I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I
October 27, 2006

I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience.

I wanted to write you in order to express the absolute joy it has been to work with the Whiteflash team. I''ve been buying things online for some time, but nothing has ever come close to the personal attention and superlative customer service that I''ve received from your team. Everything from your professionalism in helping me decide on the perfect stone for my vision and my budget to your distribution team and AR team has been amazing. The amount of teamwork you have behind the scenes is something every vendor, be it online or brick and mortar, should strive for. I''m sure I was probably one of the more difficult clients Whiteflash has had to deal with, as I was FULL of questions and concerns - each of which was handled in a very timely and professional manner. I had a pretty hard deadline for my proposal, and once I had decided on my diamond we found out that the distributor was closed for the week. Whiteflash did an amazing job of getting the diamond in, getting me my appraisal as well as the 40x picture, the Idealscope image, the Sarin report, and then getting the diamond out to me in time to make my plan come to fruition - all in less than 1 business day after getting it to your site. I cannot express my sincere gratitude enough in words, so I plan to recommend your services to everyone I know who might be in the market for any type of jewelery or precious stone. On another note, I feel it necessary to mention that management there, and most likely yourself in person, deserves some kudos as well, as your internal processes seem to function like clockwork. Keeping your customers so well informed while at the same time seamlessly transitioning them between departments to take care of the actual payment and delivery can''t be an easy task. It was quite a pleasant surprise to see that the organizational development at Whiteflash has been so well refined, handling orders with the utmost efficiency, while at the same time maintaining such a personal touch. Again, I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience. Your new customer for life,
Rob F., Canada

RECENT REVIEWS

March 21, 2023
Liza and Whiteflash were extremely helpful throughout the entire ring purchasing process. Whiteflash's A Cut Above quality is superior and sparkles like no other diamond. The design of the ring came out stunning and my fiancée is beyond pleased with her beautiful ring.
Steven M, Florida, USA
March 20, 2023
I wanted to thank you once again for the engagement ring. It is beautiful and my now fiancée absolutely loves it! The sparkling and fire is of the diamond is amazing. I ended up proposing in Finland during a special night a few weeks ago and she said yes!
Clement M, Florida, USA
March 20, 2023
I really really like it. Also, the whole presentation it came in was incredible. Thank you so much.
Colin, Montana, USA
March 17, 2023
The diamond earrings are great! I am really pleased! and my Wife is super thrilled with them. I was initially hesitant to buy from your company, as I was not familiar with you. But, the Customer Experience was really a pleasure... from an easy website, you all in customer service are very interactive and a pleasure to work with throughout the buy process,... resulted in a very good product delivered on-time... and very pleased customer. Well Done WF!
Scott O, Illinois, USA

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