Excellent customer service and brilliant diamonds!
February 07, 2012

Excellent customer service and brilliant diamonds!

My Whiteflash online shopping experience was superb! From the time I started narrowing down my ideas to my final decision on a new wedding ring, their diamond consultants were amazing in providing suggestions, and even took photographs of e-rings and wedding rings together that I was considering. Their customer service is really top notch, which you would expect in store at a high-end jewelry store--it is hard to find online, though! They have a great selection of items and a lot of variety in styles. I believe they make a lot of their rings based on order, but the turnaround was very quick. Once I made my purchase, several people from Whiteflash communicated with me---providing beautiful photographs of my actual ring when it was completed (yeah!), verifying funds went through, and providing estimated and then actual shipping dates. When the ring arrived, it literally took my breath away--the quality of the diamonds in the 7-stone shared prong platinum band and the metal workmanship is amazing! It feels like a good substantial ring, while still being quite feminine and not overdone. Their website, too, really reassured me that I was purchasing a high-quality product--the photographs make such a difference in comfort level--you can see the quality and clarity of the diamonds and finish very clearly, unlike some other websites. They also provide several views, which is helpful. Only thing is that they could provide more stats/specs on the height of their rings, but they probably would give them to you if you asked for those stats. I've gotten so many compliments on the ring and how sparkly it is...even a friend in the jewelry business mentioned how high quality the diamonds look--very well cut. The quality and experience rival Tiffany's--but at a fraction of the price! Wonderful experience and will shop here again.
Alicia S., Florida, USA


May 20, 2022
It was my first time for purchasing jewelry online, honestly I have no confidence for unknowing the process initially, but all of my problems were solved after I met the diamond consultant Liza, she was really friendly and proactively to explain the details of diamond quality and also to assist checking my account information again and again.
Barry L, Taiwan
May 16, 2022
I finally proposed and she said yes! Melissa's assistance was invaluable in all this journey and her approach and how much she cared from the first time we spoke on chat showed it. If it wasn’t for her professional advice and the fact that her company provided photos to help me decide and always so promptly I would have probably never got the chance to buy the truly magnificent ACA diamond I did. So once again, thank you and I can say now I am on team WF for life, will be recommending Whiteflash to everyone I know!
Freddie L, Cyprus
May 15, 2022
Working with Whiteflash was a fantastic experience from start to finish. While we spoke with several team members, all of which were supremely helpful, we soon ended up in more detailed conversations with Becca who was incredibly helpful and friendly, all whilst remaining professional and objective about the pros and cons of different stones. She also sent us pictures to compare different stones directly. We had chosen Whiteflash because of its upgrading policy and superb reputation in the market, and found this was mirrored in their outstanding customer service too. We were blown away by the fire and sparkle of the stone, and I am sure we will be back in the future. :-)
Katerina F, UK
May 11, 2022
I worked with Brittany and Jennifer and had a fantastic experience. From the initial consultation and follow up; the entire process was very informative, transparent, and easy. The ring I received was beautiful and very competitively priced compared to the other shopping I had done. What sealed the deal for me was having access to the light performance information and knowing I was truly getting a diamond of superb quality without having seen it in person. For someone untrained like myself, that service is very important. Would highly recommend and will return when able. 10/10
Aaron O, Illinois, USA

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