Excellent Customer Service
February 27, 2006

Excellent Customer Service

I wanted to take a few minutes to say thanks for all of the excellent customer service that was provided during my recent engagement ring purchase. The ring exceded my expecations, and was even better than the pictures. I was originally a little uneasy about purchasing jewlery online but after some research and great follow-up really put me at ease about the transaction. By the way, she said yes! I''ll be calling back in a few months to purchase the matching wedding band.
Chris and Kaye, Arizona, USA

RECENT REVIEWS

The shopping experience was phenomenal!
November 19, 2025
Easy to navigate, and tons of options to select the perfect diamonds with thoroughly listed details and photos (if available). I wanted to ensure the diamonds I bought were of the best cut quality possible and they too prioritized cut with their “a cut above” rated diamonds showing up first by default. All ideal cuts had several types of photos under various lights if you’re into that. I bought earring settings and when purchased with diamonds they set them for free! I especially liked the ability to select between natural and lab grown easily. They also have a feature where you can select multiple diamonds with similar features and sizes for things like earrings so that you get “matching” pairs with all the details of both diamonds! Fast shipping (although to no fault of white flash, fed ex was delayed by 2 days), however the option to ship to a FedEx secure pickup was amazing so then you don’t have to wait at home or be afraid of the package getting stolen or lost on your property. Customer service was also top notch, got an individualized email from a consultant (and a phone call) to ensure my experience was met and if I had needed any additional assistance. Highly recommend white flash.
Tu T, Arizona, USA
I love it, it's exactly what I was looking for.
November 18, 2025
Thank you so much for such amazing work, customer service and all the help and assistance you gave me.
David G, Massachusetts, USA
She loves it!
November 16, 2025
I think it’s perfect! The ring is way more diminutive than I thought, which is perfect. The diamond looks positively beautiful.
Todd M, Minnesota, USA
She said yes and loves it!
November 15, 2025
The ring is stunning. Thanks again for all your help Becca!
Samuel S, Pennsylvania, USA

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