Exceptional customer service.
March 21, 2021

Exceptional customer service.

I started my engagement ring shopping since October 2020. The first ring I tried on was a Hearts on Fire ring from a local jeweler not knowing it cost 100k; I quickly took it off after seeing the price tag. I went to Tiffany, a well-known reddit jeweler in LA, then Victor Canera. At Victor Canera, I fell in love with his super ideal cut stone but he didn't have the specs that I was so I solicited the help of Pricescope and found Whiteflash. I sent a live chat message to Whiteflash on a weekend not knowing their hours of operation and Debi, CEO of Whiteflash reached out to me on Sunday morning and let me know that Becca will reach out to me on Monday. I was pretty impressed by this since she could have just waited until Monday. I had asked Becca for additional pictures of the stone I picked out. She sent me a comparison picture next to a stone that's one color level higher and let me know that my stone is eye clean from all angles. I also inquired about their custom cut and custom setting options. She patiently explained both options and showed me the existing stock settings. I opted for the custom since I wanted very specific setting. I had to make a few changes to the CAD, prongs, how high I wanted my stone to be set, etc. I found that communicating exactly what you want will help a lot in the custom setting process and do not assume they know what you want. I am extremely happy with how everything turned out and Whiteflash's exceptional customer service.
Yue L, Nevada, USA

RECENT REVIEWS

Perfect fit for my jewelry collection.
May 09, 2025
Beautiful photograph of my bracelet. I really love wearing the bracelet and it looks great w my various bracelet stacks. Very sparkly :)
Jennifer N, Massachusetts, USA
I absolutely adore all the jewelry we’ve gotten from Whiteflash!
May 08, 2025
I’m perfectly content with all my pieces and have no regrets. The diamond pendant necklace is my favorite, and I wear it daily. It also draws the most admiring comments. The diamond studs are also worn frequently, but I do sometimes wear the diamond hoops or a pair of pearl earrings. I am pleased with ring! The diamonds are so sparkly, and I love that they go all the way around the ring!! Also, I have not worn a ring on my right hand regularly in over 25 years. So, it has taken some getting used to!
Clara T, North Carolina, USA
Had the most fantastic experience with Whiteflash.
May 07, 2025
We ordered two rings and they both looked amazing. Becca has been incredibly helpful to us and we were well taken care of throughout the process. Had some issues with FedEx which Maniya helped resolve promptly. Will highly recommend WF to my friends and family!
Cynthia L, UK
I am very happy with the earrings from Whiteflash.
May 06, 2025
I ordered online and it took about 3 weeks as promised. They have excellent service and were able to answer my questions about the earrings.
Ying-I L, New York, USA

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