A Big Thank You
November 18, 2009

A Big Thank You

We talked on the phone last week, when I received the diamond. As I told you the stone looked very nice (actually it was more like ""love at first sight""), and that we were planning to see an independant appraiser to get a second opinion. We did that this morning. The appraisal verified all the information of the report (color, clarity, polish, cut etc). Based on the good appraisal news and the fact that the diamond is indeed lovely (somehow I think it was just cut for me), we have decided to keep it. We can therefore finalize all sale steps, including sending the original certificate. Clearly we are both very happy with the stone itself. Still, this email would be incomplete if it only mentioned the product. A big ""Thank you"" is due to you and the rest of your team for making the whole process smooth, enjoyable and transparent. In an industry like this one, it is hard to find - and therefore greatly appreciated when one does - people that provide a great service. You have done exactly that and you''ve done it very well. You listened to what we wanted, you responded swiftly, you answered our questions, you were there all the way from the beginning to the end. Thank you all!
Virginia, Texas, USA

RECENT REVIEWS

November 21, 2021
The diamond looks great and I’m very satisfied with it. Thank you again for your help!
Will C, Hong Kong SAR
October 24, 2021
I purchased my custom engagement ring through Whiteflash after hearing about it from a friend who went through the process, and they exceeded my expectations. My fiancée is thrilled with the ring and has gotten many compliments on it - it fits great! She was thrilled with the final product and it could not have been an easier process - all over phone and email. Becca was great to work with and was very responsive to all my questions and eased my mind about the process. The price was also lower than if I would have tried to get the same custom ring I wanted made through a local jeweler.
William L, California, USA
July 07, 2021
I proposed to my girlfriend and she was beyond stunned! Thank you again for all your help to make her ring one of a kind!! You took a stressful task and made it feel like a breeze.
Michael F, Texas, USA
March 24, 2021
She said yes and loves it !! It really is amazing, like it seems it should be worth way more !!
Owen C, Australia

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