The final result was absolutely wonderful and exceeded my expectations.
April 09, 2024

The final result was absolutely wonderful and exceeded my expectations.

Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada

RECENT REVIEWS

Amazing customer service and Education section of their website.
May 28, 2024
My husband and I were in the market to buy a diamond about a year ago and I found Whiteflash after reading a post on The 4 Cs talking about their high quality selection of diamonds at competitive prices. Whiteflash has their A Cut Above line of extremely well cut (read: incredibly sparkly) round and princess diamonds, as well as Precision selection of super well cut diamonds of all shapes. Those diamonds are definitely beautiful, but at the time I couldn't find the cut and carat weight that I wanted. I finally called Whiteflash's store because at that point I had been shopping for diamonds at multiple retailers for many months and I just wanted to pick something, but not be disappointed with my choice later. I talked with Michelle a couple of times on the phone and over email, and she was so helpful. I love the diamond I chose and I don't know if I would've gotten it without her guidance. Besides answering all my questions she sent the ASET images for all the diamonds I looked at (I went to another, larger jeweler and they never sent ASET images I requested) and followed up within the exchange window after I finally made a purchase to ensure I was still happy with my choice. There are a lot of places online to buy a diamond at a cheap price. But I couldn't find any that match Whiteflash's selection AND customer empowerment, both through their amazing customer service and "Education" section of their website. It's been several months since the diamond I bought was set and it's sooooo pretty and I'm super satisfied with my choice! I 100% recommend Whiteflash for any loose diamond/diamond jewelry purchases.
Rebecca K, Texas, USA
I really felt like a valued customer here.
May 25, 2024
I recently bought an engagement ring from white flash, and like most men (I think) I had very minimal knowledge to the whole process. Liza offered excellent customer service, the whole process she kept me informed and made sure all my questions were addressed with expertise knowledge and in a timely manner. The process from picking a stone, to ring was so smooth thanks to the Whiteflash team. I really felt like a valued customer here and I'm glad Whiteflash helped me make the next step in my relationship.
Gabe L, Texas, USA
She said yes!
May 24, 2024
The ring was a hit and she has been showing it off at work all week. No one had ever even seen a diamond like that, which was just what I was hoping for. Thanks for making the process easy and delivering a product that not only met but exceeded all expectations.
Brian S, Texas, USA
The fire, sparkles and scintillation of the Cut-Above-Diamonds, are way above anything I've ever had or seen.
May 23, 2024
I must say that my shopping experience with Becca and Jennifer was great, it went really smooth. These Ladies are very professional and knowledgeable. They are extremely patient, kind, and go completely out of their way to answer any questions customers might have. Their response time is also pretty fast either by phone or email. Whiteflash logistic Department is also stellar, fast and secure shipping/delivery. It has been a real pleasure dealing with Whiteflash. As for the diamonds themselves, they are just incredible. The fire, sparkles and scintillation of the Cut-Above-Diamonds, are way above anything I have ever had or seen. These diamonds sparkle are pretty large that look like the diamond has caught actual fire. People either seating or standing far away from me have walked up to me and asked me about the diamonds and the ring. The overall effect is a visual feast of lights that you see in dreams. Just incredible. I will definitely come back and but some more, and recommend to friends and family, these diamonds are incredible.
Daniel C, South Carolina, USA

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