Excellent customer service and brilliant diamonds!
February 07, 2012

Excellent customer service and brilliant diamonds!

My Whiteflash online shopping experience was superb! From the time I started narrowing down my ideas to my final decision on a new wedding ring, their diamond consultants were amazing in providing suggestions, and even took photographs of e-rings and wedding rings together that I was considering. Their customer service is really top notch, which you would expect in store at a high-end jewelry store--it is hard to find online, though! They have a great selection of items and a lot of variety in styles. I believe they make a lot of their rings based on order, but the turnaround was very quick. Once I made my purchase, several people from Whiteflash communicated with me---providing beautiful photographs of my actual ring when it was completed (yeah!), verifying funds went through, and providing estimated and then actual shipping dates. When the ring arrived, it literally took my breath away--the quality of the diamonds in the 7-stone shared prong platinum band and the metal workmanship is amazing! It feels like a good substantial ring, while still being quite feminine and not overdone. Their website, too, really reassured me that I was purchasing a high-quality product--the photographs make such a difference in comfort level--you can see the quality and clarity of the diamonds and finish very clearly, unlike some other websites. They also provide several views, which is helpful. Only thing is that they could provide more stats/specs on the height of their rings, but they probably would give them to you if you asked for those stats. I've gotten so many compliments on the ring and how sparkly it is...even a friend in the jewelry business mentioned how high quality the diamonds look--very well cut. The quality and experience rival Tiffany's--but at a fraction of the price! Wonderful experience and will shop here again.
Alicia S., Florida, USA

RECENT REVIEWS

Love it!
December 02, 2025
Picked up this morning, opened and found it all I had hoped for! Kind regards and thank you so much!
Cathy M, Illinois, USA
I'm definitely glad that I picked them with this major purchase.
December 01, 2025
I made this purchase a couple of months ago, and when I realized I hadn't left a review, I immediately came back to write one. I cannot recommend Liza enough. She was extremely patient with me, answered ALL of my questions and just made the overall process easy. She seemed to genuinely care about creating the ring that I envisioned and that I would be happy with. The end result was a custom ring that my now fiancée loves.
Sergio R, Texas, USA
Overall 10/10 service will most definitely be back!!!
November 30, 2025
Liza helped me through the whole process from selecting the right stone to making sure the band was a right fit. She and her team were very mindful of my time frame.
Johnny P, North Carolina, USA
I absolutely love my engagement ring and wedding band set!
November 25, 2025
My fiancé purchased my engagement ring here about a year ago, and he had such an incredible experience working with Michelle that we knew we wanted to come back for our wedding bands. We visited a few other stores, but nothing matched the level of service Michelle provided. She was extremely patient and helpful while working with us on both of our wedding bands. We will definitely recommend Whiteflash to our friends and family. Thank you to Michelle and the entire team at Whiteflash — I absolutely love my engagement ring and wedding band set!
Amy P, Texas, USA

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