Bob,

Thank you for your note- I think that
December 20, 2004

Bob, Thank you for your note- I think that's the worst picture I have ever taken- it makes me look like the cookie monster- but I think you can tell how much I am enjoying my necklace.

Bob, Thank you for your note- I think that's the worst picture I have ever taken- it makes me look like the cookie monster- but I think you can tell how much I am enjoying my necklace. You have been the soul of professionalism and courtesy- you followed up, kept your word, and made me a very satisfied consumer. I own and run my own practice. I think of people in 4 categories- 1. Apostles- the people who extole your virtue, and live to share your good works- ( for example :That Bob he's the BEST!!!, let me tell you you dont need to go ANYWHERE else, oh are you sleeping? well now your awake let me tell you more.........) 2. Disciples: They think you are great and would definitely be back, they will refer friends and family 3. The mercenaries: The people who have called around and will use you to suit their current need. They will only stay until something better, easier or closer comes up. 4. The terrorists- the people who are energy vampires- they yell, they are unreasonable, expect the impossible and even if you approach achieving their need- they still will bite your head off. I figure that in any business there are about 10% Apostles, 40% Disciples, 35% Mercenaries and 15% Terrorists. This week I feel like its been about 90% terrorists- you know what I mean? Well- just thought I would share a little bit of what I learned in business school ( I am getting my MBA from USC) Happy holidays from one of your Apostles. Halee
Halee, Florida, USA

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