone in different lighting so I could really assess it before making a decision. Although that particular pear ultimately wasn’t the right one for me, I ended up purchasing a stunning lab diamond tennis bracelet with Becca’s help. She went above and beyond to make sure we chose the right size for my small wrist, and the bracelet was even more beautiful in person than I expected. Her customer service didn’t stop after the purchase, either. I was having trouble figuring out the secure clasp when it arrived, and she quickly sent me a video walking me through exactly how to use it. The entire experience felt personal and never pushy. Becca genuinely seemed invested in helping me find pieces I would love rather than simply making a sale. I’ll absolutely be returning to Whiteflash for future purchases and would highly recommend working with her!
Lisa C, California, USA
My fiancée loves the ring and couldn't be happier.
August 16, 2026
I am located in Florida and completely satisfied with my experience in purchasing an engagement ring with Whiteflash. I mainly worked with Becca who is extremely knowledgeable and was patient with me while explaining certain differences. My fiancée loves the ring and couldn't be happier. I'd recommend using Whiteflash and you'll be in good hands with Becca!
Jon K, Florida, USA
I love my beautiful pendant!
August 15, 2026
I had a wonderful experience ordering a lab diamond pendant from Whiteflash. It can be stressful ordering a piece of jewelry without seeing it in person first, but Liza was extremely helpful and answered all of my questions. I had the necklace customized with a slightly thicker chain, lobster claw clasp, and extender. The final piece was exactly what I wanted and much better quality than I found in local stores. I absolutely recommend Whiteflash!
Laura W, Arizona, USA
Beautiful ring!
August 14, 2026
Wonderful experience from design consultations to getting the ring. The ring looked even better in person. Thanks again to Liza and team for everything.
Mahmoud B, Canada