Terrific product and customer service
June 09, 2012

Terrific product and customer service

Like many others, this was my first time purchasing jewelry through the net. Brief research was done and I landed up in Whiteflash.com. Issues were faced the moment I decided to proceed. I did not even know the simple job of paring a loose diamond to a pendant. Entered the live chat and was attended to by Traci. She assisted to add the items to the basket. Problem solved. Next problem. I did not know how to wire the funds over to an overseas bank. The first time I did, the wire bounced back, what luck! On the second try though, the wire successfully landed in 2 working days. The next moment, the pendant reached Singapore within 3 days from the time the wire landed. Throughout the whole process, Traci and Vera was very patient with me. Vera even made a couple of phone calls to me to help. It was not all about work, they even asked me to catch some sleep! :) Trust me when I say, they were very, very, very patient! Brittany also emailed me photographs of the pendant, before the wire landed. I guess it was to tempt me further. Haha. Good job, Whiteflash :)
Pier C, Singapore

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