I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I
October 27, 2006

I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience.

I wanted to write you in order to express the absolute joy it has been to work with the Whiteflash team. I''ve been buying things online for some time, but nothing has ever come close to the personal attention and superlative customer service that I''ve received from your team. Everything from your professionalism in helping me decide on the perfect stone for my vision and my budget to your distribution team and AR team has been amazing. The amount of teamwork you have behind the scenes is something every vendor, be it online or brick and mortar, should strive for. I''m sure I was probably one of the more difficult clients Whiteflash has had to deal with, as I was FULL of questions and concerns - each of which was handled in a very timely and professional manner. I had a pretty hard deadline for my proposal, and once I had decided on my diamond we found out that the distributor was closed for the week. Whiteflash did an amazing job of getting the diamond in, getting me my appraisal as well as the 40x picture, the Idealscope image, the Sarin report, and then getting the diamond out to me in time to make my plan come to fruition - all in less than 1 business day after getting it to your site. I cannot express my sincere gratitude enough in words, so I plan to recommend your services to everyone I know who might be in the market for any type of jewelery or precious stone. On another note, I feel it necessary to mention that management there, and most likely yourself in person, deserves some kudos as well, as your internal processes seem to function like clockwork. Keeping your customers so well informed while at the same time seamlessly transitioning them between departments to take care of the actual payment and delivery can''t be an easy task. It was quite a pleasant surprise to see that the organizational development at Whiteflash has been so well refined, handling orders with the utmost efficiency, while at the same time maintaining such a personal touch. Again, I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience. Your new customer for life,
Rob F., Canada

RECENT REVIEWS

December 04, 2017
The ring is absolutely beautiful! Thank you for all your patience and wonderful customer service. Your reputation is well deserved!
Dexter N, Georgia, USA
October 30, 2017
The ring is awesome. My fiancee really loves it. Thank you so much for the outstanding service from you and your team.
Sander P, California, USA
October 29, 2017
I wanted to let you know that I finally proposed! After all the dust settled (quite literally actually). I took her to the Santa Monica Pier last evening and I had a caricaturist draw us. Unbeknownst to her, I had prearranged the drawing by telling the caricaturist to draw me on one knee proposing to her with the ring box open in my hand. After the drawing was done, the caricaturist showed her the drawing. During the (pleasant) confusion on her part, I got down on one knee and proposed. She said yes! She LOVES the ring
Lucas S, California, USA
October 25, 2017
Extremely helpful professional staff! ACA diamonds are reviewed online extensively and I felt very confident knowing when I purchased one I was receiving a very high quality cut stone. The diamond exceeded my expectations. Fiancee receives tons of compliments on her diamond, she loves it!
Braun R, Canada

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