I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I
October 27, 2006

I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience.

I wanted to write you in order to express the absolute joy it has been to work with the Whiteflash team. I''ve been buying things online for some time, but nothing has ever come close to the personal attention and superlative customer service that I''ve received from your team. Everything from your professionalism in helping me decide on the perfect stone for my vision and my budget to your distribution team and AR team has been amazing. The amount of teamwork you have behind the scenes is something every vendor, be it online or brick and mortar, should strive for. I''m sure I was probably one of the more difficult clients Whiteflash has had to deal with, as I was FULL of questions and concerns - each of which was handled in a very timely and professional manner. I had a pretty hard deadline for my proposal, and once I had decided on my diamond we found out that the distributor was closed for the week. Whiteflash did an amazing job of getting the diamond in, getting me my appraisal as well as the 40x picture, the Idealscope image, the Sarin report, and then getting the diamond out to me in time to make my plan come to fruition - all in less than 1 business day after getting it to your site. I cannot express my sincere gratitude enough in words, so I plan to recommend your services to everyone I know who might be in the market for any type of jewelery or precious stone. On another note, I feel it necessary to mention that management there, and most likely yourself in person, deserves some kudos as well, as your internal processes seem to function like clockwork. Keeping your customers so well informed while at the same time seamlessly transitioning them between departments to take care of the actual payment and delivery can''t be an easy task. It was quite a pleasant surprise to see that the organizational development at Whiteflash has been so well refined, handling orders with the utmost efficiency, while at the same time maintaining such a personal touch. Again, I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience. Your new customer for life,
Rob F., Canada

RECENT REVIEWS

June 28, 2022
I picked up the ring yesterday and it looks amazing! Also never seen such secure packaging :) Thanks to Holly for all her help on logistics!
David, New Jersey, USA
June 17, 2022
She loves it. Thank you for all your help and advice throughout the process. When I proposed to my girlfriend, she was truly speechless, surprised, and blown away by this incredibly beautiful engagement ring. She said the ring is more beautiful than anything she could have ever imagined. The oval diamond is radiant, the intricate and timeless design on every part of the ring, and just the thoughtfulness that went into the entire design process brought her to tears. She loves it so much. Thank you thank you!
Jeremy U, Missouri, USA
May 26, 2022
Wonderful experience and excellent service with Whiteflash, specifically Becca who was super helpful and responsive throughout the process. Special thank you to Todd Gray at Niceice, who taught me a ton about diamonds and helped me sort through dozens of stones in the months leading up to the purchase. I (and more importantly, she) could not be happier :-)
Nader M, New York, USA
May 21, 2022
It looks great, thank you for all your help.
Jamie H, New York, USA

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