Exceptional customer service.
March 21, 2021

Exceptional customer service.

I started my engagement ring shopping since October 2020. The first ring I tried on was a Hearts on Fire ring from a local jeweler not knowing it cost 100k; I quickly took it off after seeing the price tag. I went to Tiffany, a well-known reddit jeweler in LA, then Victor Canera. At Victor Canera, I fell in love with his super ideal cut stone but he didn't have the specs that I was so I solicited the help of Pricescope and found Whiteflash. I sent a live chat message to Whiteflash on a weekend not knowing their hours of operation and Debi, CEO of Whiteflash reached out to me on Sunday morning and let me know that Becca will reach out to me on Monday. I was pretty impressed by this since she could have just waited until Monday. I had asked Becca for additional pictures of the stone I picked out. She sent me a comparison picture next to a stone that's one color level higher and let me know that my stone is eye clean from all angles. I also inquired about their custom cut and custom setting options. She patiently explained both options and showed me the existing stock settings. I opted for the custom since I wanted very specific setting. I had to make a few changes to the CAD, prongs, how high I wanted my stone to be set, etc. I found that communicating exactly what you want will help a lot in the custom setting process and do not assume they know what you want. I am extremely happy with how everything turned out and Whiteflash's exceptional customer service.
Yue L, Nevada, USA

RECENT REVIEWS

She really liked the ring! The size is perfect too.
June 23, 2025
Excellent service — they helped me remotely choose a diamond and an engagement ring. They offered alternative options, sent extra photos and videos, and answered all my questions. Everything was handled professionally and with care — no pushing. They also assisted with delivery and customs procedures in the destination country (Portugal, in my case). Special thanks to Becca.
Timofei K, Portugal
The ring came out perfect, I love the sparkle!
June 18, 2025
Becca was amazing to work with in picking out my engagement ring! She answered all of my questions and made it such an easy process.
Ivan G, California, USA
The ring is absolutely stunning. I’m so grateful to have worked with Becca and Whiteflash.
June 16, 2025
I worked with Becca at Whiteflash to purchase a ring for my 25th wedding anniversary, and the entire experience was exceptional. Becca is truly amazing. I was quite indecisive and changed my mind several times, but I didn’t feel rushed or pushed toward a more expensive option. She gave me space to think, answered all my questions, and made sure the decision was completely mine. Becca also sent me several pictures and videos, which were super helpful in making comparisons and narrowing down my choices. The entire process was seamless, and to top it off, the ring arrived earlier than scheduled—an unexpected and very welcome surprise! Whiteflash professionalism, transparency, and commitment to customer satisfaction truly stood out. I can’t recommend them highly enough!
Deborah H, North Carolina, USA
I just picked up the ring Tuesday and I have to say, it is better than I could have ever imagined!
June 13, 2025
When I opened up the ring box I was shocked as to how perfect it looked. The whole process with you and your team was so seamless and you were so helpful the entire way through. I truly appreciate everything you have done for this big step in my life and am so happy that I found Whiteflash! Thank you for all of your help!
Austin P, Texas, USA

Be Inspired By Our Designer Engagement Rings

Find the perfect Designer Ring for your special diamond by clicking the links below, and let us build the ultimate ring for the love of your life!
FIND DIAMONDS FIND JEWELRY
GO TO MY CART CONTINUE SHOPPING PROCEED TO CHECKOUT FIND DIAMONDS FIND JEWELRY
COMPARE REMOVE ALL FIND MORE DIAMONDS
COMPARE REMOVE ALL FIND MORE JEWELRY
COMPARE REMOVE ALL FIND MORE DIAMONDS