Terrific product and customer service
June 09, 2012

Terrific product and customer service

Like many others, this was my first time purchasing jewelry through the net. Brief research was done and I landed up in Whiteflash.com. Issues were faced the moment I decided to proceed. I did not even know the simple job of paring a loose diamond to a pendant. Entered the live chat and was attended to by Traci. She assisted to add the items to the basket. Problem solved. Next problem. I did not know how to wire the funds over to an overseas bank. The first time I did, the wire bounced back, what luck! On the second try though, the wire successfully landed in 2 working days. The next moment, the pendant reached Singapore within 3 days from the time the wire landed. Throughout the whole process, Traci and Vera was very patient with me. Vera even made a couple of phone calls to me to help. It was not all about work, they even asked me to catch some sleep! :) Trust me when I say, they were very, very, very patient! Brittany also emailed me photographs of the pendant, before the wire landed. I guess it was to tempt me further. Haha. Good job, Whiteflash :)
Pier C, Singapore

RECENT REVIEWS

Much easier experience than when I last bought a diamond 30 years ago. 🤣
March 02, 2026
Great diamond for the price, Becca was very helpful, shipping and pickup were painless.
Andy K, Texas, USA
Whiteflash has earned a lifelong customer!
February 26, 2026
From the very first contact the entire team was beyond helpful. This was truly a first class experience. The communication throughout the entire buying process was unlike anything I've experienced. Now to the important part. The jewelry I purchased was of the highest quality. I was actually stunned at how incredible their tennis bracelet was. The diamonds were beautiful with fantastic light performance. The hardware was a step up from anything else I've seen. Completely satisfied with their value. It is just not worth to try and save a small amount by looking for budget alternatives. I would not hesitate to make a purchase here again and plan on doing so.
William H, Utah, USA
Whiteflash Diamonds and Jewelry are a truly exceptional organization.
February 23, 2026
Their GIA Gem specialist Liza is real professional who walked me through each step in selecting the perfect diamond for our 25th wedding anniversary. She provided detailed specifications, videos and experienced recommendations that made my selection process easy. Once I made my selection the Whiteflash customer service team expedited delivery of my diamond. I couldn't be happier with my diamond, thank you Whiteflash for making my special occasion memorable!
John W, Florida, USA
Love it!
February 13, 2026
Just gorgeous - thanks!!!!
Christine F, Michigan, USA

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