Amazing customer service, Fantastic Diamond and Value
August 15, 2012

Amazing customer service, Fantastic Diamond and Value

I began my search for my first ever online purchase of diamond jewelry on the internet, having previously been a customer of B&M stores. Having learnt a fair bit more about diamonds than I thought i would on the very-helpful pricescope forums, I had taken a look at the pricescope vendor's various websites that had been highly recommended and after looking around at a few websites, found that Whiteflash had by far the most user-friendly website and excellent presentation of information regarding the individual diamonds. In addition, other reviews had stated that your customer service was excellent, something that I would personally experience and entirely agree with. My only niggle with regard to the website is the lack of even higher magnification photographs and clearer copies/direct links of the certificates from AGS which would make it easier than having to manually feed the information back into the AGS website to pull the official copy of the certificate from the database. Now, my personal order was attended to by Liza several times and despite multiple requests for information, and a later upgrade to my order in the middle of the process she was always very patient and helpful. Now, on to the most important part of this email. The Ring! All we can say is, the Diamond exceeded expectations!!! Having been a previous customer of Tiffany's and Cartier, I decided to put the ACA diamond to the test at both our preferred stores, I was VERY impressed when, having compared our ring to more than 7 pieces of the same and superior colors and clarities, my Fianc?©e announced that the ACA stone was SIGNIFICANTLY better, and when we brought it to Cartier, that the stone had similar performance to their stones! (I blamed this on our ring not having been polished just before the challenge), I was in fact quoted almost NINE THOUSAND USD more for a diamond of the (nearly) the same size, and exactly the same color and clarity, for a similar light performance! Needless to say, the price differential for a high-end brand name in Asia clearly does not make economic sense at all! So I must issue a big THANK YOU to the team at Whiteflash for all your help and patience, and for giving me and my fiance an amazing engagement ring!
Gregory C., Singapore

RECENT REVIEWS

January 21, 2021
I purchased these earrings for my girlfriend and they were absolutely stunning!! I contacted Whiteflash to create custom earrings for me and they were definitely worth the wait! They were were perfect in every way and the attention to detail of the Whiteflash design team is just amazing! This is my second time buying jewelry from them and they exceeded my expectations each time. I appreciate the passion and expertise of the Whiteflash team! Thank you very much and my girlfriend couldn't be happier!
Robert G, North Carolina, USA
January 21, 2021
I was a bit afraid of how the actual ring would look when it arrived. But when I opened that box, I was SO extremely thrilled. It was so beautiful ... so stunning. Incomparable to all the other rings I was able to see in real life here in my town. So, I screamed YES! a million times on my way home in the car because I knew she was going to be just as excited about this ring as I was. It is PERFECT. 110 % perfect (one could said AGS000 ??). I could not have found a better ring. Now I just had to find a moment to propose ... since our new year’s ended before the fireworks at 12 due to my daughter and teeth, I thought I wouldn’t do it like every other guy on new year’s. So, I did it 3/1-21 and she said yes! And she loves the ring. The following week she kept looking at it every day every 10 minutes or so and really inspecting it. In Denmark the average diamond size for an engagement ring is 0.2 carats and not very well cut. So hers looks both a lot bigger and brighter than everyone else’s. When I finally chose Whiteflash over other vendors it was based on a lot of reviews praising the custom service. The reviews were so good I must admit I was a bit skeptical; you know ... too good to be true. But in the end, I now know they must all be true ... beyond excellent customer service! Thank you. So, thank you so so much Liza for all your help and keeping answering all my terrible questions. In the end this was the absolute perfect purchase for me, and I wouldn’t have done anything different. A happily engaged
Christian H, Denmark
January 19, 2021
I proposed before the year ended in 2020, and she said yes. She was happy with the ring. I doubt anyone gets ring size right the first time! She was a 4, so will have a local jeweler help to make some adjustments to fit better. Thanks so much for all the help Brittany! Appreciate the guidance and service through this whole process!
Westin C, Philippines
January 18, 2021
It's a stunning ring! Thank you! We will definitely be in touch once it's time for an upgrade and a new band to match.
Christopher F, California, USA

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