I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I
October 27, 2006

I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience.

I wanted to write you in order to express the absolute joy it has been to work with the Whiteflash team. I''ve been buying things online for some time, but nothing has ever come close to the personal attention and superlative customer service that I''ve received from your team. Everything from your professionalism in helping me decide on the perfect stone for my vision and my budget to your distribution team and AR team has been amazing. The amount of teamwork you have behind the scenes is something every vendor, be it online or brick and mortar, should strive for. I''m sure I was probably one of the more difficult clients Whiteflash has had to deal with, as I was FULL of questions and concerns - each of which was handled in a very timely and professional manner. I had a pretty hard deadline for my proposal, and once I had decided on my diamond we found out that the distributor was closed for the week. Whiteflash did an amazing job of getting the diamond in, getting me my appraisal as well as the 40x picture, the Idealscope image, the Sarin report, and then getting the diamond out to me in time to make my plan come to fruition - all in less than 1 business day after getting it to your site. I cannot express my sincere gratitude enough in words, so I plan to recommend your services to everyone I know who might be in the market for any type of jewelery or precious stone. On another note, I feel it necessary to mention that management there, and most likely yourself in person, deserves some kudos as well, as your internal processes seem to function like clockwork. Keeping your customers so well informed while at the same time seamlessly transitioning them between departments to take care of the actual payment and delivery can''t be an easy task. It was quite a pleasant surprise to see that the organizational development at Whiteflash has been so well refined, handling orders with the utmost efficiency, while at the same time maintaining such a personal touch. Again, I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience. Your new customer for life,
Rob F., Canada

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February 23, 2021
The ring is so beautiful! The ring fits perfectly! Yup, definitely love it!
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We just received my rings today and are absolutely delighted. Choosing something so personal and valuable on-line was a bit nerve-wracking but, as mentioned in other reviews, Whiteflash did not disappoint. Liza was very knowledgeable and helpful with our many questions. These are exactly the rings and the “look” I was hoping for. I love the cathedral setting with the pave band on my hand and the center stone is simply exquisite. I will treasure this gift forever. Thank you so much! I would like to mention that, because we are rural Canadian customers, our Fedex shipment was passed over to a local carrier. It arrived a day late and, most concerning, was left outside our door without a request for signature as stipulated. Wayne found the package upon returning home from running an errand. Nothing untoward occurred but that is not to say it might not have been a serious issue. Fedex needs to be told to ensure their local carriers follow this protocol. We would not hesitate to recommend Whiteflash to our friends and family.
Wayne W, Canada
February 16, 2021
I had a fabulous experience with the whole team at Whiteflash. I searched several sites and visited many jewelry stores, unfortunately couldn't find anything I really liked or anybody I really trusted. After doing extensive research on the web, I decided to check WF. Couldn't be happier. Can't thank Michelle enough for her knowledge, patience and kindness. Michelle is super professional and responsive. She was always available to answer my questions, making me very comfortable and assured. She helped me pick a stunning diamond for my custom-made ring. I sent WF a few pics of a ring I liked, and they did a fantastic job at developing my custom ring. It's exactly I had in mind. It's classy, elegant and it has so much fire & sparkle. I can't stop staring at it.
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