Unbelievable Service!
December 30, 2010

Unbelievable Service!

I began to get serious about buying an engagement ring about 5 months ago, and knew that I wanted to explore online vendors because of the great selection and great prices. Once I discovered that Whiteflash was a reputable company that was based in Houston, where I live, I decided to contact them. After exchanging a few emails with Whiteflash, I decided to come in for an initial appointment to really educate myself about the process and meet them personally. I met with Bryan, and because of his expertise, the entire process couldnt have been easier. From that point, there was no question that I wanted to go through Whiteflash. I continued to email Whiteflash to begin the diamond selection process, and probably ended up sending her over 30 diamonds from the virtual selection to help narrow them down. They did so and provided excellent recommendations along the way. I actually ended up selecting a square cushion ""Hearts & Arrows"" cut that she specifically recommended. Shortly thereafter, I was ready to set the diamond, and again based on an earlier recommendation from Whiteflash I went with the Grace by Vatche (I had described the type of setting I wanted but had not previously seen the Grace on the site). Bryan showed me the Grace in person during one of my visits and that sealed the deal on the setting. I proposed on December 23, and the ring was a ""homerun"". She was in awe at how ""sparkly"" the diamond was, and the setting was exactly what she wanted. The entire process was incredibly smooth and the customer service was unbelievable. I will absolutely be recommending Whiteflash to others, and will undoubtedly use them again in the future!
Michael B, New York, USA

RECENT REVIEWS

September 23, 2020
The ring and diamond are awesome!
Christian T, Canada
September 22, 2020
Thank you for all your help. she also like the upgrade policy with Whiteflash, so maybe in the future we can upgrade.
Aaron V, California, USA
September 21, 2020
I am very satisfied with all aspects and definitely recommend it to all prospective buyers. 1. Who am I? A buyer from Switzerland, who choose WhiteFlash for purchasing a diamond engagement ring after extensive research on all options from store brands, different online vendors and local jewelers. 2. Why WhiteFlash? I choose WhiteFlash because of 4 main reasons: (a) it was the only vendor to have in its in-house stock a round diamond that met very high requirements regarding cut quality, with ideal-scope and ASET images available to attest (b) it commits to a comprehensive set of policies covering all aspects of the purchasing process, which really built confidence on my side (c) it offers a flexible payment plan over the period of 3 months (d) it offers a quality selection of engagement rings from its design partners, as well as customization options. 3. On Customer Care: After selecting the stone, I could always count on the availability, pro-activeness and informed advice of Ms. Brittany Godin regarding customization options for the setting, throughout a long period of 4 months that ultimately converged to the materialization of the dream engagement ring. This process involved specialized considerations regarding the safety of different prong choices, pros and cons of gallery rails as well as provision of real-life, "off-studio" pictures of similar settings - which contributed decisively for my decision-making. 4. On Payment: The management of international payments was always smooth, with proactive and timely confirmation from WhiteFlash upon receipt of funds. 5. On Shipping: With the great support of Ms. Vera Wages, the WhiteFlash team and their designer partner were able to accommodate exceptional requests regarding production time and delivery dates, which made it possible for me to have the ring on time for a unique, special occasion. The order could be delivered even before the already stretched time frame. WF's team willingness to make it happen was paramount to enable a truly memorable proposal. 6. On Packaging: For safety reasons, the order was delivered to a nearby FedEx location for pick-up, safely packed and insured. The ring is offered with an elegant, nicely built wooden case, together with diamond and ring certificates, warranties and a set of plastic rings to help identifying the ideal size in case an adjustment is needed. 7. On Product: Pictures of the final ring were made available to me shortly after production. However, in person, the ring and stone revealed itself nothing short of spectacular - it's beauty couldn't be fully captured in pictures even by the most skilled photographer. It exceeds by far my highest expectations; the diamond's sparkle and brilliance, heightened by the elegant, precise craftsmanship of Simon G. in the surrounding micro-pave, demands the attention of the inadvertent around wherever, whenever it happens to be.
Andre C, Switzerland
September 21, 2020
I'm very happy with the earrings and so is my wife! I cannot believe the quality and the craftsmanship behind these earrings!!! I found ya'll through Pricescope and I'm so glad I took the plunge and got these! Thank you for helping me find the perfect gift for my wife and our 10 year anniversary. We will definitely be back!
Johnathan H, Georgia, USA

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