Exceptional customer service.
March 21, 2021

Exceptional customer service.

I started my engagement ring shopping since October 2020. The first ring I tried on was a Hearts on Fire ring from a local jeweler not knowing it cost 100k; I quickly took it off after seeing the price tag. I went to Tiffany, a well-known reddit jeweler in LA, then Victor Canera. At Victor Canera, I fell in love with his super ideal cut stone but he didn't have the specs that I was so I solicited the help of Pricescope and found Whiteflash. I sent a live chat message to Whiteflash on a weekend not knowing their hours of operation and Debi, CEO of Whiteflash reached out to me on Sunday morning and let me know that Becca will reach out to me on Monday. I was pretty impressed by this since she could have just waited until Monday. I had asked Becca for additional pictures of the stone I picked out. She sent me a comparison picture next to a stone that's one color level higher and let me know that my stone is eye clean from all angles. I also inquired about their custom cut and custom setting options. She patiently explained both options and showed me the existing stock settings. I opted for the custom since I wanted very specific setting. I had to make a few changes to the CAD, prongs, how high I wanted my stone to be set, etc. I found that communicating exactly what you want will help a lot in the custom setting process and do not assume they know what you want. I am extremely happy with how everything turned out and Whiteflash's exceptional customer service.
Yue L, Nevada, USA

RECENT REVIEWS

September 10, 2021
I don’t usually leave reviews, but Whiteflash is well deserving of one. After researching diamonds for several months I reached out to Whiteflash and spoke with Becca. She was amazing from beginning to end. She answered all my questions and eased all of my concerns. At first, I was concerned with spending so much on something I never physically saw, but Whiteflash really uses HD images and videos to show the quality. In fact, although the pictures and videos looked amazing the real thing was even better. Whiteflash has the firecracker brilliance and sparkle you’re looking for in a diamond with their A Cut Above option. I purchased a loose stone from them and sat on it for awhile. I then reached out to them again and spoke with Becca to return the diamond and get it set into a ring. Well I got the ring yesterday and it far exceeded my expectations. I truly stand behind this review, and for everyone out there perhaps feeling nervous about buying something so expensive and meaningful online; take it from me, you are in great hands and your expectations will be blown away. Thanks Whiteflash for helping me in all the ways you did.The ring is wonderful.
Daniel P, Florida, USA
September 09, 2021
I'm still very much loving my push/graduation present!
Sophia H, Illinois, USA
September 06, 2021
I can only say that I'm very happy with the ring and the stones. The sparkle is immense when in the sunlight. Truly spectacular. As soon as we saw each other at the airport I got down on my knee and popped the question. She said yes ??
Rene R, Denmark
September 04, 2021
The ring is STUNNING and the workmanship is as always, perfect. I'm very happy with it, it's exactly what I wanted. Thanks again for your help.
Edward H, New York, USA

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