Simply the best!!
January 11, 2012

Simply the best!!

Firstly, I'd like to send a big thank-you to the whole Whiteflash team; and especially to Traci for an incredible experience on purchasing a set of diamond earrings. I had purchased a set of white gold 'Martini' earrings, comprising of Whiteflash 'Expert Selection' AGS diamonds. After countless months/days/hours searching and researching for diamonds that met my stringent criteria, I had decided that the diamond would be purchased from Whiteflash for several reasons: 1. Whiteflash (Traci) took all the time necessary to meet my needs in searching for the diamonds I was after, and never felt pressured into buying a diamond, or felt like I was being sold a sub par diamond (I had some particular internet provider try sell me a sub par diamond as higher quality diamond after reviewing photos - Not the case with Whiteflash). 2. Being located in Australia, I felt secure in transacting with Whiteflash from all the GENUINE reviews friends and other diamond forums had mentioned about Whiteflash. 3. The wide range of diamonds available, especially at the high end of the quality spectrum at very reasonable prices. 4. Quick replies to emails, and despite being overseas, received phone calls from Traci to ask or answer further questions in order not to get lost in translation over email. This was a huge surprise that a vendor overseas would offer this type of assistance - FANTASTIC. 5. Settings and diamonds appeared as pictured - no gimmicks. 6. Postage - EXCELLENT. I've purchased a lot of items from the Internet, overseas and even locally and nobody has packaged the goods purchased better than what I received from Whiteflash (Multiple boxes in boxes ensuring easy identification if the box was tampered with during transit, but most importantly, secure and solid packaging avoiding damage). Full real time express postage was also excellent via FedEx. 7. Easy and secure navigation of the Whiteflash website, excellent categorization of diamond quality for those that aren't very knowledgeable in the field. Honestly, I'm a VERY fussy and particular person, and would get rather annoyed if i was 'brushed off', felt like a 'time waster' or I was being sold sub par quality products. This is definitely NOT the case with Whiteflash. I cannot recommend you guys enough, the service alone is at a world beating standard in any retail or sales industry. Not to mention the staff know their diamonds VERY well. Thank you for all your help and time - I know I was probably a royal pain at times :D but I never felt like I was getting the cold shoulder. Thanks again, people, buy with absolute confidence from people who take pride and passion in their work. I will be back to purchase more in the very near future. Thanks again Daniel all the way from Australia!
Daniel D., Australia

RECENT REVIEWS

April 12, 2024
My fiancée has been raving about it the past few months, really happy with the purchase. Thank you and the Whiteflash team so much for helping us through the process.
Kelvin W, Malaysia
April 10, 2024
Whiteflash was awesome. I found the exact ring that my GF picked out years ago and couldn’t find it anywhere else. Brittany was my rep and she was great. She had to have changed my order 100 times but she was always positive and upbeat about it. We communicated through text an email and she was always prompt and professional.
Nathan S, Louisiana, USA
April 09, 2024
Michelle went above and beyond in supporting me through the process of finalizing an engagement ring order. She reached out to me proactively approximately a month ago when she noticed that I had a few items in my cart which I hadn’t finalized deciding on. Michelle provided me with clarity and answered all my questions with such thoughtful and insightful knowledge such that I decided to place an order shortly after. Since then, I have worked with Michelle looking at custom options as well as designer options and finalized an order which I just received today. Along the way, Michelle was always extremely patient and courteous answering my (many technical and specific) questions. I was most appreciative when Michelle assisted me by going to have a personal look at the diamond ring after production and confirmed some minor quality correction items that I observed. Michelle not only worked with your master jeweler to correct a small prong adjustment I had requested based on the photos, but then also noticed some minor asymmetry elsewhere which she proactively got adjusted for me. The final result was absolutely wonderful and exceeded my expectations. At the end of it all, I feel I was provided with a beautifully elegant and refined product with exceptional craftsmanship and support from your entire team. I truly feel blessed to have been working through it all with Michelle as my advisor and point of contact. I will no doubt consider coming back to Whiteflash again and hopefully for a wedding band in the near future. Thank you again, Debbie, for your leadership in having an organization with a caliber of people such as Michelle. I exclusively put my trust in a business or in a work group based on the quality and character of the people over any other business or commercial criteria. And it appears that you’ve built an exceptional service with an even more exceptional group of people to back it up. Much respect to you and your team for your exceptional products & craftsmanship, but primarily the character and aptitude of your consultants. It’s been a pleasure.
Mohanad K, Canada
April 07, 2024
It's our first time looking for an engagement ring and we had no idea how much there is to learn, but Becca made our experience so memorable and so special. She took the time to teach us what to look for and followed up with more options for us. The people here are so kind and so patient which makes this stressful process so beautiful. I would highly recommend this place to everyone!
Jenni T, Texas, USA

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