Amazing customer service, Fantastic Diamond and Value
August 15, 2012

Amazing customer service, Fantastic Diamond and Value

I began my search for my first ever online purchase of diamond jewelry on the internet, having previously been a customer of B&M stores. Having learnt a fair bit more about diamonds than I thought i would on the very-helpful pricescope forums, I had taken a look at the pricescope vendor's various websites that had been highly recommended and after looking around at a few websites, found that Whiteflash had by far the most user-friendly website and excellent presentation of information regarding the individual diamonds. In addition, other reviews had stated that your customer service was excellent, something that I would personally experience and entirely agree with. My only niggle with regard to the website is the lack of even higher magnification photographs and clearer copies/direct links of the certificates from AGS which would make it easier than having to manually feed the information back into the AGS website to pull the official copy of the certificate from the database. Now, my personal order was attended to by Liza several times and despite multiple requests for information, and a later upgrade to my order in the middle of the process she was always very patient and helpful. Now, on to the most important part of this email. The Ring! All we can say is, the Diamond exceeded expectations!!! Having been a previous customer of Tiffany's and Cartier, I decided to put the ACA diamond to the test at both our preferred stores, I was VERY impressed when, having compared our ring to more than 7 pieces of the same and superior colors and clarities, my Fianc?©e announced that the ACA stone was SIGNIFICANTLY better, and when we brought it to Cartier, that the stone had similar performance to their stones! (I blamed this on our ring not having been polished just before the challenge), I was in fact quoted almost NINE THOUSAND USD more for a diamond of the (nearly) the same size, and exactly the same color and clarity, for a similar light performance! Needless to say, the price differential for a high-end brand name in Asia clearly does not make economic sense at all! So I must issue a big THANK YOU to the team at Whiteflash for all your help and patience, and for giving me and my fiance an amazing engagement ring!
Gregory C., Singapore

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I'm enjoying dinner three times a week and Becca is the best!
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Whiteflash specifically Becca at Whiteflash made this such an easy process... The most beautiful .9 carat simply gorgeous stunning amazing brilliant diamond.... In an elegant styled tulip pronged white gold setting.... She is now cooking dinner for me three times a week!..... No no not Becca... Heather absolutely loves the diamond and can't wait to wear it around all the bougie family members. I was confused on the order and entered it twice Becca called me on the next business day and said let's go through this and make sure you're getting exactly what you want.... She found a setting for me that was much better for that particular Stone than the one I had selected... She suggested this upgraded setting at a even more affordable price..... I'm enjoying dinner three times a week and Becca is the best I hope to have many more diamond purchase experiences with Becca at White flash!!! Bill.... Previously from Tallahassee now living in Lake County Florida near but not in The villages.
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We couldn't be happier with our experience with Whiteflash Jewelry!
September 17, 2026
We were celebrating our 30th anniversary, and the entire process of selecting the perfect 1.5-carat natural diamond and solitaire setting was easy and enjoyable. Liza was incredibly helpful throughout the process, and she and the design team went above and beyond to create a custom plain wedding band that fit beautifully with the solitaire. Their guidance, attention to detail, and willingness to make sure everything was exactly what we wanted made the experience truly special. Most importantly, we absolutely love the finished product. The diamond is stunning, the setting is beautiful, and the custom band complements it perfectly. We couldn't have asked for a better ring to celebrate our 30th anniversary. We would highly recommend Whiteflash to anyone looking for exceptional quality, personal service, and a beautiful finished piece.
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