I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I
October 27, 2006

I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience.

I wanted to write you in order to express the absolute joy it has been to work with the Whiteflash team. I''ve been buying things online for some time, but nothing has ever come close to the personal attention and superlative customer service that I''ve received from your team. Everything from your professionalism in helping me decide on the perfect stone for my vision and my budget to your distribution team and AR team has been amazing. The amount of teamwork you have behind the scenes is something every vendor, be it online or brick and mortar, should strive for. I''m sure I was probably one of the more difficult clients Whiteflash has had to deal with, as I was FULL of questions and concerns - each of which was handled in a very timely and professional manner. I had a pretty hard deadline for my proposal, and once I had decided on my diamond we found out that the distributor was closed for the week. Whiteflash did an amazing job of getting the diamond in, getting me my appraisal as well as the 40x picture, the Idealscope image, the Sarin report, and then getting the diamond out to me in time to make my plan come to fruition - all in less than 1 business day after getting it to your site. I cannot express my sincere gratitude enough in words, so I plan to recommend your services to everyone I know who might be in the market for any type of jewelery or precious stone. On another note, I feel it necessary to mention that management there, and most likely yourself in person, deserves some kudos as well, as your internal processes seem to function like clockwork. Keeping your customers so well informed while at the same time seamlessly transitioning them between departments to take care of the actual payment and delivery can''t be an easy task. It was quite a pleasant surprise to see that the organizational development at Whiteflash has been so well refined, handling orders with the utmost efficiency, while at the same time maintaining such a personal touch. Again, I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience. Your new customer for life,
Rob F., Canada

RECENT REVIEWS

July 25, 2021
She loves them and many people compliment them often. Your customer service is amazing, especially after we had a minor issue with a local Verragio dealer, and you guys were able to correct the problem without issue. We will continue to do business with you as well as control recommend.
Jason H, Pennsylvania, USA
July 20, 2021
I just received my new ring and it is so gorgeous. Even prettier than I had imagined. Thank you so much for all of your help!
Elizabeth F, Washington, USA
July 14, 2021
I have to admit I was completely in the dark about where to start when buying an engagement ring. When making such a big purchase like this, I am one of those people that does an insane amount of research to make sure I’m don’t make any mistakes. My first instinct was to go to a local jeweler or a big name jewelry store. I strolled through a few, some with and without my future fiancée. We even went to an event with a custom jeweler at one of them, but the way they approached the sale of a ring just didn’t impress me. So I started looking at online sites, and honestly I just googled, “the best places to buy engagement rings online”. I came across 5 or so well known online places and looked through what seemed like a million rings. Then I honestly just stopped after a few weeks because I was completely overwhelmed with the choices and the sheer volume of information you can learn about great quality diamonds. Then I began the search again and even though I was skeptical of buying something this important online I came upon Whiteflash.com. Their website was filled with high quality videos explaining every aspect of this decision, easy to understand information on diamond choice, and ridiculously clear videos of the actual diamond you would be getting. To make it even easier I was greeted with a chat window where I met Jennifer. We talked for a few hours it seemed and she was kind and exceptionally helpful. I left the site thinking I would be coming back and most likely buying from Whiteflash. But as I said I do stupid amounts of research….and so I did. I spent another 2 weeks looking and looking to see if there was anything I was missing. But I kept coming back to Whiteflash. Next I decided to call in and guess who I got on the phone, Jennifer…and she even remembered me. Again she was super helpful, but honestly it was the fact that it was the same person made me feel a ton of trust for this company. It felt like I was buying from a small boutique place but with the same option or major in store jeweler. From that night I decided that this would be where I would make this life changing purchase. And so I did. The entire process was seamless, even when I asked them to change the shipping location of ring about 10 times. Along the process I was helped by Liza and Mariah. Both were amazing and just genuinely cared about making sure this was the best experience. I had the ring shipped to Florida where me and my girlfriend were vacationing and snick out to take a look at it for the first time. I was literally blown away by this ring, and the care they took in it’s boxing and even sending me pictures of it when it was completed. When I finally was able to propose, it was crazy scary as we were out on a jetty in Fort Pierce with waves crashing in from both sides. But it was all worth it to see her face when she put it on. I 100% would recommend to anyone to buy from Whiteflash. I never write reviews, especially ones this long, but I couldn’t let their kindness and amazing ability to help go unrecognized. So thank you for all your help in making that day special for us
Christopher R, Pennsylvania, USA
July 01, 2021
Could not be happier with the ring :)
Amir A, Singapore

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