Excellent buying experience with Whiteflash!
July 02, 2012

Excellent buying experience with Whiteflash!

I had been meaning to write a review about my excellent experience buying the Vatche ""Swan"" Solitaire setting diamond engagement ring from Whiteflash about a year ago, but its been quite a whirlwind since then and posting here just kept slipping my mind. Recently, Whiteflash got back in touch with me to see how things were going -- much appreciated -- and here I am finally posting my experience. When I was thinking of proposing to my then-girlfriend, now-fiancee, soon-to-be wife, I did all the research I could, visited many brick-and-mortar local jeweler's as well as the ""big ones"" to see what I could get within my budget. At the end of it, I decided I would go with an online jeweler. Then the decision was easy: Whiteflash, due in no small part to the company's sterling reputation as an online jeweler, but also because of the incredible selection of settings (the Vatche designer Swan setting really caught my eye and I knew she would love it). The transparency of the ordering process was very good. I really liked being able to select a specific diamond and access its 4 C's; in this manner I was able to search, sort, and find the exact diamond I wanted to order. I placed my online order and Whiteflash got in touch with me right away to help complete the purchase. It helped greatly at this point to be speaking to someone, as I was definitely still nervous putting this large sum of money down on something you see only on a computer screen. Everything pretty much went smoothly from there (even when it didn't, somehow the initial credit card transaction went awry, but Whiteflash was good about staying in contact throughout the process). Its been a while but I want to say that I think the entire process from placing the order to receiving the ring was reasonably fast. I also want to mention that the way Whiteflash ships rings strikes me as very secure -- you are required to go to the carrier's office and show ID in order to get the package -- so no worries there. When I got the ring, I was so happy how wonderful it looked. Whiteflash had actually sent me photos of the ring taken by a professional photographer before they sent it, but having it physically here in its little box really is its own great feeling -- best of all, it looks amazing on my fiancee's finger and she loves it. She even says that others have complimented me to her when they see it, which is kind of funny to me... All in all, it was a great experience dealing with Whiteflash, and I certainly felt that they did an excellent job on the ring's craftsmanship as well as alleviating the usual concerns with buying an engagement ring online.
Thomas N., Connecticut, USA

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September 22, 2023
I had my family jeweler do the setting. Ring was ready last Friday and she said yes! Thanks again for all your help on sourcing the diamond. It is a beautiful stone.
Evan B, Texas, USA
September 21, 2023
The rock is really beautiful! It has a lot of play in the light. So I'm happy with it and it does live up to what I expected and beyond. It has a lot of play in the light. Amazing!! She is very happy. The purchasing experience has been AAA! Becca was just a fast responding support! Most website who offer chat support end up taking too much time! The speed was on par with a dating app! Very nice! Fedex ruined the presentation box but the diamond was very well protected due to the special suspension box inside. I reached out to Whiteflash and immediately they shipped another. Very helpful with diamond selection, education and technical support. Always on point and available. The service felt like a one-to-one consult/service and very professional and confidence inspiring experience. The diamond itself sparkles a lot and I compared to several GIA 3X and none of them sparkled this much. A Cut Above is really a cut above the regular rocks. Thanks for the support! It has been a great experience!
Jian L, Denmark
September 21, 2023
Thanks for your help along the way, you all have been great.
Sean, Ohio, USA
September 20, 2023
I initially purchased a diamond and setting online without talking to anyone, but after talking with Becca a couple times we determined that the diamond I had initially picked out would not meet my expectations. She was super understanding and offered to return the purchase immediately, no questions asked. Even though my husband and I decided to hold off on upgrading my ring (purchased from James Allen) for now, but can't wait to visit their showroom and pick my forever ring :)
Tova L, Texas, USA

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