Whiteflash Upgrade Program

For more than a quarter of a century Whiteflash has been providing an upgrade program for our flagship A CUT ABOVE® superideal natural diamonds. The goal of the program is to provide a pathway for customers to upgrade to a bigger and/or better A CUT ABOVE® diamond as their tastes and circumstances change through the years, while retaining full stored value in their original purchase. While the diamond market has gone through significant change over the years, we remain committed to supporting the value of A CUT ABOVE® diamonds, and to continuing to offer this benefit in a sustainable way for the long term.

The Whiteflash Upgrade Program is designed to facilitate trades for those who want to pursue them. It allows you to purchase any A CUT ABOVE® diamond with the knowledge that you will have full stored value toward an upgrade to a different A CUT ABOVE® diamond in the future. And with the biggest inventory of super ideal diamonds of any retailer anywhere, options for the most common upgrades are plentiful.

We make sure our program is as generous as possible because we want to serve our customers in a way that works for the long term. Our upgrade program allows a shopper to buy comfortably within their budget today without compromising quality, and then to increase size when the time is right.

While many buyers plan on upgrading at some point in the future, others who never thought they would trade-up eventually do take advantage of the program. 5 year and 10 year anniversaries prove to be great opportunities for upgrades as tastes change and buying power increases. It’s a valuable benefit to always have in your back pocket!

The purchase of any Whiteflash A CUT ABOVE® natural diamond automatically qualifies you for the Whiteflash Upgrade Program.

You may trade your qualifying A CUT ABOVE® diamond at any time for any other single A CUT ABOVE® diamond of at least 50% greater value. Credit will be given for full current value of your original A CUT ABOVE® diamond, up to the original price paid, for any qualifying trade. Simply contact us with your interest in executing an upgrade, and our buying team will provide a trade allowance reflecting the full current market price of your original A CUT ABOVE® diamond.

Diamonds must be returned in original, undamaged condition accompanied by original diamond laboratory certificate. Shipping and insurance fees to send the original diamond in for a trade-up are the customer’s responsibility. Any modifications, repairs or parts necessary to securely set the new diamond will be charged separately.

Upon receipt of your diamond and payment for the balance of the upgrade, your original diamond will be sent to GIA. Upon clearing the lab in original condition, your upgrade order will proceed. Please allow several weeks for this process to complete.

In certain cases, because of timing or when the upgrade is a surprise, clients may wish to take delivery of the new upgrade diamond before sending their original diamond back for credit. We can accommodate these requests with the following understandings:

The new diamond must be paid in full before it can be shipped. The purchase of the upgrade diamond is NOT contingent on trade-in, and is a fully committed purchase. All returned diamonds must be sent to GIA to verify they are in original condition. Upon lab verification a refund will be issued. Should the diamond be found to be NOT in original condition, the owner's property will be returned to the customer. Original diamond must be received within 30 days of payment for the upgrade diamond or upgrade credit will not be allowed on this transaction. Please allow approximately 5 weeks for the process to be completed and a refund issued.

International customers please note that duties, tariffs or customs fees are not uniform from country to country and are ever-changing. Any such fees that may be applicable when shipping items back to us are the sole responsibility of the customer. As such, it is important that you consult with your local customs department and understand fully the procedures and costs involved for making a shipment to Whiteflash.

Upgrade is initiated by contacting Whiteflash for assistance in purchasing the new diamond and for instructions on your return.

*For legal reasons this program may be exercised only by the purchaser of record. Customer Loyalty credit is not applicable to upgrades. Program subject to change.