Excellent customer service and brilliant diamonds!
February 07, 2012

Excellent customer service and brilliant diamonds!

My Whiteflash online shopping experience was superb! From the time I started narrowing down my ideas to my final decision on a new wedding ring, their diamond consultants were amazing in providing suggestions, and even took photographs of e-rings and wedding rings together that I was considering. Their customer service is really top notch, which you would expect in store at a high-end jewelry store--it is hard to find online, though! They have a great selection of items and a lot of variety in styles. I believe they make a lot of their rings based on order, but the turnaround was very quick. Once I made my purchase, several people from Whiteflash communicated with me---providing beautiful photographs of my actual ring when it was completed (yeah!), verifying funds went through, and providing estimated and then actual shipping dates. When the ring arrived, it literally took my breath away--the quality of the diamonds in the 7-stone shared prong platinum band and the metal workmanship is amazing! It feels like a good substantial ring, while still being quite feminine and not overdone. Their website, too, really reassured me that I was purchasing a high-quality product--the photographs make such a difference in comfort level--you can see the quality and clarity of the diamonds and finish very clearly, unlike some other websites. They also provide several views, which is helpful. Only thing is that they could provide more stats/specs on the height of their rings, but they probably would give them to you if you asked for those stats. I've gotten so many compliments on the ring and how sparkly it is...even a friend in the jewelry business mentioned how high quality the diamonds look--very well cut. The quality and experience rival Tiffany's--but at a fraction of the price! Wonderful experience and will shop here again.
Alicia S., Florida, USA

RECENT REVIEWS

Liza is great 👍🏾!
June 30, 2026
Great experience answering all my questions about my diamond so I can make an informed decision 10/10
Bayo A, Texas, USA
She absolutely loved the ring! It fits perfect and came out amazing.
June 29, 2026
I wanted to leave this review for Michelle and White flash. I recently got engaged and the service, quality and customer support I received was second to none. The diamond quality is by far the best. We are very happy with the ring and I would recommend them to all.
John C, North Carolina, USA
The ring turned out absolutely incredible!
June 23, 2026
The Vatché setting is perfect, and that diamond is ridiculous. It’s so perfectly cut, it almost looks AI generated. My (now) fiancée told me it actually caused a bit of a distraction and interrupted her meeting because of how much light it was sending around the boardroom. They actually stopped meeting so she can show everyone. Thanks again for all your help with everything, we couldn't be happier.
Steven C, Illinois, USA
The ring fits her perfectly.
June 12, 2026
The ring is perfect....fits her well. Thank you!
Andy H, North Carolina, USA

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