I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I
October 27, 2006

I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience.

I wanted to write you in order to express the absolute joy it has been to work with the Whiteflash team. I''ve been buying things online for some time, but nothing has ever come close to the personal attention and superlative customer service that I''ve received from your team. Everything from your professionalism in helping me decide on the perfect stone for my vision and my budget to your distribution team and AR team has been amazing. The amount of teamwork you have behind the scenes is something every vendor, be it online or brick and mortar, should strive for. I''m sure I was probably one of the more difficult clients Whiteflash has had to deal with, as I was FULL of questions and concerns - each of which was handled in a very timely and professional manner. I had a pretty hard deadline for my proposal, and once I had decided on my diamond we found out that the distributor was closed for the week. Whiteflash did an amazing job of getting the diamond in, getting me my appraisal as well as the 40x picture, the Idealscope image, the Sarin report, and then getting the diamond out to me in time to make my plan come to fruition - all in less than 1 business day after getting it to your site. I cannot express my sincere gratitude enough in words, so I plan to recommend your services to everyone I know who might be in the market for any type of jewelery or precious stone. On another note, I feel it necessary to mention that management there, and most likely yourself in person, deserves some kudos as well, as your internal processes seem to function like clockwork. Keeping your customers so well informed while at the same time seamlessly transitioning them between departments to take care of the actual payment and delivery can''t be an easy task. It was quite a pleasant surprise to see that the organizational development at Whiteflash has been so well refined, handling orders with the utmost efficiency, while at the same time maintaining such a personal touch. Again, I thank you for such a wonderful experience during one of the most difficult decisions and mentally trying times I''ve had to experience. Your new customer for life,
Rob F., Canada

RECENT REVIEWS

August 05, 2020
I think the ring is gorgeous, and so does she! =) I don't exactly remember what I expected when I ordered it, but for sure it has not disappointed me! We both think that the carat size is perfect in relation to the size of her fingers and the ring itself, and she loves that the ring is quite thin. Thank you for your help! I surprised her quite a bit and proposed to her yesterday when we had a picnic up on the mountain overlooking the harbor with the sun setting behind the whole scene, and I had smuggled a bottle of champagne along. Of course she said yes, I knew that she would, but she really loves the ring too =) She was expecting me to pop the question but later rather than sooner and was very surprised and not completely emotionally prepared for it =D
Martin E, Sweden
August 03, 2020
The ring is absolutely beautiful. I couldn’t be happier with how it turned out. I proposed on Friday and she said yes! She’s in love with the ring and it was exactly what she was hoping for! Thank you so much for all of the help during the process!
Justin H, Connecticut, USA
June 25, 2020
Everything went perfectly! She loves the ring and couldn't believe the brilliance!
Matthew H, West Virginia, USA
June 18, 2020
I am very happy with how the ring turned out. It sparkles so much that it was hard for me to take a picture of it. I couldn’t be happier. I can’t wait to give it to her. I really liked how it was packed for shipping also. Thank you so much for all of your help. I will be returning for the matching wedding ring and probably some earrings in the future. I really like the experience I had with you and everyone there.
Chase M, Florida, USA

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