Exceptional customer service.
March 21, 2021

Exceptional customer service.

I started my engagement ring shopping since October 2020. The first ring I tried on was a Hearts on Fire ring from a local jeweler not knowing it cost 100k; I quickly took it off after seeing the price tag. I went to Tiffany, a well-known reddit jeweler in LA, then Victor Canera. At Victor Canera, I fell in love with his super ideal cut stone but he didn't have the specs that I was so I solicited the help of Pricescope and found Whiteflash. I sent a live chat message to Whiteflash on a weekend not knowing their hours of operation and Debi, CEO of Whiteflash reached out to me on Sunday morning and let me know that Becca will reach out to me on Monday. I was pretty impressed by this since she could have just waited until Monday. I had asked Becca for additional pictures of the stone I picked out. She sent me a comparison picture next to a stone that's one color level higher and let me know that my stone is eye clean from all angles. I also inquired about their custom cut and custom setting options. She patiently explained both options and showed me the existing stock settings. I opted for the custom since I wanted very specific setting. I had to make a few changes to the CAD, prongs, how high I wanted my stone to be set, etc. I found that communicating exactly what you want will help a lot in the custom setting process and do not assume they know what you want. I am extremely happy with how everything turned out and Whiteflash's exceptional customer service.
Yue L, Nevada, USA

RECENT REVIEWS

March 29, 2023
I got my ring and it’s perfect!!! This is the engagement ring of my dreams, and my husband & I cannot thank you enough for making it happen.
Carla O, California, USA
March 29, 2023
I had no doubt you guys would come through and make everything right. This is why I keep coming back to White Flash. Just as a point of reference, we stopped by at Tiffany's this weekend to take a look at a similar pendant with a similar setting with a stone of this size. It is also completely open in the back with the cullet cutting into the skin. This effectively makes your design better visually and more comfortable. And your customer service the absolute best. Thank you so much.
Michael G, Minnesota, USA
March 28, 2023
My wife is very happy with her choice of setting, I am too. It’s beautiful. I would never have imagined that a few pavers would make such a difference. The elegance, simplicity… it’s just beautiful. Really highlights what was already a beautiful stone. She just loves the ring, all the compliments don’t hurt either. Good job Becca!
Paul S, Texas, USA
March 28, 2023
My wife absolutely LOVED, LOVED, LOVED the earrings. The stones, studs, cherry box, packaging, documentation and as important the customer service from you and the WhiteFlash team I interacted with was beyond expectations!!
Kevin T, Florida, USA

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